High Speed Training Reviews

Name: High Speed Training
Address: High Speed Training Limited, Riverside Business Park, Dansk Way, High Speed Training Limited, Riverside Business Park, Dansk Way, Ilkley
Rating: 4.74

4.7 Rating 28,634 Reviews

98 %

of reviewers recommend High Speed Training

4.7

Based on 28,634 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About High Speed Training:

We provide high-quality, certified training courses to help your business comply with legislation and ensure your employees are up-to-date with relevant training.

We have over 160 courses in a range of subject areas, including Food Hygiene, Health and Safety, Professional Skills, Health and Nutrition and Safeguarding People. Our range of courses is continually expanding so keep checking back for updates!

Visit Website

Phone:

0333 006 7000

Email:

reviews@highspeedtraining.co.uk

Location:

High Speed Training Limited, Riverside Business Park, Dansk Way,
High Speed Training Limited, Riverside Business Park, Dansk Way
Ilkley
LS29 8JZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“easy user friendly but can improve more on the content of the course”

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Posted 6 years ago

“One of the questions asked about What is not a nut. I put Almonds as my answer but was put as incorrect, however Almond is actually a seed not a nut.”

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Posted 6 years ago

Hello Christopher, Thank you for taking the time to leave us a review and congratulations on passing your training. I have spoken to our content team regarding the question you were asked. I'm afraid that in line with the 14 named allergens as described by allergen regulations, they do class almonds as nuts. I'm afraid this means that we aren't able to amend this question but again we appreciate you bringing this to our attention so we could look into this. If you need anything else, please don’t hesitate to contact us directly! Kindest Regards, Nicola (Customer Support, High Speed Training).

Posted 6 years ago

“At a time when inclusivity and diversity are the social norm its disappointing to see a presentation where these are completely absent. Health and Safety in the Work Place is relevant to all – not just (good looking) able bodied, white people!”

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Posted 6 years ago

Hello Yugesh, Thank you for your review and feedback, we appreciate it a lot. I am so sorry to hear that you felt that the pictures in the Health and Safety course were not diverse enough, we do try really hard to ensure our courses the pictures throughout our training are as diverse and inclusive as possible. We really value the opinions of our customers so I've passed your comments onto the appropriate team to see if there is something we can do for future users and we really appreciate you bringing this to our attention. Thank you again and we wish you all the best in the future. Nicola (Customer Support, High Speed Training).

Posted 6 years ago

“Nothing went wrong, the course content was fine, however the assessment was exceptionally easy and should be harder to ensure that the course content was understood”

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Posted 6 years ago

Hi Jane, thank you for your review. We do really appreciate feedback from our customers, and we are always updating and improving our training, so I will pass your feedback onto the relevant teams to see if there is anything we can do for future learners. Thank you again for review, if you do need anything at all, please don't hesitate to get in touch! All the best, Lizzy (Customer Support, High Speed Training)

Posted 6 years ago

“I completed the course. Paid the money due. Two days and still no certificate. What’s the point if I don’t have proof of completion”

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Posted 6 years ago

Hello Sedoneo, thank you for your review. I have had a look into this for you and we did post out your certificate the next working day. Please allow up to 5 working days for your certificate to arrive due to where we are sending it. I have also emailed you privately with a PDF copy of your certificate attached. If you would like to discuss this further, please don't hesitate to contact us directly, you can call us on 0333 006 7000 or email us at support@highspeedtraining.co.uk we are in the office Monday through Friday 9am, 5pm. Kind regards, Natasha (Customer Support, High Speed Training).

Posted 6 years ago

“In Q17 of the test my answer was "Grow quickly" this was marked "incorrect - bacterial spores can survive high temperatures"”

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Posted 6 years ago

Hello Christine, thank you for your feedback. I have passed on your comments to our content team for them to have a look into this for you. I have emailed you directly with their response. I hope this helps, if you would like to discuss this further, please don’t hesitate to contact us directly on either 0333 006 7000 or email support@highspeedtraining.co.uk Kind Regards, Nicola (Customer Support, High Speed Training).

Posted 6 years ago

“It's very pre-packaged. One size does not fit all.”

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Posted 6 years ago

“could keep retaking despite getting answers wrong until I got right.”

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Posted 6 years ago

“The speaking voice was very annoying. I found the slow speed of the typed words appearing on the screen difficult to read and slowed down my enjoyment of reading.”

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Posted 6 years ago

Hello Martha, thank you for your review and feedback, we really appreciate it! I am sorry to hear you found the voice-over annoying and the wording on the screen to slow. I am sure you can appreciate the responsibility we have as a training provider to ensure our users are taking the time to read and understand the information in front of them. I do however appreciate some people absorb information faster than others! There is a settings button within our courses and it does allow you to select the course speed to suit your preference, I hope that this will improve your experience if you purchase from us again! If you need anything else, please don't hesitate to contact us directly! Kindest regards, Natasha (Customer Support, High Speed Training).

Posted 6 years ago

“Love the accessibility and clear presentation”

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Posted 6 years ago

“I feel sometimes it's another "tick box" exercise for the company”

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Posted 6 years ago

“Two questions in the test came up wrong, (it thought i had pressed a different answer) so had to take the test again”

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Posted 6 years ago

Hello, thank you for taking the time to leave us a review. I am very sorry to hear you experienced problems when answering some of the questions in the assessment. We appreciate you feeding this back to us and we have made the required amendments to the course. Congratulations on passing your training! If you need anything in the future at all, please don't hesitate to contact us directly. All the best, Nicola (Customer Support, High Speed Training)

Posted 6 years ago

“I miss spelt my company name, i tried to rectify it, but you did not let me, it was a letter i got wrong / mixed up.”

