High Speed Training Reviews

Name: High Speed Training
Address: High Speed Training Limited, Riverside Business Park, Dansk Way, High Speed Training Limited, Riverside Business Park, Dansk Way, Ilkley
Rating: 4.74

4.7 Rating 28,634 Reviews

98 %

of reviewers recommend High Speed Training

4.7

Based on 28,634 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About High Speed Training:

We provide high-quality, certified training courses to help your business comply with legislation and ensure your employees are up-to-date with relevant training.

We have over 160 courses in a range of subject areas, including Food Hygiene, Health and Safety, Professional Skills, Health and Nutrition and Safeguarding People. Our range of courses is continually expanding so keep checking back for updates!

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Phone:

0333 006 7000

Email:

reviews@highspeedtraining.co.uk

Location:

High Speed Training Limited, Riverside Business Park, Dansk Way,
High Speed Training Limited, Riverside Business Park, Dansk Way
Ilkley
LS29 8JZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No chance of asking questions! Far better face to face.”

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Posted 6 years ago

Hi Nigel, thank you for your review. I am sorry to hear you feel that face to face training would have been better for you so that you had the opportunity to ask questions. The Asbestos Awareness course is designed to meet and satisfy legal requirements, however if you feel as though you would benefit from face to face training then please do let your company know. If you have any questions about the course or require any further information, please don't hesitate to get in touch. Kind regards, Nicola (Customer Support, High Speed Training)

Posted 6 years ago

“it took to long”

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Posted 6 years ago

Hello, Thank you for your review and your feedback, we really appreciate it! I’m sorry to hear that you felt the course was too long. The Level 2 Food Hygiene and Safety for Catering course is a very in depth course and covers a lot of necessary topics in order to ensure that the learner has met the UK and EU legal requirements. The course can be spread out over several sessions, and doesn’t have to be completed in one go which may help in terms of the length of the course! If you need anything else, please don't hesitate to contact us directly. All the best! Nicola, (Customer Support, High Speed Training)

Posted 6 years ago

“sound was missing on some of the pages”

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Posted 6 years ago

“The information provided is sufficient to pass the test. Needs to be more engaging.”

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Posted 6 years ago

Hello, Thank you for your review, I am sorry to hear you didn't find the course very engaging, we really do try to make learning fun and interesting! I will pass your comments on to our content team but if you do have any more specific feedback, please do contact us directly on support@highspeedtraining.co.uk or 0333 006 7000. Thanks again! Sarah (Customer Support, High Speed Training)

Posted 6 years ago

“- it would be useful to have a summary at the end - available to save or print. - the test is way to easy with incorrect answers being simply silly - not challenging enough - when registering for the course, you must specify that the student's email address should be entered, not the payee's - the content is bulky and boring, perhaps include more activities etc to liven it up”

Helpful Report

Posted 6 years ago

Hello Yulia, thank you for your review. I am sorry to hear you didn't find the course challenging enough, I will certainly pass on your comments to the relevant teams. The questions are designed to ensure users have a good understanding of the content in the course, we try not to make them to difficult nor too easy! The end of module summaries can be printed off and you are able to log back into the training courses at any point if you would like to recap on any sections. Thank you again for your feedback and if you need any further assistance please don't hesitate to contact me. Kind regards, Nicola (Customer Support, High Speed Training)

Posted 6 years ago

“It was too long”

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Posted 6 years ago

“Too long, should be more specific”

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Posted 6 years ago

Hello Angelica, Thank you for your review and your feedback, we really appreciate it! I’m sorry to hear that you felt the course was too long. The Asbestos Awareness course is a very in depth course and covers a lot of necessary topics in order for it to follow the Asbestos Regulations 2012 and ensure that the learner has met the UK and EU legal requirements. The course can be spread out over several sessions, and doesn’t have to be completed in one go which may help in terms of the length of the course! If you need anything else, please don't hesitate to contact us directly. All the best! Nicola, (Customer Support, High Speed Training)

Posted 6 years ago

“The info said the course would take 2 hours. It took 3 and 1/2.”

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Posted 6 years ago

Hello, Thank you for your review and feedback, we really appreciate your comments! I'm sorry to hear that you found the course took you longer than the approximate 2 hours we suggest. Although we do give an approximate timescale for our courses it is just a guide as we understand that everyone learns at different speeds and often people make notes whilst they complete the course which can mean it takes longer to complete. We're always looking to improve our services and if you could please let us know which course it was that you completed that would be really helpful for us, you can call: 0333 006 7000 or e-mail: support@highspeedtraining.co.uk with your suggestions. If you need anything else, please don't hesitate to contact us directly. All the best! Nicola (Customer Support, High Speed Training)

Posted 6 years ago

“its just a bit long”

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Posted 6 years ago

Hello Keith, Thank you for your review and your feedback, we really appreciate it! I’m sorry to hear that you felt the course was too long. The Asbestos Awareness course is a very in depth course and covers a lot of necessary topics in order for it to follow the Asbestos Regulations 2012 and ensure that the learner has met the UK and EU legal requirements. The course can be spread out over several sessions, and doesn’t have to be completed in one go which may help in terms of the length of the course! If you need anything else, please don't hesitate to contact us directly. All the best! Nicola, (Customer Support, High Speed Training)

Posted 6 years ago

“The script broke up and was interrupted several times”

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Posted 6 years ago

Hello Terry, Thank you for your review and taking the time to give us your feedback, we appreciate it a lot. We really do care about the experience our customers have and I am sorry to hear that you had a technical issue with the course. I've passed your comments onto the appropriate team to see why this may have occurred. Sometimes it is caused by a drop in internet connection but it's important that we test the course to ensure its not a problem with the course itself. Thank you for bringing this to our attention and we wish you all the best in the future. If you do need any assistance, please don't hesitate to contact me. Kind regards, Nicola (Customer Support, High Speed Training)

Posted 6 years ago

“Nothing went wrong. I just thought that the pictures could be more interactive and more 'fun'....it was a bit dry!”

