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Hemming & Wills Reviews

4.6 Rating 158 Reviews

91 %

of reviewers recommend Hemming & Wills

Company Reviews

Product Reviews

4.6

Based on 158 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Hemming & Wills:

We’re an independent, stand-out, contemporary home brand with a conscience and our mission is to help create Happiness at Home.

Proudly British, we offer a unique combination of affordable, design-led, contemporary & mid-century home furnishings including sustainable options and a great collection of ethically made plastic free & reusable homewares. All backed by an exceptional customer experience, we genuinely recognise our customers are the heart beat of H&W and we’re here to help you in any way we can.

Visit Website

Phone:

0330-133-1233

Email:

care@hemmingandwills.co.uk

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Hemming & Wills 5 star review on 1st March 2023

Hemming & Wills 5 star review on 17th January 2023

Hemming & Wills 5 star review on 21st November 2022

Hemming & Wills 5 star review on 29th September 2022

Hemming & Wills 5 star review on 26th May 2022

Hemming & Wills 5 star review on 24th May 2022

Hemming & Wills 5 star review on 10th December 2021

22

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing service and wonderful product. The team were super responsive with communication and the table and sofa bed we ordered as just perfect in our new house! Love it!”

Posted 3 years ago

Fantastic to hear David, we really appreciate your kind review. Hope you're enjoying your new home. We'd love to see a photo of the furniture if you get chance - care@hemmingandwills.co.uk. We look forward to seeing you at H&W again soon. Best regards, Chris and team

Posted 3 years ago

“Great company and great products”

Posted 3 years ago

Great to hear Robyn, thanks so much for your kind review. Best wishes, Chris and team

Posted 3 years ago

“Loving our table and bench set, I would highly recommend Hemming & Wills, excellent communication throughout the ordering and delivery process,”

Posted 3 years ago

Big thanks for your kind review Anna, all great to hear. If you get any time to send a photo in, we'd be very grateful - care@hemmingandwills.co.uk. Best wishes, Chris and team

Posted 3 years ago

“My goodness. This beautiful piece of furniture is my favourite piece in the whole house. I’m so beyond pleased. The customer service from the team has been absolutely impeccable too. They even squeezed my order in so I’d have the table before Christmas. I adore it and will continue to adore it forever!”

Posted 3 years ago

Oh wow - thank you Christina - that's so lovely to hear. The team are thrilled. We'd love to see a photo if you get chance - care@hemmingandwills.co.uk. Thanks again. See you at H&W again soon hopefully. Best wishes, Chris and team

Posted 3 years ago

“Brilliant, friendly service from order to delivery. Gorgeous table, we've had so many compliments, I would definitely recommend.”

Posted 3 years ago

Gear to hear Sarah, thanks for your lovely review. If you have chance to send a photo in, we'd love to see - care@hemmingandwills.co.uk. Look forward to seeing you at H&W again soon. Best wishes, Chris and team

Posted 3 years ago

“We absolutely love our table purchased in December. Looks amazing and lots of compliments. Communication was great and delivery on time when they said. Highly recommend and will use again in future.”

Posted 3 years ago

Thank you so much Claire, lovely to hear you're happy with everything. If you have chance to send a photo in, we'd love to see - care@hemmingandwills.co.uk. Thanks for taking the time to complete a review. Best wishes, Chris and team

Posted 3 years ago

“H & W are amazing! Nothing is too much trouble for them before you buy as their desire for you to love your purchase far outweighs their desire for the 'sale'. I've had 3 products from them now...delivery is spot on and every item has looked even more gorgeous in real life than it does on the website! Buy off H & W and you won't regret it :-)”

Posted 3 years ago

Wow, thanks for this Sara! We love seeing you're happy with the service we provide and our products - it's why we do what we do! We look forward to see you again soon. Take care. All the best - James, Chris, Heather & all of the H&W team

Posted 3 years ago

“The reclaimed table and bench are great quality and finish is superb, the table and bench are supported with sturdy steel and the legs look great. This looks really hard wearing and we love the industrial finish of it”

Hemming & Wills 5 star review on 14th January 2021

Posted 3 years ago

Great to hear Iain, thanks for taking the time to leave your review. It's great to hear everything went well and the whole team really appreciate feedback like this. We look forward to seeing you back at H&W soon. Best regards, Chris & team

Posted 3 years ago

“Can’t recommend Hemming and Wills more. Really prompt in answering my queries pre order, clear timescales around delivery, probably the friendliest/most helpful delivery driver I’ve had and really great products. I was nervous about making such a big decision without seeing it in real life, but i couldn’t be more pleased. Definitely a customer for life.”