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Posted 6 years ago

Hi Mark, Thank you for your review! Don't worry, we updated your address from our side to the correct spelling of 'Country'. We only show your name on the certificate of completion so the company name is for just for the postal address. I can see your certificate has been sent in this mornings First Class post which will be with you in the next 1-3 working days. I hope this helps, if you need any further assistance, please don't hesitate to contact me. Many thanks, Lizzy (customer Support, High Speed Training)

Posted 6 years ago

“The course stated that when using mechanical aids such as a fork lift truck this was still considered as manual handling, however in the assessment, a question asked 'which of these answers is not manual handling?' The answer was 'using a fork lift truck'.”

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Posted 6 years ago

Good afternoon, Thank you for taking the time to leave us a review. I have spoken to our content team about the Manual Handling course and I have some additional information. I will email you directly with this information. If you require any further information, please don’t hesitate to contact us directly on 0333 006 7000 or support@highspeedtraining.co.uk Kind Regards, Nicola (Customer Support, High Speed Training).

Posted 6 years ago

“The safeguarding training was very long (unlike the previous training I have encountered). It was very intensive and could have been broken up better. I had forgotten the various acts by the time it had come to the test as a result.”

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Posted 6 years ago

Hello, thank you for your review and feedback. I'm sorry to hear this course didn't suit you and you found it long and intensive, that's definitely not how we want our customers to feel after completing this course. I will pass your comments onto the relevant team to see if there is anything we can improve on for our future courses. If you need anything else, please don't hesitate to contact us! Kind Regards, Natasha (Customer Support, High Speed Training).

Posted 6 years ago

“CERTIFICATE NOT RECEIVED WITHIN 1 WORKING DAY!!!”

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Posted 6 years ago

Hello Jitesh, thank you for your feedback. Our website states we send the certificates out the next working day, which we did. We do post all certificates out First Class so they can get to you as soon as possible. You can download a copy of your certificate within your account straight away just in case you are needing a copy more urgently. I do apologise for any misunderstanding. If you need anything else, please don't hesitate to contact us directly. Kind Regards, Natasha (Customer Support, High Speed Training).

Posted 6 years ago

“I think the course was more than sufficient in delivery of information, informative and easy to understand. The audio is terrible however, the female voice is impersonal and robotic and makes for difficult learning. A friendlier or more personal sounding teachers voice would make the course more enjoyable and therefore more effective.”

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Posted 6 years ago

Hello Andrew, Thank you for your review! It's really good to hear that you found the course informative and easy to understand, I hope that the knowledge you gained will help you in the future. I'm sorry to hear the voice over wasn't beneficial for you. Just so you know for next time, if you click on the little cog symbols underneath the slide, you have the option to turn the voice over off. We appreciate it doesn't suit everyone's learning style! If you need anything further, please don't hesitate to contact us directly. Kind regards, Nicola (Customer Support, High Speed Training)

Posted 6 years ago

“Each slide took too long to go through. You should be able to go through the slides at your own pace, not have each point come very slowly on the screen (even with the fast setting it was too slow).”

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Posted 6 years ago

Hello, thank you for your review! I am sorry to hear that you felt that the course was too slow, we do want to make our training accessible for all users so I will pass your feedback onto the relevant teams. Thank you again for providing your feedback, we really appreciate hearing from our customers! Kind regards, Lizzy (Customer Support, High Speed Training)

Posted 6 years ago

“Good basic knowledge for someone who doesn't have experience of any meetings. I was expecting more detailed information about how to actually take the notes during the meeting and type up the actual minutes for different kinds of meetings. A lot of emphasis on the Agenda and general meeting arrangements.”

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Posted 6 years ago

Hello, thank you for your review and feedback! I will pass your comments on to the relevant team and see if this is something we can add in our future courses! If you would like to discuss this further, please don’t hesitate to contact us directly or 0333 006 7000 or you can email support@highspeedtraining.co.uk Kind Regards, Natasha (Customer Support, High Speed Training).

Posted 6 years ago

“Quite a few of the questions covered in the assessment weren't covered in the course. The assessment seemed to be quite slow - the need to submit each question then click on the next question took more time than I expected. Good format though.”

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Posted 6 years ago

Hello Debbie, Thank you for your review! I am sorry to hear you felt the course was too slow to move along. I am sure you can appreciate the responsibility we have as a training provider to ensure our users are taking the time to read and understand the information in front of them. I do however appreciate some people absorb information faster than others! There is a settings button within our courses and it does allow you to select your course speed to suit your preference, I hope that this will improve your experience if you purchase from us again! We'd love to hear a little bit more about which questions were asked as part of the assessment but weren't in the course content. We would be extremely grateful if you could please contact our Support Team on support@highspeedtraining.co.uk to provide us with a little more information about this. If you need anything else, please don't hesitate to contact me directly. Kindest Regards! Nicola (Customer Support, High Speed Training)

Posted 6 years ago

High Speed Training is rated 4.7 based on 28,634 reviews