High Speed Training Reviews

Name: High Speed Training
Address: High Speed Training Limited, Riverside Business Park, Dansk Way, High Speed Training Limited, Riverside Business Park, Dansk Way, Ilkley
Rating: 4.74

4.7 Rating 28,634 Reviews

98 %

of reviewers recommend High Speed Training

4.7

Based on 28,634 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About High Speed Training:

We provide high-quality, certified training courses to help your business comply with legislation and ensure your employees are up-to-date with relevant training.

We have over 160 courses in a range of subject areas, including Food Hygiene, Health and Safety, Professional Skills, Health and Nutrition and Safeguarding People. Our range of courses is continually expanding so keep checking back for updates!

Visit Website

Phone:

0333 006 7000

Email:

reviews@highspeedtraining.co.uk

Location:

High Speed Training Limited, Riverside Business Park, Dansk Way,
High Speed Training Limited, Riverside Business Park, Dansk Way
Ilkley
LS29 8JZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good clear information about the legislation and reasonably priced. However the method of delivery is read the text while you listen to me reading the text and so is only suitable for motivated learners on a budget.”

Helpful Report

Posted 9 years ago

Hello Megan, Thank you for your review and feedback, we appreciate it a lot. We really value the opinions of our customers and we're always looking to improve, so I've passed your comments onto the appropriate team. If you have any suggestions for improvement in regards to the audio, then you can call us on: 0333 006 7000 or e-mail: support@highspeedtraining.co.uk with your suggestions. Best wishes, Ashleigh Copeland (Customer Support, High Speed Training)

Posted 9 years ago

“The last part, you click on it as the assessment and then it says do you want to take part in a quiz? I assumed it was a quick quiz before the formal assessment - I would have concentrated more had I realised it was the real thing! Why call it a quiz? Very misleading! It is not a quiz at all it is an assessment! Poor ending to reasonable training. I would be interested to hear a response from you.”

Helpful Report

Posted 9 years ago

Hi Valerie, thank you for your feedback and review, we really appreciate it! I'm sorry to hear you found the wording misleading. Just to let you know, when you have completed all of your modules, before entering the final stage in your 'Course Activity' it is shown as an assessment. It is only when you click to start your assessment that it is referred to as a quiz. We value our customers feedback and I have passed your comments onto the relevant team so they are aware of your thoughts, as we are constantly looking to improve our courses. If you wish to discuss this further, you can call: 0333 006 7000 or e-mail: support@highspeedtraining.co.uk and speak to a member of our Support Team. Best regards, Olivia (High Speed Training)

Posted 9 years ago

“It was quite nerve wracking doing the course online as I am not really good with computers. But saying that the way it was explained on the computer was really good and felt like I took a lot in as I was reading each section . So I will wait now until my next course online and now know what I am expecting when I do the next course online .”

Helpful Report

Posted 9 years ago

Hi Mark. Thank you so much for your review and kind words, I'm glad you got through the course successfully! I was just wondering if you are happy to possibly revise your star rating as 3 Stars, or less, is considered a "Negative Review" and can affect how other customers view our training. To do this, please refer back to the "Congratulations" e-mail that you received when you finished the training. If you re-review the course it will change your star rating. If you'd like any other information, please feel free to contact me directly on 0333 006 7000 or support@highspeedtraining.co.uk. We're here Monday through Friday, 9am - 5pm. Many thanks in advance and have a lovely day. Best wishes, Olivia (Customer Support, High Speed Training)

Posted 9 years ago

“quite good well laid out lots of usefull info”

Helpful Report

Posted 9 years ago

Good Afternoon Martin Thank you so much for your review and kind words! I was just wondering if you are happy to possibly revise your star rating as 3 Stars, or less, is considered a "Negative Review" and can affect how other customers view our training. To do this, please refer back to the "Congratulations" e-mail that you received when you finished the training. If you re-review the course it will change your star rating. If you'd like any other information, please feel free to contact me directly on 0333 006 7000 or support@highspeedtraining.co.uk. We're here Monday through Friday, 9am - 5pm. Many thanks in advance and have a lovely day. Best wishes, Cay (Customer Support, High Speed Training)

Posted 9 years ago

“Quicker time before each paragraph on the screen, less true or false questions. Good save to continue another time and convenient access,”

Helpful Report

Posted 9 years ago

Hi Tracy. Thank you for your review. We really appreciate all forms of feedback, so I've passed your comment onto the appropriate team to see if it's something that we can change for later versions of the course. If you would like to discuss this further please feel free to contact our Support Team: support@highspeedtraining.co.uk / 0333 006 7000. We're here Monday through Friday, 9am - 5pm. Kind regards, Olivia (Customer Support, High Speed Training)

Posted 9 years ago

“Would prefer if the correct answers came up when you get the answer incorrect, as this will help to improve ones knowledge of the topic”

Helpful Report

Posted 9 years ago

Hi Matthew. Thank you for your review! We really appreciate all forms of feedback, so I've passed your comment onto the appropriate team to see if it's something that we can change for later versions of the course. Thank you for your review - that's a great idea! We really appreciate all forms of feedback, so I've passed your comment onto the appropriate team to see if it's something that we can change for later versions of the course. Best wishes, Olivia (Customer Support, High Speed Training)

Posted 9 years ago

“The spoken dialogue did not match what was displayed on the screen in some instances which was unhelpful. In addition, on of the questions was impossible to answer correctly as the training module contradicted the answers available - very poor!”