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Posted 6 years ago

Hi Richard! Thank you for your review and feedback! We really appreciate all forms of feedback, so I've passed your comment onto the appropriate team to see if it's something that we can change for later versions of the course. Thanks again! Kaz (Customer Support, High Speed Training)

Posted 6 years ago

“The training substantially lacks interactive elements and tasks, there are only a couple of questions asked from time to time and it doesn't feel very engaging. I had a support request and it was dealt with immediately. However, both certificates have been sent in standard envelopes with no card backing, one has arrived a bit creased up, the other pretty much folded in half. Not very happy about this, they look rubbish.”

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Posted 6 years ago

Hi Austin, thank you for your review. I am sorry to hear you didn't find the course engaging, I will certainly pass on your comments to the relevant teams. As for the certificates, we do have a note on the envelope that says 'Do not Bend' so I do apologise this was missed. I will request for replacement copies to be sent in tomorrow morning's First Class post, this time in hard backed envelopes. Thank you again for your feedback and if you need any further assistance please don't hesitate to contact me. Kind regards, Lizzy (Customer Support, High Speed Training)

Posted 6 years ago

“content of course not a problem,but the voice over was very off putting and monotone.”

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Posted 6 years ago

Hello Paul, Thank you for your review! I'm sorry to hear the voice over wasn't beneficial for you. Just so you know for next time, if you click on the little cog symbols underneath the slide, you have the option to turn the voice over off. We appreciate it doesn't suit everyone's learning style! If you need anything further, please don't hesitate to contact us directly. Kind regards, Sarah (Customer Support, High Speed Training)

Posted 6 years ago

“Training without any form of feedback”

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Posted 7 years ago

Hi Gary, thank you for your review. It would be greatly appreciated if you can send some further feedback to: support@highspeedtraining.co.uk. I will then be able to better understand your experience with us and help you further. Many thanks, Lizzy (Customer Support, High Speed Training)

Posted 7 years ago

“The questions within the minute taking assessment at the end were quite ambigous, there were a few instances where I changed my answer and I has picked the correct answer in the first place which led to me getting an incorrect answer on a couple of questions.”

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Posted 7 years ago

Hi Robyn, Thank you for your review and feedback, we appreciate it a lot. We really value the opinions of our customers so I've passed your comments onto the appropriate team to see if there is something we can do for future users. Thank you again and we wish you all the best in the future. Lizzy (Customer Support, High Speed Training)

Posted 7 years ago

“The writing took a long time to appear even on the fast setting. More quizzes would have made it more engaging!”

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Posted 7 years ago

Hello, thank you for your review and feedback, we appreciate it a lot. We really value the opinions of our customers so I've passed your comments onto the appropriate team to see if there is something we can do for future users. Thank you again and we wish you all the best in the future. Kind regards, Lizzy (Customer Support, High Speed Training)

Posted 7 years ago

“A bit of messing about to get / waiting for a username and password. 1st question in assessment I got wrong concerning disposal of fridge. This seems to contradict HSE website. http://www.hse.gov.uk/waste/waste-electrical.htm”

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Posted 7 years ago

Hi Gary, thank you for your review. I am sorry to hear it was a bit of a slow start. As for the question, I forwarded this onto our Content Team and they have said the question is a little misleading and will be changed accordingly. The answer to the question just to clarify is that a fridge would need collecting and taking to a WEEE recycling center. If you have any questions at all, please don't hesitate to contact me on 0333 006 7000 or email support@highspeedtraining.co.uk. Kind regards, Lizzy (Customer Support High Speed Training)

Posted 7 years ago

“Useful course with lots of interesting and relevant information. However the phrase 'death by PowerPoint' springs to mind! The content could do with a little more interaction to make the whole thing a little less tedious.”

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Posted 7 years ago

Hi Ian, Thank you for your review and feedback, we appreciate it a lot. I am glad to hear you found the course informative, but I am sorry to hear you found the format tedious! We really value the opinions of our customers so I've passed your comments onto the appropriate team to see if there is something we can do for future users. Thank you again and we wish you all the best in the future. Lizzy (Customer Support, High Speed Training)

Posted 7 years ago

“The course was fine I am just waiting for my certificate that said it would arrive next day, 4 days have passed”

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Posted 7 years ago

Hello Corinne, thank you for your review! I can see you completed your training on the 21st and your certificate was sent it in the First Class post that day. Sometimes the certificates may take 1-3 working days to arrive after we send them with the Royal Mail, so it is likely that it will arrive today! I am going to send you an email across now with some further details. Kind regards, Lizzy (Customer Support, High Speed Training)

Posted 7 years ago

“Nothing went wrong, whilst I appreciate the training should be accessible to all, the assessment questions are insultingly simple. This is not because I'm some sort of health and safety genius it just means that I managed to turn on the computer”

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Posted 7 years ago

Hi Kevin, thank you for your review! I am sorry to hear you thought the assessment questions were too easy. We really do try and make our training as accessible as possible for all of our learners. The main aim of our end assessments is to make sure the learner has taken on all of the information in the course, and we don’t want to catch anyone out with complex questioning. I will however pass on your comments to the relevant teams, as we do really appreciate feedback from all of our customers. Best regards, Lizzy (Customer Support, High Speed Training)

Posted 7 years ago

High Speed Training is rated 4.7 based on 28,634 reviews