High Speed Training Reviews

Name: High Speed Training
Address: High Speed Training Limited, Riverside Business Park, Dansk Way, High Speed Training Limited, Riverside Business Park, Dansk Way, Ilkley
Rating: 4.74

4.7 Rating 28,634 Reviews

98 %

of reviewers recommend High Speed Training

4.7

Based on 28,634 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About High Speed Training:

We provide high-quality, certified training courses to help your business comply with legislation and ensure your employees are up-to-date with relevant training.

We have over 160 courses in a range of subject areas, including Food Hygiene, Health and Safety, Professional Skills, Health and Nutrition and Safeguarding People. Our range of courses is continually expanding so keep checking back for updates!

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Phone:

0333 006 7000

Email:

reviews@highspeedtraining.co.uk

Location:

High Speed Training Limited, Riverside Business Park, Dansk Way,
High Speed Training Limited, Riverside Business Park, Dansk Way
Ilkley
LS29 8JZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1. There was not 1 single photograph of the environment i work in (Civil aircraft line maintenance) therefore your pictures were of no relavence. 2. This course was undertaken on a computer without sound so did the woman lift the box correctly or incorrectly?”

Helpful Report

Posted 5 years ago

Hello Martin, thank you for your review and feedback, we really appreciate your comments! I'm afraid that the Working at Height course is a general course designed for all workplace so is not specific to civil aircraft line maintenance. I am more than happy to confirm whether the lady in the video was lifting the box correctly or incorrectly, i order to do this I will just need you to confirm which module and page number the video was on and I will be happy to help you further. If you could please contact our Support Team, that would be really helpful: support@highspeedtraining.co.uk / 0333 006 7000. We're here Monday through Friday, 9am - 5pm.

Posted 5 years ago

“Feel its to slow when going through the slides, could be made quicker”

Helpful Report

Posted 5 years ago

Hello Steven, Thank you for your review! I am sorry to hear you felt the course was too slow. I am sure you can appreciate the responsibility we have as a training provider to ensure our users are taking the time to read and understand the information in front of them. I do however appreciate some people absorb information faster than others! There is a settings button within our courses and it does allow you to select your course speed to suit your preference, I hope that this will improve your experience if you purchase from us again! I hope that the knowledge you gained will help you in the future and if you need anything else, please don't hesitate to contact us directly. Many thanks! Nicola (Customer Support, High Speed Training)

Posted 5 years ago

“Just to say the current thinking for ankle sprains is not to compress them...they are not routinely bandaged these days as that can lead to the ankle becoming weak. So RIE not RICE.”

Helpful Report

Posted 5 years ago

Hello, thank you for your review. We have looked into your review and analysed our content and it appears our information is accurate. The NHS recommend that you use a bandage to wrap an injury to support it. As we see no conflicting information between the NHS guidance and our course our content will remain the same. This information can be found on the NHS website on the following link https://www.nhs.uk/conditions/sprains-and-strains/ If you need anything in the future, please don't hesitate to contact us directly. All the best, Ellie (Customer Support, High Speed Training)

Posted 5 years ago

“The voice was too monotonous and not engaging enough.”

Helpful Report

Posted 5 years ago

Hello Megan, thank you for your feedback. I'm really sorry to hear you found the voice over monotonous and not engaging enough. We really value the opinions of our customers so I've passed your comments onto the appropriate team to see if there is something we can do for future users. Thank you again and we wish you all the best in the future. Ellie (Customer Support, High Speed Training).

Posted 5 years ago

“it was ok, I feel that the first aid course is very basic, which I guess it is what it is supposed to do and you can't replicate first aid training of good quality practicals via text and videos. Unsure how beneficial it will be”

Helpful Report

Posted 5 years ago

Hello, thank you for your review and feedback, we really appreciate your comments! I'm sorry to hear that you found the course to be too basic. We design our courses to be engaging and thorough, but we are always looking to improve our training! I have therefore passed on your feedback onto the relevant teams ready for the next version of the course. Thanks again, Nicola (Customer Support, High Speed Training)

Posted 5 years ago

“The course delivery is fine, if it were a different topic.”