Helpful Report

Posted 9 years ago

Hi Nick. Thank you for your review and your feedback, we really appreciate your comments! I'm sorry to hear that you found some of the information in the training module contradicted the answers to the questions. We're always looking to improve our services and if you could please let us know specifically, which question you believe this to be the case, that would be really helpful for us, moving forward. You can reach us by calling: 0333 006 7000 or e-mail: support@highspeedtraining.co.uk with your suggestions. Best regards, Olivia (Customer Support, High Speed Training)

Posted 9 years ago

“The training was verity basic and did not give me any further insight into Dementia.”

Helpful Report

Posted 9 years ago

Hi Michael, Thank you for your review and your feedback, we really appreciate it! We'd love to hear your thoughts on how we can improve the training, to see if we can do something to benefit future users. If you could please contact our Support Team, that would be really helpful: support@highspeedtraining.co.uk / 0333 006 7000. We're here Monday through Friday, 9am - 5pm. Best wishes, Phoebe (Customer Support, High Speed Training)

Posted 9 years ago

“Fool proof way to get a certificate. Basic PowerPoint presentation style with a slow delivery system , which stops you from reading at your own pace, forcing you to wait for the annoying voice over. I did mute it for my peace of mind. I would find the service better if there was an option to have a less bandwidth usage option, as sometimes I had to wait for quite a while to wait for all the bells and whistles to load in order to continue, and I wish to use my time effectively.”

Helpful Report

Posted 9 years ago

“The course contained a lot of information that whilst in an academic situation would be relevant in a practical situation diverts the learner away from important bits of information”

Helpful Report

Posted 9 years ago

“Fairly basic training”

Helpful Report

Posted 9 years ago

Good Morning Leanne, Thank you so much for your review! I was just wondering if you are happy to possibly revise your star rating, as 3 Stars or less, is considered a "Negative Review" and can affect how other customers view our training. If you'd like any other information, please feel free to contact me directly on 0333 006 7000 or support@highspeedtraining.co.uk. We're here Monday through Friday, 9am - 5pm. Many thanks in advance and have a lovely day. All the best, Cay (Customer Support, High Speed Training)

Posted 9 years ago

“SO MUCH TEXT, HARD TO CONTAIN IT ALL.”

Helpful Report

Posted 9 years ago

Good Afternoon Kimberley, Thank you for your review and your feedback, we really appreciate it! We'd love to hear your thoughts on the text content to see if we can get those changed to benefit future users. If you could please contact our Support Team, that would be really helpful: support@highspeedtraining.co.uk / 0333 006 7000. We're here Monday through Friday, 9am - 5pm. Many thanks! Best wishes, Cay (Customer Support, High Speed Training)

Posted 9 years ago

“The course was helpful. I would have benefited more from interactive exercises etc. It can become a bit boring when it is just a voice coming across with little visuals. I also had a problem with the quiz in trying to understand some of the questions in relation "which one is NOT a reason" etc.”

Helpful Report

Posted 9 years ago

Good Afternoon Michael, Thank you for your review. We really appreciate all forms of feedback, so I've passed your comment onto the appropriate team to see if it's something that we can change for later versions of the course. Thanks again! Kind Regards, Cay (Customer Support Consultant)

Posted 9 years ago

“It would be helpful if the speed of the reader could be increased. I just muted her and read instead.”

Helpful Report

Posted 9 years ago

“Please check your spelling on the introductory page”

Helpful Report

Posted 9 years ago

“I find that I read far quicker than the text appears, and therefore my mind wonders after each line, meaning that not only does it take far longer for me to complete the training, but the information fragments more easily in my head. The sections wherein I controlled the speed of the text were the easiest to follow by a distance.”

Helpful Report

Posted 9 years ago

Hi Rory, Thank you for your review and feedback, we appreciate it a lot. We really value the opinions of our customers so I've passed your comments onto the appropriate team to see if there is something we can improve the speed options for future users. Thank you again and we wish you all the best. Kind regards, Phoebe (Customer Support, High Speed Training)

Posted 9 years ago

“easy to understand”

Helpful Report

Posted 9 years ago

“There were no answers to the questions on the tutorial so I had to guess them but at the end test the answers and questions were all there .”

Helpful Report

Posted 9 years ago

“Some of the questions in the test ate difficult to interpret with double negatives. They need plain english”

Helpful Report

Posted 9 years ago

HI Janet. Thank you for your feedback, we really appreciate it. I am sorry to hear you found some of the test questions difficult to interpret. I have referred your feedback onto the relevant team. It may be worth noting that you can re-access the course at anytime and even retake the exam. The assessment is made up from a larger bank of questions so the test will be different each time. Our support team is also on hand to help throughout the day should you have any further queries. We're here Monday through Friday, 9am - 5pm, you can reach us on 0333 006 7000. Many thanks. Olivia (Customer Support, High Speed Training)

Posted 9 years ago

“this is a good way of training but far too long winded.”

Helpful Report

Posted 9 years ago

High Speed Training is rated 4.7 based on 28,634 reviews