High Speed Training Reviews

Name: High Speed Training
Address: High Speed Training Limited, Riverside Business Park, Dansk Way, High Speed Training Limited, Riverside Business Park, Dansk Way, Ilkley
Rating: 4.74

4.7 Rating 28,571 Reviews

98 %

of reviewers recommend High Speed Training

4.7

Based on 28,571 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About High Speed Training:

We provide high-quality, certified training courses to help your business comply with legislation and ensure your employees are up-to-date with relevant training.

We have over 160 courses in a range of subject areas, including Food Hygiene, Health and Safety, Professional Skills, Health and Nutrition and Safeguarding People. Our range of courses is continually expanding so keep checking back for updates!

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Phone:

0333 006 7000

Email:

reviews@highspeedtraining.co.uk

Location:

High Speed Training Limited, Riverside Business Park, Dansk Way,
High Speed Training Limited, Riverside Business Park, Dansk Way
Ilkley
LS29 8JZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Long and drawn out process”

Helpful Report

Posted 7 years ago

Hello, Thank you for your review. I am sorry to hear you found the course too long. I do hope the knowledge gained will help you in the future and if you do need anything at all, please don't hesitate to contact me. All the best, Lizzy Newman (Customer Support, High Speed Training)

Posted 7 years ago

“to slow the course is taken every year so why make it so slow surely their should be an opsion to go straight to the questions if you want a cscs card is done every 5 years but you can just gio in do the test no problem when you start it asks if you want a test first”

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Posted 7 years ago

Hi Peter, Thank you for your review and your feedback, we really appreciate it! Our courses are not directly linked to CSCS, and they are not designed to go towards the CSCS card. I have sent across some more information regarding this via email, however if you would like to contact me over the phone just give us a call on 0333 006 7000, we’re here Mon-Fri 9am-5pm! Thanks again, Abby Eden (Customer Support, High Speed Training)

Posted 7 years ago

“Apart from a few instances, the content of the course was very vague and common sense. I do not believe I really learnt much of value from this course.”

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Posted 7 years ago

Good morning, Thank you for your review and feedback, we really appreciate your comments! I'm sorry to hear that you felt some of the course content was vague. We're always looking to improve our services so if you could please let us know further detail that would be really helpful for us, moving forward. If you'd like to contact us, you can call: 0333 006 7000 or e-mail: support@highspeedtraining.co.uk. Many thanks! Best wishes, Ashleigh Farigu (Customer Support, High Speed Training)

Posted 7 years ago

“Boring, Boring, Boring, oh did I mention it was BORING!!!!!!!!!!! The monotone dialog in the narrative does nothing to engage the student & it wasn't even in time with the visual text which would at least have been less distracting than having future text appear before the current text has been narrated.”

Helpful Report

Posted 8 years ago

Hello Paul, Thank you for your review and feedback. We aim to make our courses interactive and engaging for learners, so I’m sorry that you feel that way. I will definitely pass your comments to the appropriate team as we always welcome feedback. Best wishes, Ashleigh Farigu (Customer Support, High Speed Training)

Posted 8 years ago

“Too time consuming and doesn't make it easy to remember the content too well”

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Posted 8 years ago

“Learning materials were of low quality, with points often accompanied by photographs showing poor practice. Just one example, do cleaners in industrial premises really wear open-toed flip-flops? I've had to undertake this training as a box-ticking exercise. I regard the certificate as meaningless.”

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Posted 8 years ago

“The course was too long and lacked interaction apart from the final quiz at the end”

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Posted 8 years ago

“It is like "death by powerpoint" There are no practical examples of Risk Assesments or practicle example of implementation of the advice. Also the information is slightly out of date. CHIP regulation was withdrawn on 1st June 2015 and replaced with the European CLP Regulation. Also with regards to equipment and tool safety there is no mention of the Physical Agents Directive 2013/35/EU of electromagnetic fields that became effective on 1st July 2016. Finally I cannot download the slides. Cut and paste is too tedious. However I have the certification document that I need it.”

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Posted 8 years ago

“I felt it was far too long winded and I never received my certificate”

Helpful Report

Posted 8 years ago

Hi Marie, Thank you for taking the time to leave us feedback. I am sorry to hear that you did not receive your certificate. If you could please contact our Support Team by e-mail or phone on support@highspeedtraining.co.uk / 0333 006 7000 we can arrange for another certificate to be sent out to you right away.We're here Monday to Friday, 9am - 5pm. Many thanks! Adam (Customer Support, High Speed Training)

Posted 8 years ago

“still to receive my certificate two weeks after completing the course”

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Posted 8 years ago

“can still pass the course when you don't really know the answers.”

