High Speed Training Reviews

Name: High Speed Training
Address: High Speed Training Limited, Riverside Business Park, Dansk Way, High Speed Training Limited, Riverside Business Park, Dansk Way, Ilkley
Rating: 4.74

4.7 Rating 28,634 Reviews

98 %

of reviewers recommend High Speed Training

4.7

Based on 28,634 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About High Speed Training:

We provide high-quality, certified training courses to help your business comply with legislation and ensure your employees are up-to-date with relevant training.

We have over 160 courses in a range of subject areas, including Food Hygiene, Health and Safety, Professional Skills, Health and Nutrition and Safeguarding People. Our range of courses is continually expanding so keep checking back for updates!

Visit Website

Phone:

0333 006 7000

Email:

reviews@highspeedtraining.co.uk

Location:

High Speed Training Limited, Riverside Business Park, Dansk Way,
High Speed Training Limited, Riverside Business Park, Dansk Way
Ilkley
LS29 8JZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“nothing is wrong, but the questions are too easy to be suitable for an assessment”

Helpful Report

Posted 7 years ago

Hello, Thank you for your review! It's great to hear all feedback so I have passed your comments on to our content team to have a look into. The questions are designed to ensure users have a good understanding of the content in the course, we try not to make them to difficult nor too easy! I hope you enjoyed the course! Thanks again, Sarah (Customer Support, High Speed Training)

Posted 7 years ago

“I dont like the fact that the topic can be skipped (pressing next) before the dialogue has finished”

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Posted 7 years ago

Hi Richard, thank you for your review and feedback! I have passed this on to the relevant team to look at. I hope you enjoyed the course! Kindest Regards, Kaz (Customer Support, High Speed Training)

Posted 7 years ago

“Would have preferred the option to have a hard copy of the presentation”

Helpful Report

Posted 7 years ago

Hi Pamela! Thank you for your review! I'm afraid our training is unavailable as a hard copy. You can however log back into your course and review any of the course information, even after you have completed. To do this, simply log back in and click "Previous" in the modules until you've reached the pages that you want to review. I hope that helps but please feel free to contact our Support Team on 0333 006 7000 or support@highspeedtraining.co.uk if you would like any further information. We're here Monday through Friday, 9am - 5pm. Many thanks, Lizzy (Customer Support, High Speed Training)

Posted 7 years ago

“Haven’t received my pass certificate”

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Posted 7 years ago

Hello James, Thank you for your review! Sorry to hear you have not received your certificate yet! I can see you completed the training on the evening of 23rd July, and we posted it to you on the morning of 24th July. We use Royal Mail First Class service but it can sometimes be a couple of days to arrive! I have sent you an email with a PDF copy of your certificate for the time being. If you don't receive your certificate this week, do let us know and we will happily resend it for you! All the best, Sarah (Customer Support, High Speed Training)

Posted 7 years ago

“If I want to go back to a certain statement, it goes back to the beginning of the page, I cant click back for it to go to a certain statement/ paragraph. Hope this makes sense.”

Helpful Report

Posted 7 years ago

Hello! Thank you for your review! Even after you have completed the course and passed the test, your login details will remain valid for 12 months so you can login again in the future if you would like to review any of the content. When you log in, it will load you into the last page you were on, all you need to do it click "Previous" or "Next" in the modules until you've reached the page that you want to review. You can also click "review" on each different module. I hope that helps but please feel free to contact our Support Team on 0333 006 7000 or support@highspeedtraining.co.uk if you want any further assistance with this! We're here Monday through Friday, 9am - 5pm. Best wishes, Sarah (Customer Support, High Speed Training)

Posted 7 years ago

“Easy to use and follow - however this course needs updating , some of the statistics on childhood obesity and prevalence are out of date from 2010, the Eatwell plate featured is the old version ands this needs to be updated with the Current Eatwell guide.”

Helpful Report

Posted 7 years ago

Good Afternoon! Thank you for your review and feedback, we appreciate it a lot. We really value the opinions of our customers so I've passed your comments onto the appropriate team. They have made me aware that the course is shortly going to be reviewed. Thank you again and we wish you all the best in the future. Best regards, Lizzy (Customer Support)

Posted 7 years ago

“personally speaking i just find these easy”

Helpful Report

Posted 7 years ago

Hello, thank you for your review, we really do appreciate all forms of feedback. Even though you found the training easy, I do hope you learnt something from the courses and can apply the knowledge gained in your work. If you can provide any further feedback we would be very grateful, just pop me and email to ‘support@highspeedtraining.co.uk’. Many thanks, Lizzy (Customer Support, High Speed Training)

Posted 7 years ago

“I tried to read course again but I could not, I was nice if I could access all the pepper again in the future to refresh my knowledge. If there is a way to do so please send me how I can read it again. thank you”

Helpful Report

Posted 7 years ago

Hi Nasreen, thank you for your review! Yes, you can certainly log back into your account up to a year after completion and review the course information. All you need to do is log back in and click 'Review'. If you are struggling to do this, don't worry, just give me a call on 0333 006 700. We are here Monday-Friday 9am - 5pm to help. Many thanks, Lizzy (Customer Support, High Speed Training)

Posted 7 years ago

“I would like some different voices on the training sections. ie alternate. I would also like to be tested within each module, at an earlier stage, not just at the end and for it to be slightly different with each module. As it stands, you know you will just get questions at the end. With some of the modules, you could easily do a quick test ever few pages. it just helps with concentration. A bit of student involvement along the way stops sleepiness - and for it to vary. If you are getting bored and tired, the information is not going in so some early participation along the way, pressing buttons, thinking for yourself, keeps the concentration level up. The information is fine. I just struggled to stay awake and made myself take notes.”