Helpful Report

Posted 5 years ago

Hello Hannah, thank you for your review and feedback, we really appreciate your comments! I can see that you completed our Office Safety training course which is designed to be an introductory course to the common safety hazards in an office environment. We design our courses to be engaging, thorough and challenging, but we are always looking to improve our training! I have therefore passed on your feedback onto the relevant teams ready for the next version of the course. We do offer more specific courses on mental health topics, if you would like more information on these please don't hesitate to contact us. Thanks again, Nicola (Customer Support, High Speed Training)

Posted 5 years ago

“A very condescending assessment module. Audio is not synced with the print”

Helpful Report

Posted 5 years ago

Hello, thank you for your review. I am very sorry to hear you felt the assessment was condescending and had audio problems in the course. I will have a look into this for you as I can imagine this was very frustrating when you were trying to do the assessment. I do hope you enjoyed the course content and if you do have any further feedback, please don't hesitate to contact us on 'support@highspeedtraining.co.uk'. Kindest Regards, Ellie (Customer Support, High Speed Training).

Posted 5 years ago

“Difficult to access course.”

Helpful Report

Posted 5 years ago

Hello June, thank you for your review. I’m sorry to hear you found the course difficult to access. We're always looking to improve our services and if you could please let us know which aspect of accessing the training was difficult that would be really helpful for us, moving forward. Please feel free to contact us on 0333 006 7000 or support@highspeedtraining.co.uk. We're here Monday through Friday, 9am - 5pm. Thank you again! Ellie (Customer Support, High Speed Training)

Posted 5 years ago

“The questions on the assessment need to match the everyday experience of those required to undertake the activity- some of your questions are ambiguous and confusing. I have a degree and I am experienced in manual handling regulation and management- I would worry about asking less academic people to complete this assessment”

Helpful Report

Posted 5 years ago

Hello Becs, thank you for your review and feedback! I’m sorry to hear you found some of the content to need reviewal and found some of the questions ambiguous and confusing. I have passed on your feedback to the relevant teams and we will update the content in regards to keeping a straight back to make it clearer what was being portrayed. Within the course settings there is an option available to turn off/on the audio, this can be found on the bottom of each page of the modules and assessments. We're always looking to improve our services and if you could please let us know which questions these were that would be really helpful for us moving forward so we can feed this back to the relevant team to look into. Our e-mail address is support@highspeedtraining.co.uk If you need anything else, please don't hesitate to contact me directly. Kindest Regards! Ellie (Customer Support, High Speed Training

Posted 5 years ago

“During the assessment after answering each question and clicking on submit answer, there appeared to be a delay. On two occasions, I clicked to submit my answer however, it did not appear to register so I clicked again then received a message asking me not to click 'back' button during the assessment. It then registered and accepted the previous answer for the next question.”

Helpful Report

Posted 5 years ago

Hello Rochelle! Thank you for your review. I am really sorry to hear you encountered some technical problems in the assessment. I am going to look into this and discuss these problems with our development team. Thank you for bringing this to our attention, and I hope you did enjoy the course material. If you have any further feedback, please don't hesitate to contact me. Kind regards, Lizzy (Customer Support, High Speed Training)

Posted 5 years ago

“Some question are not straight.”

Helpful Report

Posted 5 years ago

Hello Csaba, thank you for your review and feedback. I'm sorry to hear that you found the questions not straightforward. We're always looking to improve our services and if you could please let us know which questions these were that would be really helpful for us, moving forward so we can feed this back to the relevant team. Our e-mail address is support@highspeedtraining.co.uk If you need anything else, please don't hesitate to contact me directly. Kindest Regards! Ellie (Customer Support, High Speed Training)

Posted 5 years ago

“the pace was far too slow even when set to the fastest option.”

Helpful Report

Posted 5 years ago

Thank you for your review! I am sorry to hear you felt the course was too slow even on the fastest setting. I am sure you can appreciate the responsibility we have as a training provider to ensure our users are taking the time to read and understand the information in front of them. I do however appreciate some people absorb information faster than others. I have passed your feedback onto the relevant teams to see if there is anything we can do for future users. Our e-mail address is support@highspeedtraining.co.uk. If you need anything else, please don't hesitate to contact me directly. Kindest Regards! Ellie (Customer Support, High Speed Training)

Posted 5 years ago

“It felt like a lot of talking and no absorbing the actual information, most of which was common sense. It felt as though we were being pushed into the activities without enough knowledge, and the second day consisted only of computer work and teaching everything to ourselves. I didn't feel like I learned anything exclusive to this course, unfortunately.”