Hemming & Wills 5 star review on 14th January 2021

Posted 3 years ago

Thanks so much Jenny for such a lovely review. It's great to hear everything went well and the whole team really appreciate feedback like this. We look forward to seeing you back at H&W soon. Best regards, Chris & team

Posted 3 years ago

“I bought the blue velvet double bed and it’s even nicer in real life. Beautiful colour, good quality and looks expensive. So happy with my purchase”

Posted 3 years ago

Thanks so much for the lovely feedback - great to hear and much appreciated. Best wishes, Chris @ H&W

Posted 3 years ago

“My table is brilliant I absolutely love it”

Hemming & Wills 5 star review on 18th December 2020

Posted 3 years ago

Thanks so much for the kind review Lisa, we're thrilled you love your furniture and hope to see you at H&W again soon. All the best, Chris @ H&W

Posted 3 years ago

“Hemming and Wills were fantastic from the start with my enquiries and answering all the questions I had. At this point I was a bit hesitant as a customer buying my dining room furniture online without even seeing it. I was very quickly reassured and have not looked back.. We bought two flats packed units, a sideboard and book case. The delivery came quickly, the units were packaged well and it’s the first flat pack that me and my husband have not argued over. The instructions were clear and helpful and the materials were of a high standard. The chairs again was worried as hadn’t sat on and we had chosen plastic, how wrong could we be they are so comfortable. one if the bolts for the chair legs was broken. I made James aware and straight away he resolved the problem sending us out replacements. we had to wait a bit longer for our reclaimed table and bench to be delivered as was being made. All the way through James kept us up to date and we now have the most beautiful quality table and bench in our dining room delivered before Christmas as promised.. I wouldn’t hesitate to recommend Hemming and Wills to anyone. Even my sister has fallen in love with our table and is looking into buying one.”

Posted 3 years ago

Hello Sarah, James here, would just like to say thanks so much from all of us here at H&W for your kind review and feedback. It's been a pleasure helping you. We hope you have a great Christmas and New Year despite all the challenges at the moment! Best wishes, James and team

Posted 3 years ago

“The table is beautiful and was made in a bespoke way with no hassle or fuss which I loved. Delivery and assembly was also great. Everyone has been super friendly throughout the whole process.”

Hemming & Wills 5 star review on 2nd December 2020

Posted 3 years ago

Thank you so much for the kind review Shelley. It's been a pleasure to help you and it's great to see the furniture looking so lovely in your home. If you need anything else, just let us know. Best wishes, Heather @ H&W

Posted 3 years ago

“Hemming & Wills were fabulous. Their customer service from beginning to end was on point. I absolutely love my bench, the quality and build is just great. Would def order from them again and would highly recommend.”

Posted 3 years ago

Wow - thanks so much Michelle for your lovely review. We look forward to seeing you at H&W again soon. All the best, Cecilia @ H&W

Posted 3 years ago

“I'm absolutely in love with my reclaimed table from Hemming & Wills - great service too.”

Hemming & Wills 5 star review on 6th November 2020

Posted 3 years ago

Thanks so much for the kind review - we look forward to seeing you at H&W soon. Best wishes, Cecilia @ H&W

Posted 3 years ago

“I love my new chairs! They arrived quickly and were easy to assemble”

Posted 3 years ago

Thanks so much for your kind review. Best wishes, H&W

Posted 3 years ago

“Very communicative with efficient delivery”

Posted 3 years ago

Hello Janine, Many thanks for your kind review, thanks for shopping with us. Best wishes, H&W

Posted 3 years ago

“Great customer service - very responsive and informative during order and delivery process.”

Posted 3 years ago

Great to hear Mark - thanks so much for the feedback, we appreciate it. Best wishes, Chris @ H&W

Posted 3 years ago

“Great chairs I got to great ones for me and my partner and a blue one for my son and a pink one for my daughter and the kids love them.they look so stylish and are very comfy. Really quick delivery came in two day”

Posted 3 years ago

Great to hear - thanks for your kind review. Best wishes, Anj @ H&W

Posted 3 years ago

“Extremely helpful and informative - yet to receive product so unable to comment on the actual items.”

Posted 3 years ago

We appreciate the kind feedback - thank you! Best wishes, Anj @ H&W

Posted 3 years ago

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Hemming & Wills is rated 4.6 based on 158 reviews