High Speed Training Reviews

Name: High Speed Training
Address: High Speed Training Limited, Riverside Business Park, Dansk Way, High Speed Training Limited, Riverside Business Park, Dansk Way, Ilkley
Rating: 4.74

4.7 Rating 28,634 Reviews

98 %

of reviewers recommend High Speed Training

4.7

Based on 28,634 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About High Speed Training:

We provide high-quality, certified training courses to help your business comply with legislation and ensure your employees are up-to-date with relevant training.

We have over 160 courses in a range of subject areas, including Food Hygiene, Health and Safety, Professional Skills, Health and Nutrition and Safeguarding People. Our range of courses is continually expanding so keep checking back for updates!

Visit Website

Phone:

0333 006 7000

Email:

reviews@highspeedtraining.co.uk

Location:

High Speed Training Limited, Riverside Business Park, Dansk Way,
High Speed Training Limited, Riverside Business Park, Dansk Way
Ilkley
LS29 8JZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I thought it was long winded and it was easy to lose interest in the topic”

Helpful Report

Posted 5 years ago

Hello, thank you for your review and feedback. I'm sorry to hear that you found the course to be too long winded and easy to lose interest. We design our courses to be engaging, thorough and challenging, but we are always looking to improve our training! I have therefore passed on your feedback onto the relevant teams to see if there is anything we can improve on for future learners. If there is anything else we can help you with, please don't hesitate to contact us directly. Kind regards, Natasha (Customer Support, High Speed Training).

Posted 5 years ago

“The writing on the slides not big enough to be seen properly. I am a visual learner and I wear glasses, I would have liked an option to set my viewing preferences.”

Helpful Report

Posted 5 years ago

Hello, thank you for your review and feedback! An option to set viewing preferences is a great idea! We really appreciate all forms of feedback, so I've passed your comment onto the appropriate team to see if it's something that we can change for later versions of the course. Thanks again! Ellie (Customer Support, High Speed Training)

Posted 5 years ago

“Course is way too detailed for a B&B and much of it does not apply. Really need a vastly shortened course to cover B&B's and Guest Houses. It was a painful experience doing this course and took 4 days to do - almost continuously NOT 2 hours.”

Helpful Report

Posted 5 years ago

Hello Denise, thank you for your review and your feedback, we really appreciate it! I’m sorry to hear that you felt the course was too detailed. The Level 2 Food Hygiene and Safety for Catering course is a very in depth course and covers a lot of necessary topics in order to ensure that the learner has met the UK and EU legal requirements. The recommended 2 hours is the based on how long it has taken our other users to complete the course which varies learner to learner. The course can be spread out over several sessions, and doesn’t have to be completed in one go which may help in terms of the length of the course! If you need anything else, please don't hesitate to contact us directly. All the best! Ellie (Customer Support, High Speed Training)

Posted 5 years ago

“I liked the faster button, was much needed. The log in credentials given didnt work so had to call, the person answering was an OVERLY enthusiastic female. It was very distracting and felt like being in a nursery school. She needs to learn to be more adult and professional.”

Helpful Report

Posted 5 years ago

Hello Florence, Thank you for your review and your feedback, we really appreciate it! I’m sorry to hear that you had a problem logging in I hope our support team were helpful, however I am sorry that found the service to be overly enthusiastic. If you need anything else, please don't hesitate to contact us directly. All the best! Nicola, (Customer Support, High Speed Training)

Posted 5 years ago

“It was monotonous listening to the voice going on”

Helpful Report

Posted 5 years ago

Hello, thank you for your review and feedback! I'm sorry to hear that you found the voice over monotonous. Within the course settings there is an option which will allow you to turn off the narrator should you wish to have just the written text. However please know we really value the opinions of our customers so I've passed your comments onto the appropriate team to see if there is something we can do for future users. Thank you again and we wish you all the best in the future. Kind Regards, Ellie (Customer Support, High Speed Training).

Posted 5 years ago

“when questions were loading they were faint, I kept getting error messages come up when I hadn't made a choice yet. it was very off putting and distracting. the first 2 incorrect questions were as a result of this”

Helpful Report

Posted 5 years ago

Hello, thank you for your review and feedback, we really appreciate your comments! I'm sorry to hear that you found when questions were loading they were faint and that there were error messages displayed on your page. We're always looking to improve our services and if you could please let us know what these error messages were and how the questions were faint, that would be really helpful for us, moving forward. If you'd like to contact us, you can call: 0333 006 7000 or e-mail: support@highspeedtraining.co.uk. All the best, Ellie (Customer Support, High Speed Training).

