Uber Support Reviews

Name: Uber Support
Rating: 1.14

1.1 Rating 2,457 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,457 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 28th October 2025

504

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service was rude! I got an email fro Uber “One” stating I was charged. Ignored because I thought it was one of those scammy emails. I wasn’t expecting to be charged because I do not use “Uber ONE.” I look at my transactions and sure enough I was charged by Uber “ONE.” I reached out, explain to Jayda that I didn’t subscribe to Uber ONE and I’d like my FULL refund. She states it isn’t possible to get a refund for a something I paid that I don’t even use and no nothing about. She then ends the chat.”

Uber Support 1 star review on 1st February 2024

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Posted 1 year ago

“I wanted to use Uber rides but so many many bad reviews. I have noticed there is no customer service representative, no one to answer your questions. Not worth it , I rather pay a few dollar more for a taxi.”

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Posted 1 year ago

“Uber insulted me. I asked for a refund as the food they brought me was tough. They told me I was 2 days late. I explained to them I didn't know I had to complain to them - I thought it was the restaurant - I couldn't get through to the restaurant but I did yesterday. I was told it had to be Uber to refund me. Today I received a reply from Uber - they said they would refund me 29p off of my next order. I will NEVER Order from Uber Again, what an insult, my Order was 17.64”

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Posted 1 year ago

“horrible - i've asked for them to review the fare on a recent ride and three times over all the support person responds with is "you've had too many fare adjustments already on your account so we can't do anything". I think they are referring to two rides where I asked to have the PAYMENT METHOD changed. I've never complained before. I wasn't even that upset about it, but now their support has me furious. I'm done with this company - worst customer service ever. Don't even deserve one star.”

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Posted 1 year ago

“I ordered a ride about 4:45 this morning. The site said they would be here at 5:30. To pick me up at the hospital. The time is now 7:15 and I am still sitting in the hospital trying to find a ride. By the way I'm also out $20.”

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Posted 1 year ago

“Uber does not care about their reviews. They stink and they know it I had to go to the hospital today. I went to call for a ride home and my Uber app would not accept my credit card which I have used before I tried over and over and could not get a ride, I finally called an Uber number and four people hung up in my ear. I finally said to someone I really need to get a ride home, it was after midnight, and he asked me if I was near a shelter. really? Uber should be shut down completely. They are fraudulent. They are a scam.”

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Posted 1 year ago

“I would not even give 1 review, UVER SERVICE sucks. NO HELP AT ALL!!!! Worst service ever”

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Posted 1 year ago

“Horrible service and it’s been 4 weeks and still haven’t resolved my issue……”

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Posted 1 year ago

“DO NOT CALL 👎 BER SUPPORT FOR RIDES. THEY LIED ABOUT CHARGING TO CALL IN. THEY CHARGED AN EXTRA $5.99 my trip should have been $9.74 12 mins from home they charged $15.99 then the driver asked for a tip.”

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Posted 1 year ago

“Was quoted on app for ride estimate of $65.99 for driving someone from Phoenix to Prescott Valley. Hour and half there. Got there and app suddenly switches to my fare being $46! Never would’ve accepted for that! Too late for any return rides to Phoenix. Drove back in sleet and rain, 3 hours of horrible conditions for $46!! Are you kidding!!!”

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Posted 1 year ago

“Awful. My Uber account has been hacked 5 times and Uber did nothing to help me”

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Posted 1 year ago

“If I’m paying for a ride and it estimates it for 5 min I expect it to come around that time not 14 min later I am not waisting my money for something like that.”

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Posted 1 year ago

“By far the worst on planet earth”

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Posted 1 year ago

“I have been a valued customer of Uber since they came to Canada I am in Florida for the winter.. There were several Uber charges on my card in Montreal. They have reviewed the situation and decided they can't do anything for me. Uber claims my phone was used to place these orders. My phone has been with me all of the time in Florida. I am completely dissatisfied and I have sent this on to my bank dispute department. But I cannot believe after being such a loyal customer to be treated this shabbily. I will never, ever use Uber again!”

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Posted 1 year ago

“It has been impossible to find anyone at UBER to resolve a payment issue. They have NO "rider" contact number available.”

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Posted 1 year ago

“I won't bore you with how awful my experiance has been. Put it this way I've now been begging them to delete my account for a week and they can't even do that.”

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Posted 1 year ago

“Hello Uber , can I please have my refund back. I have been quring this since the 30th of December 2023. You once sent an email stating that you will refund me, but to this day, no R265 or R266 has been refunded. You charged me twice for this ride once the payment was successfully debited with an amount of that R266, which was on the 23rd of December 2023. On the 30th of December, R324 was successfully debited , and you immediately refunded the R59 I had complained about. This means you debited me twice for the same fucken ride. Fucken refund me my money you fucken scams double debaters who make bonus from my money I've fucken mentioned the last time I did not fucken opt to be debited twice fucken refund me already.”

Uber Support 1 star review on 17th January 2024

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Posted 1 year ago

“Worse company and call center. People mostly hired from out of country. No communication ethics. Most of time call center agents hanged up call in middle or have no authority to do anything even supervisor. More worse experience do deal with uber call center when person living in more organized country like Canada”

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Posted 1 year ago

“POS company with POS employees on all levels. Fraudsters and scammers!”

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Posted 1 year ago

“Driver ended my trip with two stops after just one stop and forced me to take the second half of my trip with them. I am using voucher so one trip cost two vouchers. Uber customer service is non responsive and did not provide any help to address my issue.”

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Posted 1 year ago

Uber Support is rated 1.1 based on 2,457 reviews