Helpful Report

Posted 5 years ago

Hello, thank you for your review and feedback! I’m really sorry to hear that you didn’t enjoy the course. All the interactive exercises are based on content that has been covered in the course and you can go back over the modules at any point to refresh. I will certainly pass on your feedback to our content department and thank you again for your review. Kindest Regards, Kaz (Customer Support, High Speed Training)

Posted 5 years ago

“It was not "bad" as such but bland. It covered everything that was required but I found my attention lapsing. Maybe some examples in story format to demonstrate some of the key course aims?”

Helpful Report

Posted 5 years ago

Hi Caroline, thank you for your review and feedback, we appreciate it a lot. We really value the opinions of our customers so I've passed your comments onto the appropriate team to see if there is something we can do for future users. Thank you again and we wish you all the best in the future. Kindest Regards, Kaz (Customer Support, High Speed Training)

Posted 5 years ago

“Bad experience? all I selected was that the training was Okay? 3 star, that's not bad? its okay, I wouldn't go as far as saying that it was good or excellent, perhaps if the actors/models had been wearing the correct PPE in your slides, and if the gases shown in the slides, acetylene in a red hydrogen cylinder? Oxygen in a blue cylinder? etc perhaps you may have scored higher. But my issue was with the second question was too vague, who requires a special RA? members of the public and the disabled both require special consideration within a risk assessment, after toing and throwing between the two, I plumed for the public and lost a mark... As I say, not a good question.”

Helpful Report

Posted 5 years ago

Hello Phillip, Thank you for taking the time to give us your feedback and congratulations on passing your training. I have passed on your comments regarding the pictures and the question that you were asked during the assessment onto our content team for them to have a look into this for you. I will email you directly as soon as I hear back from them. I hope this helps, if you would like to discuss this further, please don’t hesitate to contact us directly on either 0333 006 7000 or email support@highspeedtraining.co.uk Kind Regards, Nicola (Customer Support, High Speed Training).

Posted 5 years ago

“With a team of 5 engineers doing 16 of the modules we have found that the content is to long and repeats in several modules.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review and your feedback, we really appreciate it! I’m sorry to hear that you felt the course was too long. We repeat some of the course information to ensure that the learners are taking in the important information, however I will feed this back to our content team to have a look into. The course can be spread out over several sessions, and doesn’t have to be completed in one go which may help in terms of the length of the course! Congratulations to your Engineers on completing their training! If you need anything else, please don't hesitate to contact us directly. All the best! Nicola, (Customer Support, High Speed Training)

Posted 5 years ago

“At the assessment, I found it hard to read and the wording as well as I have a learning disabilities”

Helpful Report

Posted 5 years ago

Hello Matthew, thank you for your review and feedback, we really appreciate your comments! I’m sorry that you found it hard to read the wording Matthew, Just in case you complete any more training with us please keep in mind that you can take as long as you need and you can have as many attempts at the end of course assessment as you need to pass. You are also able to turn the volume up for the voice over. I will certainly pass on your feedback to the relevant department to look into and see if it’s something that we can look into for future versions of the course. Thank you again and congratulations on passing your training! Nikki, (Customer Support, High Speed Training)

Posted 5 years ago

“very hard seems all about coded regs numbers not practical safety”

Helpful Report

Posted 5 years ago

“The audio was faulty and kept pausing in places. I checked this by taking out my headphones and playing this through the computer and it was still faulty”

Helpful Report

Posted 5 years ago

Hi Matthew, thank you for your review! I am sorry to hear there were problems with the audio in your course, I can imagine that was very frustrating! The audio can lag sometimes due to internet connection problems, but I will forward your feedback onto our developers to see what could have been the cause of this! Thank you again for your feedback and all the best, Lizzy (Customer Support, High Speed Training)

Posted 5 years ago

“Course was good but some of the multiple choice questions had more than one answer, which isn't a very valid form of assessment e.g. pulses are a good source of iron, dairy foods are high in saturated fat...”

Helpful Report

Posted 5 years ago

Hi Ruth, thank you for your review! It's great to hear that you enjoyed the content of the course. As for the assessment, I have forwarded your feedback onto the relevant teams to see if there is anything we can change for a future version. Thank you again, Lizzy (Customer Support, High Speed Training)

Posted 5 years ago

High Speed Training is rated 4.7 based on 28,634 reviews