Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 673 Reviews

3 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 673 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Uber Support made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Uber Support 1 star review on 2nd May 2024

Anonymous

Uber Support 1 star review on 25th April 2024

Anonymous

Uber Support 1 star review on 24th April 2024

Anonymous

113

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible customer service, will never fix a problem.”

Helpful Report

Posted 1 week ago

“https://trip.uber.com/932fa3JU this driver wanted to cancle uber contract and pay him crook”

Helpful Report

Posted 1 week ago

“Scheduled ride in advance, message sent that no driver was available while waiting for the driver, 92 year old father had to drive 1-1/2 hr home from airport drop off. I will NEVER use Uber again. Extremely poor company.”

Helpful Report

Posted 1 week ago

“I Don't Have An Account With Uber, Never Used There Services, I Paid For A Onetime Ride For 16.28, On April 14, 2024 ,Then Yesterday Uber Company Drafted My Account 72.52, But Not Before My Card Was Removed From My Fiance Account And Uber Also Drafted My Fiance Account For The Same Amount No Customer Support Line To Assist You, The Driver Has No Live Support Services As Well, This Company Is Putting Alot Of People In Danger Due To Stealing And Misappropriation Of Peoples Funds This Situation Can Cause A Tragic Situation, Its Put The Lives Of Both Party In Danger, The Company Took My Money Then Sent Me A Link To Pay A $ To Talk To A Live Rep, I'm Going Media ,I'm Going To Get My Money Back. The Corporate Owners Of Uber Needs To Take Life Serious And Stop Stealing Citizens Hard Errand Money, It's Shows That Uber Corporate Owners Could Careless About The People That Patronize Their Business And Services This Situation Could Cause A Tragic Situation It Most Be Exposed As Soon As Possible.”

Helpful Report

Posted 1 week ago

“Uber is getting really bad in US. Asking for personal numbers, bullying with racist comments, driving under influence and erratic. Does uber even check background or criminal history?”

Helpful Report

Posted 1 week ago

“Atlanta ride to the airport from Buckhead $100 on a Saturday morning . THIEFS !!!!!!!!!”

Helpful Report

Posted 1 week ago

“Bad bad drivers. I have been in many Ubers that don’t care what they’re doing when they’re driving. Many Ubers break the law. The Uber I just had almost hit my friend, and would have if she didn’t jump out of the way. And then as soon as I went to go open the door, the Uber drove away. Super super angry and never want to order from them again. They really hire anybody!”

Helpful Report

Posted 2 weeks ago

“Absolutely disgusting rip off company. For customers and drivers alike, Uber is a greedy money grabbing company who should be closed down and taken to court for theft. I will never use Uber again. Support your local taxi firms.”

Helpful Report

Posted 2 weeks ago

“Very bad support! Nowhere is navigation to any support. Navigating is only to help centre page where is no solution for your problems. If you need contact someone, you are lost without help.”

Helpful Report

Posted 2 weeks ago

“When drivers are wrong or when their app screws up and a rider requests a refund it is a daunting task. 9 times out of 10 they say you've exhausted your allotted refunds. So, let me get this straight, I have to pay for extended travel time because bad routes are used, extended travel time though I provide a better route the driver refuses to accept, spoken to with attitude, constant long wait times when drivers decide to swap you out with another driver especially when you see they just drove near your pick-up location, etc. Further, they use a timer for drivers to arrive, which is inaccurate. At times Uber notifies you the driver has arrived, yet they are nowhere to be found. If they are not at the wrong door or address, they just didn't arrive yet and we are subjected to large wait time charges! Amd-UBER WILL NOT REFUND 9 TIMES OUT OF 10 BECAUSE YOU ARE TOLD YOU'VE GONE OVER YOUR REFUND ALLOTTMENT!”

Helpful Report

Posted 2 weeks ago

“Will never use ever again they will rob you of your hard earned money. Placed an order which the crackhead they assigned to it never picked up and they still refused to refund the order. Plus they hire nothing but drug addicts and ex felons you really dont want at your doorstep anyway. The customer service now is so bad you will be arguing with a Pakistani who doesnt give 2 shits about you as a customer. Keep that 35 bucks you robbed me for last night becasue you just cost yourself a lot more in future orders i have deleted all familys accounts this morning. Good ridance”

Helpful Report

Posted 2 weeks ago

“Customer service very very very rude dose not understand only knowing and read from the book in front of them even didn't trying to understand any thing I am like taking to my self.”

Helpful Report

Posted 2 weeks ago

“Uber continues to tie up funds in my bank account for 5 days per trip. It's a ridiculous policy.”

Helpful Report

Posted 2 weeks ago

“This company is the worst. My family member works with Uber , and at the start of his shift this passenger puked . He lost a whole days of work do to this incident . He called customer service/corporate and had sent pictures and obviously they can see it was beginning of his shift. So his day was ruined because he had to go get it cleaned out and spent money he doesn’t have to get it cleaned. He explained the situation and they have been literally brushing him off. Mind you he is a hard worker trying to feed his family and going through hardship. This company isn’t trying to hear it or reimburse him . They keep saying it’s under investigation. What is there to investigate he has proof , he has receipts. All this money this company makes and takes from the drivers. This is pure greed and honestly unfairness. With all that’s going on in this country you would think they would have some empathy , but no they just keep brushing him off. I would recommend that this company treats their drivers with some kind of understanding and see the unfairness in their decision.”

Uber Support 1 star review on 17th April 2024

Helpful Report

Posted 2 weeks ago

“They make it nearly impossible to cancel Uber one. The instructions they provide on how to cancel is a flat out lie. When I finally contacted their terrible support they assured me they canceled my subscription. I was subsequently charged another month...this should be illegal...I literally can't cancel my subscription.”

Helpful Report

Posted 2 weeks ago

“Horrible, total waste of time”

Helpful Report

Posted 2 weeks ago

“This company is such a joke!! Have the rudest people riding and just overall trash customer service.. you have foreign employees on your customer service phones not understanding what you are explaining to them. Then the situation turns bad on one end then escalates to even further when simply when asked to speak with a supervisor there should be no hesitation”

Helpful Report

Posted 2 weeks ago

“I was recently rear-ended by a uber driver that has a suspended license, using his phone and eating pizza. He said no need for license. Warning: check your driver and becareful when riding with or driving byan Uber driver!!”

Helpful Report

Posted 2 weeks ago

“The customer service is a joke i rang up 3 different time and told the same thing and when i requested to speak to a manager they used stall tactics telling me to ring back later, that he was either on the line or busy then telling that he cant come to the phone, they was very unhelpful and and refused to give me the information i was asking for the two people i spoke to was najma sida and shia, i spoke to shia twice who refused to give me her last name and said that there not allowed but funny how the first one did so they constantly lie threw there teeth if they have any they cant keep to a consistant story and thob you off they put the phone down on me each time due to refusing to give me the information i requested, there staff need to be retrained or fired and replaced cause they refuse to so there jobs i wouldnt recommend this company to anyone amymore it has completly gone down hill”

Helpful Report

Posted 2 weeks ago

“Uber has officially become more expensive than driving and parking at SFO airport. $90.97 one way or $181.94 round trip. This does not include the tip that they all but ask for. Or I can park in SFO long term parking for $125.00, no tip necessary. I knew this day would come............”

Helpful Report

Posted 2 weeks ago

Uber Support is rated 1.1 based on 673 reviews