Helpful Report

Posted 7 years ago

Hello Edwina, Thank you for your review and feedback, we appreciate it a lot. We really value the opinions of our customers so I've passed your comments onto the appropriate team to see if there is something we can do for future users. Thank you again and we wish you all the best in the future. Sarah (Customer Support, High Speed Training)

Posted 7 years ago

“The time delay between slides was too slow despite me changing it to the fastest setting which meant it took me at least 20 minutes longer than it needed to be.”

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Posted 7 years ago

Hello Makeda, Thank you for your review! I am sorry to hear you felt the course was too slow to move along. I am sure you can appreciate the responsibility we have as a training provider to ensure our users are taking the time to read and understand the information in front of them. I do however appreciate some people absorb information faster than others! I have passed your comments on to our production team who are currently reviewing the loading time of the pages. If you have any further comments, please don't hesitate to contact us. Kind regards, Sarah (Customer Support, High Speed Training)

Posted 7 years ago

“If I had known the certificate was valid for 1 year then I would not have completed the course, certificate should be valid for 3 years. Also it should be clearly stated on the website. Other wise I would have given the full marks. I was planning to do 6 more courses but now have to look elsewhere. Mo”

Helpful Report

Posted 7 years ago

Hi Mo, thank you for you your review. I do apologise that the recommended renewal was not clear when you purchased your course. I have let the relevant teams know about this and it certainly something we will be looking into. Please do note that the renewal date is a recommendation only and acts as a guide for best practice. I hope that helps, but if you do wish to discuss this further, please give me a call on 0333 006 700. We are here Monday - Friday 9am-5pm. Kind regards, Lizzy (Customer Support, High Speed Training)

Posted 7 years ago

“nothing.”

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Posted 7 years ago

“Just completed course now it is saying cannot download digital copy as have not received payment !! I have just completed course ! Payment has obviously been recieved”

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Posted 7 years ago

Hello Graham, Thank you for your review! We set the courses up prior to receiving payment so that users can have access right away, we just hold on to the certificates until the invoice has been paid. As soon as payment is received, we post the certificates out First Class with Royal Mail, you also have the option to sign back into your account and download a PDF copy. If you'd like to contact us directly, you can call: 0333 006 7000 or e-mail: support@highspeedtraining.co.uk. Kind regards, Sarah (Customer Support, High Speed Training)

Posted 7 years ago

“Slides were very slow. Even though I'm a slow reader I felt like I was waiting ages for the next slide/paragraph to appear.”

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Posted 7 years ago

“black type on white background is harder to read than other colours and not dyslexia friendly!”

Helpful Report

Posted 7 years ago

Hi, thank you for your review and for your feedback! I am so sorry to hear that the style of the course has caused difficulties, this was not our intention at all. I will absolutely pass this on to the relevant department for them to look into further and to see if it's something that we can change for later versions of the course.Thanks again! Kaz, (Customer Support, High Speed Training)

Posted 7 years ago

“I didn't have a bad experience but I would have liked to have downloaded the course content to refer to. As it is, I have nothing to show for my efforts! As a director of a company, I now have to try and remember all the course to try to become GDPR compliant.”

Helpful Report

Posted 7 years ago

Hi Helen, Thank you for your review. I am sorry to hear this, just in case you didn't know, even after you have completed the course and passed the test, your login details will remain valid for 12 months so you can login again in the future if you need to refer back to the course material. I can also confirm that your certificate will be sent in tomorrow's First Class post (27/04/2018). I hope this helps, if you have any questions at all, please don't hesitate to contact us on 0333 006 7000. Kind regards, Lizzy (Customer Support, High Speed Training)

Posted 7 years ago

“wasn't a bad experience was just a little challenging for me.”

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Posted 7 years ago

“It was quick and efficient. Not sure how much information will be retained, but very informative.”

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Posted 7 years ago

“You need to add another speed at which you can complete the course. I read a lot quicker than an average person, therefore I found the course to be incredibly slow to complete. If I could have read it at my own pace, I probably would have completed the course twice as quick than I actually did being stuck at a slow pace. Overall the ‘fastest’ slide setting was incredibly slow for me.”

Helpful Report

Posted 7 years ago

Hello, Thank you for your review and feedback, we appreciate it a lot. We really value the opinions of our customers so I've passed your comments onto the appropriate team to see if there is something we can do for future users. Thank you again and we wish you all the best in the future. Lizzy (Customer Support, High Speed Training)

Posted 7 years ago

“please when you send the certificate tell them don't fold are bend it please and thanks.”

Helpful Report

Posted 7 years ago

Hi Carlo, thank you for your review. We do have a 'Do Not Bend' notice on our envelopes but if you would like the certificate hard backed we can certainly do this for you. I have had a look and I can see your certificate has been sent this morning, but if you would like I can send another hard backed. If you would like this, please don't hesitate to contact us on 0333 006 700 or email support@highspeedtraining. Many thanks, Lizzy (Customer Support, High Speed Training)

Posted 7 years ago

High Speed Training is rated 4.7 based on 28,634 reviews