Uber Support Reviews

Name: Uber Support
Rating: 1.14

1.1 Rating 2,457 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,457 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 28th October 2025

504

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“wish i could put no stars they’re extremely horrible i dont know who trained them at all. you have a few great ones but 90% of them need to FIRED. all they do is lie and transfer you”

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Posted 1 year ago

“1000% the worst customer service I've ever experienced. I've been waiting for over a month for my background check to get approved so I can drive for Uber Eats. Since it typically takes 3-5 days, I've reached out to their support team 3 times now and not a single person has been able to help me. The 2nd guy accidentally switched my application over to RideShare, so now I have to start over LOL GOOD JOB, GUYS!”

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Posted 1 year ago

“Uber block my account without any notice. Not even get any information or contact to me. My account is block since last 2 days. I tried to contacted them, but no one reply me yet from uber. This is very unprofession and so rude.”

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Posted 1 year ago

“Uber support is the worst customer service I’ve never been helped on any of my issues they navigate you through toll roads and then they don’t pay you for the toll and meanwhile it was like a three dollar trip. The company is unfair. Unfortunately I need a little side money, but they send you a lot of two and three dollar trips, you may not even get that much because that includes an expected tip. I don’t blame people for not tipping. Their prices are so outrageous for delivery. Why would they want to tip? Thank God for the people that have given some really great tips otherwise I won’t be doing this company doesn’t care about the customers or their drivers some really great reviews out there”

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Posted 1 year ago

“Uber is the worst service they use their drivers take advantage of them they overcharge their customers for a shot ride it's all about Uber it's not about the customers it's not about their drivers they have no respect for their drivers they use them like things”

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Posted 1 year ago

“If I could give Uber support no stars I would. Absolutely a waste of time and money. I would fire the Indian call centers they put you through. My first policy would be that you can’t join the support team unless you have a minimum of 6 months as a Uber driver. Excluding them taking a portion out of every ride. Weekly quest no longer weekend quest. As for shopping for customers minimum of 15 dollars. Uber support they absolutely do nothing to solve any situation or problem you have so why are we paying them?”

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Posted 1 year ago

“I’m a Uber Driver and they under paid me by not giving me the whole amount which was over $17and paying me less like $6 after the order was completed. Plus the drive was 45mins and 47sec… Uber will cheat you”

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Posted 1 year ago

“The worst, absolutely awful ”customer service” you will ever receive in your life. You will be lied to, and transferred a good million times. Buckle up. Almost every single one of them needs to be fired and replaced. They should be sued.”

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Posted 1 year ago

“Fraud fraud fraud”

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Posted 1 year ago

“I kept getting disconnected from customer support so I chose the book a ride option. I was trying to help set up a friend with a disability. As soon as I told the guy that I had a question he said I could only use that line if I wanted to book a ride. I tried to explain, but he just spoke over me. I said ok, I'll book a ride, but he hung up on me.”

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Posted 1 year ago

“Driver charge an extra cleaning fee as I am a tradesmen. They all should have adequate vehicles for every day travelers”

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Posted 1 year ago

“My husband and I were really shocked about the rudeness and the worst ever comportment we have noticed in an Uber USA driver! This woman/driver was driving like crazy, whenever we asked her something, she didn’t answer us and once I told her that we want to go to a specific Stanford University building, she answered: « I cannot do anything, I am driving » in a really really bad and rude way! It was like she has met us before and did not want to serve us and was nervous! Once we were getting out of her dirty car, I told her that it’s a pity of her to be so rude and then she answered us « YOU are rude »! We were really badly surprised and shocked and I told her « ok, I will report you for this bad behavior » and of course she hastened to do the same and reported me in order to convince Uber that she is right! And instead of investigating the case, Uber restricted my account??? Although they have never noticed any problem with our behavior all the last days we were using Uber, they restricted my account in order not to use it. I had NO attention to use Uber, as well!!!! I am 100% sure that her bad behavior has also disturbed MANY other customers, and we are not the only ones!”

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Posted 1 year ago

“I have been using Uber for a very long time - always choosing it over sometimes better apps (mostly because I couldn’t be bothered to have more apps on my phone). But recently, I had a taxi ride where the driver clearly took a longer route and also made a mistake at the end making the ride much more expensive as usual. They dismissed it completely and did not refund even partially. I am extremely disappointed and will not be using it again. Have just downloaded another much better app. No more Uber.”

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Posted 1 year ago

“Don’t use Uber reserve a car ever., reserve red car 3 days before airport ride. Driver Alex canceled last minute. Get traditional car service or taxi for all airport trips”

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Posted 1 year ago

“I ordered the car 12 hours in advance. 10 minutes after the scheduled pick-up I received a message that the taxi would not come.”

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Posted 1 year ago

“Its crazy Ive been having these issues being that I drive and use Uber. There is no way to talk to live person being I've had several issues with payments as well as being taken proper routes for my trips. Refunds are hard to get unless it's one of there specific topics.”

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Posted 1 year ago

“My driver cancelled the trip. I was charged cancellation fee. Customer support refused to refund it! I will never use uber again”

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Posted 1 year ago

“Its been seven day and a little bit since the uber driver in a ride told us to get cause he had change his mind about a trip and then took off with my whole purse and phone. I have a cctv camera of the incident. I wrote to uber a few times and they have not responded nor done anything. I highly disgusted by ubers level of customer service and they driver.”

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Posted 1 year ago

“Horrible support. They end the chat out of nowhere without even solving the issue or trying to understand it.”

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Posted 1 year ago

“Uber is a total scam! I've been waiting for a refund for the past 20 days, and guess what? It's nowhere in sight. When I tried to reach out for help, there was no direct number to contact them. It's like they're hiding from their responsibilities. This whole ordeal is terrifying. Spare yourself the agony and steer clear of this app. It's nothing but a scam.”

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Posted 1 year ago

Uber Support is rated 1.1 based on 2,457 reviews