“Customer service was nonexistent. I placed an order at the start of the week, received the order confirmation email, which said to wait until early into business hours to receive another email directing me on how to pay with a card. That email never came (or at least it wasn't present in my inbox/spam folders), but I guess it was sent because I received the follow-up automail about it being sent to me. I did as suggested and tried to email the sales department about the issue. No response. I tried to contact CS through the WhatsApp number (which claimed to be monitored 24/7, minus short breaks). It took over a day for an initial response, and then I never heard back after my reply to the agent. Now I've received the auto-email about my order being canceled because of lack of payment. Oh well, I guess that saves me the trouble of canceling on my end due to dubious communication/terrible service. It's all just very frustrating though.
I am sharing documents as proof of my attempts at correspondence.”
“Transparent ordering process, prompt delivery and exceptional customer service!! Can’t ask for much more when you’re ordering from NZ! Definitely recommended!!”
“I just wanted to say I love the new mailing service that herbies started using... I got a email that said my order was shipped on 9/18/23 and I got it 9/20/23 and I'm in the U.S.A.”
“These guys are so good to deal with. Very helpful and friendly, They are fast to reply, give you good and honest advice. Hope the product turns out as good as the customer service 👍🏻”
“Absolutely amazing customer service as well as fast delivery. I am super-impressed with the professionalism and care that Herbies Seeds took with my order.”
“Easy to order and pay. Shipping worked well. 100% germination rate, 3 Super Skunk and 3 Afghan Kush, all in 4-5 days! Only regret is I didn't find about Herbies sooner!”
Hello,
Thank you for the review. We regret to hear that you find our website difficult to navigate on, but please contact us in our live chat for an immidiate support, we will be happy to guide you through the process and make it as easy as possible
Respectfully, Herbies
“Herbies emails you every step of your transaction. I have made several orders from them and they have all been delivered. They have cultivars that I can’t find in a lot of Seedbanks. I would highly recommend Herbies!”
“Take back what I said about shipping to OZ the new method worked well and quickly.
My advise to fellow country people is act fast before they catch on.
Thanks Nolan, Emilia.”