Posted 5 years ago

“I didn't have a bad experience, I just thought the course should have been better. In particular I was unconvinced by your approach to disputes with social care (which could be dangerous), hence my not getting a 100% mark on my assessment, and I thought your account of the different tiers of need was oversimple. I also thought your imagery was very white but admit that I didn't keep a count so I accept I may be wrong. Certainly where I work most children are from black and minority ethnic communities. I also found the voice of the trainer irritating and stiff.”

Helpful Report

Posted 5 years ago

Hello John, thank you for your review and feedback, we really appreciate your comments! I'm sorry to hear that you didn't enjoy the course, that's really not how we like our customers to feel. We design our courses to be engaging and thorough, but we are always looking to improve our training! I have therefore passed on your feedback onto the relevant teams ready for the next version of the course. Thanks again, Nicola (Customer Support, High Speed Training)

Posted 5 years ago

“not very good at comupters”

Helpful Report

Posted 5 years ago

Hello Billy, Thank you for your review! If you ever wish to log back in and have another read through the course please contact us if you require any support Billy, we are happy to provide technical support. Should you need anything in the future, please don't hesitate to contact us directly. All the best, Nicola (Customer Support, High Speed Training)

Posted 5 years ago

“Some of the information within the presentation is very old and incorrect!”

Helpful Report

Posted 5 years ago

Hello Adrian,thank you for your review and feedback, we really appreciate your comments! I'm sorry to hear that you found some of the information out of date and incorrect. We're always looking to improve our services and if you could please let us know what information this was, that would be really helpful for us moving forward. If you'd like to contact us, you can call: 0333 006 7000 or e-mail: support@highspeedtraining.co.uk with your suggestions. Many thanks! Ellie (Customer Support, High Speed Training).

Posted 5 years ago

“While I understand the need for safety training, and your need to earn a buck, as a 40 yr old fully qualified and experienced tradesman, why don't you offer a course where I can simply take the test without sitting through 2 hrs of waiting to press next. I already knew everything I had to endure before being questioned about it. Could off saved myself the boredom. Kind regards Flynn”

Helpful Report

Posted 5 years ago

Hello Michael, Thank you for your review and your feedback, we really appreciate it! I’m sorry to hear that you weren't able to skip the course and just get your certificate. Unfortunately we have a legal responsibility to ensure that before we issue certificates learners have sat and understood the course to ensure their knowledge is fresh and up to date. The course can be spread out over several sessions, and doesn’t have to be completed in one go which may help in terms of the length of the course in future! If you need anything else, please don't hesitate to contact us directly. All the best! Nicola, (Customer Support, High Speed Training)

Posted 5 years ago

“the course is geared more to hospital and nursing homes I provide personal care to people in their own homes where the environment makes it virtually impossible to comply with some of the guidelines”

Helpful Report

Posted 5 years ago

Hello Francis, thank you for your review and feedback. We originally created our free PPE course to support health care staff within a medical environment, particularly those in hospitals and surgeries during the COVID-19 pandemic. However we also decided to offer this to anyone in the industry who may also benefit from such training. I hope that there was some aspects that you were able to take away from the course! If you feel that you need a course that is more specific to your role, it may be beneficial to contact the person who provided and arranged the course for you to advise of this. Please know however that we are always looking to improve our training and I have therefore passed on your feedback onto the relevant teams. If you need anything else, please don't hesitate to contact me directly. Kindest Regards! Ellie (Customer Support, High Speed Training)

Posted 5 years ago

“I received my certificate through the post this morning and it was crumpled. I was so disappointed and saddened by this.”

Helpful Report

Posted 5 years ago

“The course was well presented and well thought out, but was reduced in overall quality by a number of video presentations not working.”

