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Uber Support Reviews

1.1 Rating 751 Reviews

3 %

of reviewers recommend Uber Support

Company Reviews

1.1

Based on 751 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 19th May 2024

Uber Support 1 star review on 19th May 2024

Uber Support 1 star review on 19th May 2024

Uber Support 1 star review on 19th May 2024

Uber Support 1 star review on 19th May 2024

Ramachandran Subramanian

Uber Support 2 star review on 17th May 2024

Uber Support 1 star review on 16th May 2024

127

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was the business I've ever seen. They got me a driver and posted update. Driver never came after 15 minutes late. They posted me another driver that did not show up and made the wait 35 minutes. The third post for a driver ended up being over a hour late. What started 10 to 15 minutes ended to everything they did canceled out on me. Don't use no good I was left stranded. Close your business you are not professional. Poor job I give you a minus zero”

Posted 2 weeks ago

“Unable to contact customer service regard my family account and a charge made to my bank account after I add money to my uber money account for a ride my grandson scheduled and was then cancelled. On Saturday May 3rd we arranged for a uber to pick my grandson up and drop him off. Since he's a teenager I added enough money to my uber money account so that it would cover a round trip. Mind you they have my credit and debit cards both on file. The 30.00 I added to my account was taking out of my account and showed pending and the money appeared in my uber cash account. His uber was scheduled to pick him by 6:30pm-6:45pm at 6:10pm he received a text stating that his uber had been canceled due to my bank declining the payment for $10.48 (the reason my bank declined the payment is because I locked my debit card) but my card should have never been ran since there was 30.00 in our family money account which I add specifically for this ride. When we tried to contact customer support it was impossible. There was no customer service contact number. I sent an email to customer service stating the issue and didn't get a response until Sunday morning. At that point I asked to be refunded my money and also the charge was now showing up as a purchase in my bank. After 2-3 emails, I gave up and contacted my bank to dispute the charge. I have decided to cancel my uber account because this wasn't the 1st time I had a problem with uber and charges on my account. Just 2 months before this we had a similar situation happen. With this being said I do not recommend adding money to your uber money account. I don't plan on using uber again.”

Posted 2 weeks ago

“Can’t create a rider account. My 1st support request never answered. The 2nd request was answered with “You may now update the mobile number on your Uber account in the app.” Can’t really do that since I can’t create an account.”

Uber Support 1 star review on 6th May 2024

Posted 2 weeks ago

“They are taking 60 to 70% of fare cut . Which is cheating the people who are working hard with them. Please stop this . It’s wrong ethics . For Uber owner , you can hide these cheating from human but after death you will have to answer in supreme power court and you can not run away Stop this greediness now I drive for uber”

Posted 2 weeks ago

“In Indore City (India) all Uber drivers want cash instead of Card / Amazon Pay / Pay TM / Bhim etc. Firstly they ask where to go & if they do not want to go they cancel booking and customer stuck at last moment. For every ride from Airport they demand parking charges extra whereas at the time of booking Uber shows inclusive of parking charges. If you do not give them parking charges extra or their bill amount in cash they quarell & gives threatening.”

Posted 2 weeks ago

“I waited over a hour for my food it did not say the driver had to stop off on the app the driver had stopped for 15 / 20 minutes and my food was freezing cold and my drink was half empty then when I had a dis agreement with the driver she drove off then Uber eats cancelled and charged me more for cancellation I did get my food but it was freezing I had to through it away and my son had to wait another 40 minutes for me to make him something to eat the worst service I’ve had ever before”

Posted 2 weeks ago

“How do they not have multiple class action suits against them?”

Posted 2 weeks ago

“Does government knows this, driver having hard time and much complaining about uber and vendors? Or they with uber..!!!! Or vendors....”

Posted 2 weeks ago

“quoted a 22 dollar ride, then charged 56 dollars after the ride was over. When I ask support for help all they say is that the ride was charged correctly.”

Posted 2 weeks ago

“uber has the worse customer service i ever experienced. no phone support no online support. they give you options you have to chose from. if if your problem is not one of the options then you out of luck .”

Posted 2 weeks ago

“Your platform is great but I let someone use my vehicle to deliver your package and it ain't worth. WHY DOES ONE DELIVERY FOR 4.99 TAKE 41 MINUTES. THAT CUSTOMER FIRST DONT UNDERSTAND GAS PRICES COST MORW THAN THE TIP.SO UBER WANTS THEIR DRIVERS TO SLAVE WAIT IN RESTAURANTS LINES TRAFFIC TO TAKE A BURGER 41 MINUTES AWAY. WITH DOORDASH THAT IS 3 OR 4 ORDERS IN 40 MINUTES. THIS IS VERY DISPLEASING BECAUSE HE HAS TO DRIVE 16HRS TO MAKE $60..WHO DOES THAT I RATHER WORK A REGULAR JOB...UBER PRICES TOO HIGH AND SLAVE THEIR WORKERS FOR PENNIES. THEY MAKE 10 to have to put in the gas tank to finish a $2 tip.”

Posted 2 weeks ago

“Paris has the worst service l have ever experienced. They have too many drivers who have no idea of how to follow directions. It’s really pathetic. They are 1 minute away and then they are10 minutes away. Go figure”

Posted 2 weeks ago

“To reaching you guys as the Uber support just is the wasting the time. That was unprofessional to cut me from the chat before I finishing my sentence. sorry.”

Posted 2 weeks ago

“They are thieves”

Posted 2 weeks ago

“You freaking jerks stole from and can see as clear as day that my stops were not complete and I was left stranded for two hours because you took all the money I had and refused to pay me what you owe. You are the worst company ever. Your people sexually harassed and assaulted your passengers. You drivers say a trip is complete and they are not then you don’t refund the passenger the money you stole. Then you keep coping and pasting the same message over and again you will never see a dime from again. And I’m filing a police report on you all for your deception.”

Posted 2 weeks ago

“The worst Uber customer support experience- I contacted them re the fact that there had been fraud related to a 150$ gift card that I purchased - I had to reopen the same case 4 times and they have done NOTHING!! I guess they don’t care that there platform is being used for fraud !”

Posted 2 weeks ago

“Worst service ever!!!! Drivers cancel all the time after waiting 15 minutes for them to show up......no one to contact worst service EVER!!!! Lyft is much more efficient and better”

Posted 2 weeks ago

“As a rider I suppose to receive toll reimbursements, specially when the trip shows. I had to complain to not receive it and in the end support answered this issue happened with me in the past when I was fighting to get the money that I worked for and after 4 different supporter to get contracted finally I received my money. Now they just closed my email saying it is been happened in the past. Unprofessional people how could they get as a support worker job??? Uber should watch them and give them training. This support system is ridiculous! Not supporting them riders at all!”

Uber Support 1 star review on 2nd May 2024

Posted 2 weeks ago

“As a vendor who allows Uber drivers to deliver goods and services provided by our business, it shouldn't be impossible to reach support to report rude, disrespectful, and unprofessional delivery personnel who are rude, antagonistic, and aggressive with my staff. Please contact me directly via email for follow up.”

Posted 2 weeks ago

“Do not protect their drivers will deactivate account and tells lies on y they did it, thy will get someone hurt playing with people and there money u know wat rider did wat”

Posted 2 weeks ago

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Uber Support is rated 1.1 based on 751 reviews