Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,758 Reviews

2 %

of reviewers recommend Uber Support

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1.1

Based on 2,758 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible Experience – Worst Support Ever: I contacted Uber support twice about an issue, and both times they just transferred me to another team and never followed up. I wasted so much time and money, and still got no help. Their support is completely useless, and they couldn’t care less about resolving issues. I will never use Uber One again and will never recommend it to anyone. Absolute garbage service.”

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Posted 1 year ago

“First of all, all summer long the drivers I ride with didn’t use Ac. You charge way to much if there an events going on around town. You tack the amount to my checking account and then the same amount is put on hold for 5 business days. It’s not my bank doing it, it’s uber. I see no reason to give the driver a tip after dealing with all that.”

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Posted 1 year ago

“The worst company to work with. They don't care about their drivers . When you need help you can not talk to anyone in person. And they never fix the problem. You just waste your time writing messages.”

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Posted 1 year ago

“There's no way to talk to an actual person or even chat. It's ridiculous. Uber sucks and is stupidly expensive.”

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Posted 1 year ago

“Uber collect a lot of money from the customer and pay 1/6 of it to the drivers, especially when it’s on surge”

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Posted 1 year ago

“November 21,2024 Uber eats. providing specific address instructions delivery person, Alvaro delivered to the wrong address. Called me and I guided him to the correct address. He continued to argue that he was at the correct address where his GPS told him to go. after ten minutes of arguing he finally arrived. Very disrespectful and onery. Heavy language barrier and I believe that this should be address by Uber. Service was poor and I will not use Uber again. I will use another service that can give you true service and not someone that cannot speak and understand the language. Poor choice of hires.”

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Posted 1 year ago

“Thieves, worse company ever, changed to Lyft”

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Posted 1 year ago

“I was charger $75 for a $46 trip. I report the issue requesting an adjustment and Uber support lied repeatedly about the number of refund requests from my profile. I have never requested a refund and I’ve been using uber since 2015”

Uber Support 1 star review on 24th November 2024

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Posted 1 year ago

“Uber is awful and please watch your totals.. they are sneaky and add fees on here and there in hopes you will not notice”

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Posted 1 year ago

“MH01EE9398 Driver Name:Shahnaz. We booked the ride after an 8 minute waiting on 24th Nov 2024 around 3.23 upon reaching the agreed spot he kept on moving the vehicle ahead and when we asked him to stop and on reaching he cancelled the ride saying because he dosent wants to take the ride in a very rude and disgusting manner.Request to take stric action against Shahnaz. The car number mentioned above.”

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Posted 1 year ago

“The driver told me he did not receive the amount on phonepay. It was parking area so I also could not check if the amount was debited from my paytm or not. To save time, I sent the money again. He said he received it, and he left. Later I saw on my paytm transactions that the money was debited twice. I kept messing the driver to refund the amount, but he never responded. This was a trip with pay cash at the end option.”

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Posted 1 year ago

“I had uber ride last night come home to airport, I feel sick because the driver ride me dissy the road had a lot of snow.I vomit in car, but I had my pastic bag. And he created the story now, need to charged $150 clear, he made the mess at the car door, be honest -11 who will open windows? I don't think if i made his car dirty , he wouldn't talk to me and record me approved, he would ask me money immediately, send the video to center the car. ＄150 will not make him rich, Calgary winter time, becareful to drive.”

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Posted 1 year ago

“After one hour of trying every channel to write to Uber support to report an extra charge today, I have come to the conclusion that Uber deliberately making difficult for riders to access an email. And of course no phone number. I have followed every instruction and every time I am back to first square. Please tell me what government entity I should write my complaint to. Every legitimate company has a contact or support option and when you click the page for email and a page should appear for consumer to write his/ her complaints. getting refund is extremely difficult and It is on PURPOSE.”

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Posted 1 year ago

“go fcuk yoruself”

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Posted 1 year ago

“How are the booking fees higher than the actual ride charge?! And then uber has the AUDACITY ask for a tip?! The tips need to come out of the EXCESSIVE fees! I will continue to decline the tip every single time. Which is unfortunate for the drivers because they make no money. Uber collects ALL those fees and pays their drivers crumbs. This is why uber drivers are always on strike. It’s disgusting and greedy.”

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Posted 1 year ago

“My order was a joke, I ordered diner with my fiance, she only wanted one thing from the restaurant and she couldn’t even have it, because the restaurant gave as 5% of the normal product and it was cold and wet. Furthermore, I needed to do a min. order of 40 PLN to be able to order smth. Uber Support was not helpful, I got 3.60 PLN back, which helps me with nothing (never got a chance to eat the food I paid for, couldn’t order anything again with 3.60 PLN, and the prize for the product was this much only because it was a combo, the normal price for this product is much higher). I sent an appeal and got an information (after 2 weeks!) that they cannot help me. It’s a joke. I’ve been a paying customer for years, ordered hundreds of times and left many tips but God forbid one time I have a problem with my order, Uber just doesn’t care. I couldn’t have a nice dinner with my fiance because the restaurant did not provide me the service I paid for and what do I get in return? 3.60 PLN. Out of my 50 PLN order.”

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Posted 1 year ago

“Untrustworty Took payment when i never used or had any intention to use contacted them 4 times and still ignored Dont go near them with a barge pole”

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Posted 1 year ago

“Just tonight alone I’ve been canceled on 3 times in counting 👎🏾 HORRIBLE! I will never tip another driver I DONT CARE! It’s freezing out here and they want to play with me let’s see who plays harder😎”

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Posted 1 year ago

“Hi Uber, hope this review get to you… I have used your app and service both for food and drivers for a few years and also been an Uber driver in the past. But now you are ridiculous with the drivers canceling drive when they don’t show up just to receive a payment. Happen to me many times in the past and the prices goes up when to book another ride….Uber really SUCKS!!! as for uber eats, I’ve order food and waited over 30 minutes for someone to pick up but when someone did took the ride they cancel to pick and uber eats charge me a cancellation fee for which I did not cancel…now talking to many different people on chat and no one can’t help n won’t return my money back…uber policy are ass backwards….no good at all if I could I wouldn’t give no stars for this…”

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Posted 1 year ago

“Really sad how Uber can choose to charge a cancelation fee - even after not being able to find a driver and after I only then cancelled. They close out your request for help by assuming they were right and the customer was wrong. Wow. Totally not impressed.”

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Posted 1 year ago

Uber Support is rated 1.1 based on 2,758 reviews