Helpful Report

Posted 5 years ago

Hello Paul, thank you for your review and feedback. I am very sorry to hear you had problems with videos loading in the course. This usually indicates an internet connection issue, however I will have a look into this for you as I can imagine this was very frustrating when you were trying to do the course. I do hope you enjoyed the course content and if you do have any further feedback, please don't hesitate to contact me on 'support@highspeedtraining.co.uk'. Kind regards, (Customer Support, High Speed Training)

Posted 5 years ago

“Based on office structure, as a construction worker working outside 90% of the course is irrelevant. Courses should reflect the working environment worked in not a one size fits all. Thanks”

Helpful Report

Posted 5 years ago

Hello Michael, thank you for your feedback. I'm sorry to hear you found the training irrelevant. We do try to make all our course content relevant to each specific course. We are always looking to improve our training and I have therefore passed on your feedback onto the relevant teams. If you feel you need a course that is more specific to a particular area, or that you may benefit more from practical training it may also be beneficial to contact the person who purchases the course to advise of this. If you need anything else, please don't hesitate to contact me directly. Kindest Regards! Ellie (Customer Support, High Speed Training)

Posted 5 years ago

“Inability to move the slides on until the voiceover has finished even through I've read the slides. Assessment questions at the end are not always relevant to the training being given”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review and feedback, we appreciate it a lot. I am sorry to hear that you found the training to be repetitive, it would be really good to know which questions weren't relevant to the course as this shouldn't be the case. If you would be happy to contact us directly at support@highspeedtraining.co.uk we will be happy to look into this further. Unfortunately to ensure that learners work through the whole course we have to ensure that the voice over finishes before the page can be moved on. We really value the opinions of our customers so I've passed your comments onto the appropriate team to see if there is something we can do for future users. Thank you again and we wish you all the best in the future.

Posted 5 years ago

“Course speed should be more adjustable - there should be an option faster than the current "fast" option. Different people can absorb information at different speeds, so it makes sense to be able to have further adjustment on that specific feature to accommodate this. Thanks, Jon”

Helpful Report

Posted 5 years ago

Hello Jon, Thank you for your review and feedback, we appreciate it a lot. We really value the opinions of our customers so I've passed your comments onto the appropriate team to see if there is something we can do for future users. Thank you again and we wish you all the best in the future.

Posted 5 years ago

“Training was pretty basic, covered material I already knew from the mandatory learning at work. Had expected a bit more in-depth coverage of the subject, although this is probably reflected in the price.”

Helpful Report

Posted 5 years ago

Hello Jane, thank you for your review and feedback, we really appreciate your comments! I'm sorry to hear that you found the course to be basic. We design our courses to be engaging and thorough, but we are always looking to improve our training! I have therefore passed on your feedback onto the relevant teams ready for the next version of the course. Thanks again, Nicola (Customer Support, High Speed Training)

Posted 5 years ago

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Helpful Report

Posted 5 years ago

Hello, thank you for your review and feedback, we really appreciate your comments! I’m so sorry to hear that you felt the course was not fun. We do try and keep the course as interesting and interactive as we can without leading away from the subject by including mini exercises along the way. I will certainly pass on your feedback to the relevant department to look into and see if it’s something that we can look into for future versions of the course. Thank you again! Ellie , (Customer Support, High Speed Training)

Posted 5 years ago

“I thought the course was very expensive for what you got.”

Helpful Report

Posted 5 years ago

Hello, thank you for your feedback. I'm sorry to hear you found the course expensive for what you got. Our courses are more expensive than others because you receive a hard copy certificate in the post, whereas most online training providers only provide a PDF copy and request you pay additional for a paper version of the certificate. Along with this, we have a dedicated learner support team available by email, phone and online chat along with someone also checking the company emails over weekends. In addition to the customer facing teams, all of our courses are also fully written in house by our own specialist content team. We also allow unlimited attempts on the end assessment without having to repay each time you sit the assessments or with an assessment cap, which again, many training providers will make you pay additional for. However please know we really value the opinions of our customers, so I've passed your comments onto the appropriate team to see if there is something we can do for future users. I hope this helps, if you would like to discuss this further, please don’t hesitate to contact us directly on either 0333 006 7000 or email support@highspeedtraining.co.uk Kind Regards, Ellie (Customer Support, High Speed Training).

Posted 5 years ago

“The first question on the assessment asks if the required markings on PPE should comply with BS EN 417 The requirement is for BS EN 471 not 417, (or so I have been instructed.) Avoiding this answer in the multiple choice question caused me to have it marked wrong.”

Helpful Report

Posted 5 years ago

Hello Vinny, Thank you for your feedback. I have passed on your comments to our content team for them to have a look into this for you. I have emailed you directly with their response. I hope this helps, if you would like to discuss this further, please don’t hesitate to contact us directly on either 0333 006 7000 or email support@highspeedtraining.co.uk Kind Regards, Nicola (Customer Support, High Speed Training).

Posted 5 years ago

High Speed Training is rated 4.7 based on 28,634 reviews