Helpful Report

Posted 8 years ago

Hi David, Thank you for your review. We appreciate you taking the time to leave feedback. It would be great to hear in further detail how we could improve our training. If you have the chance please contact our Support Team support@highspeedtraining.co.uk / 0333 006 7000 and we can try and improve our service for future users. We're here Monday to Friday, 9am - 5pm. Kind regards, Adam (Customer Support, High Speed Training)

Posted 8 years ago

“The course was boring and I found it extremely hard to listen and say focused”

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Posted 8 years ago

Hello, Thank you for your review and feedback, we appreciate it a lot. We really value the opinions of our customers so I've passed your comments onto the appropriate team to see if there is something we can do for future users. Thanks again. Best regards, Adam (Customer Support, High Speed Training)

Posted 8 years ago

“in one of the questions; if a piece of equipment broke down then the job would change so you would then need to re evaluate the risk assessment, surely”

Helpful Report

Posted 8 years ago

Hi Neil, thank you for your review and feedback, we appreciate it a lot. We really value the opinions of our customers so I've passed your comments onto the appropriate team to see if there is something we can do for future users. If you'd like to contact us, you can call: 0333 006 7000 or e-mail: support@highspeedtraining.co.uk with your suggestions. All the best, Olivia (Customer Support - High Speed Training)

Posted 8 years ago

“Please allow an option to have all the text on screen at the same time instead of gradually popping up. Also, you may want to proof read some of your text as at times the grammar was confusing.”

Helpful Report

Posted 9 years ago

Hi Thomas. Thank you for your review and your feedback, we really appreciate all forms of feedback! We really value the opinions of our customers so I've passed your comments onto the appropriate team to see if there is something we can do, or look into further for future users. If you would like to discuss this further with us, please feel free to contact the Support Team, We're here Monday through Friday, 9am - 5pm. You can reach us on 0333 006 7000 or e-mail: support@highspeedtraining.co.uk. Kind regards, Olivia (Customer Support, High Speed Training)

Posted 9 years ago

“It's was so much and al lot of information was teached several times. If you had a good answer then a sign in red occured. I expected a green sign for this is more logic.”

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Posted 9 years ago

Hi Sterre, Thank you for your review. When you were stuck on the exercises did you contact our Support Team? We're available Monday through Friday, 9am - 5pm for help and support. All of our exercises have pre-set answers that the system will expect to be entered when users work through the training. When people struggle with these answers, our team are here to help. In the future, if you'd like to contact us, you can call: 0333 006 7000 or e-mail: support@highspeedtraining.co.uk I hope that helps! Kind regards, Phoebe (Customer Support, High Speed Training)

Posted 9 years ago

“The slides were delaying the reading process. In my opinion it's easier to have them written down already in a way that we can press "next" as soon as we're done reading and not be forced to take a longer time to finish. Thank you.”

Helpful Report

Posted 9 years ago

Good morning Dima, Thank you for your review and your feedback, we really appreciate it! We'd love to hear your thoughts on your training experience to see if we can get make changes to benefit future users. If you could please contact our Support Team, that would be really helpful: support@highspeedtraining.co.uk / 0333 006 7000. We're here Monday through Friday, 9am - 5pm. Best wishes, Cay (Customer Support, High Speed Training)

Posted 9 years ago

“it's S L O W to get through the pages. We do this for a living, we already know it, we don't need the ladybird book of how not to take a bribe/sell data/be corrupt. just put the words on the screen and give us a next button so that we can get on with our day!”

Helpful Report

Posted 9 years ago

Hi Richard, Thank you for your review. We really appreciate all forms of feedback, so I've passed your comment onto the appropriate team to see if there's something that we can change for later versions of the course; for example, a way to speed up the text pages. Thanks again, Phoebe (Customer Support, High Speed Training)

Posted 9 years ago

“While I appreciated the simplicity and automation of the training, the content tells the candidate that member states of the EEC were included in the desitinations to which information could be sent. One of the later questions in the 20-question quiz asked 'to which country could such data be shared' out of the following : Switzerland Pakistan China Russia The quiz gave the correct answer as 'Switzerland' but, to my understanding, this state is not and has never been a member of the now-defunct EEC nor the current EU. If we were supposed to follow the link within the training to check the Adequate Protection status of Switzerland [https://ico.org.uk/for-organisations/guide-to-data-protection/principle-8-international/] it is not actually listed among the EEA. We would then have to check the European Commission on Data Protection list for up-to-date information [http://ec.europa.eu/justice/data-protection/international-transfers/adequacy/index_en.htm]. This _does_ show Switzerland but I sense this was not supposed to be checked by the testee. I find it concerning that I may have been trained on a legal matter where the information (terms such as the EEC) is out of date and so incorrect.”

Helpful Report

Posted 9 years ago

Hi Jonathan, Thank you for taking the time to leave us a review. I passed your comments into the appropriate team and they have responded saying that the course has been updated to state "France" instead of "Switzerland" and they have also updated the quiz question to avoid further confusion. The Government's website states ‘The EU operates an internal (or single) market which allows free movement of goods, capital, services and people between member states' - you are correct that Switzerland isn't in the EU however it is part of the single market, which means that the transfer of data to / from is acceptable. I hope that helps but if you'd like any other information, please feel free to contact me directly on 0333 006 7000 or support@highspeedtraining.co.uk. We're here Monday through Friday, 9am - 5pm. Many thanks! Kind regards, Phoebe (Customer Support, High Speed Training)

Posted 9 years ago

“Course not interactive enough.”

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Posted 9 years ago

“Exam isn't very good, very basic questions. Anyone can pass. And only valid for 1 year.”

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Posted 9 years ago

Hi Stewart, Thank you for your review and your feedback, we really appreciate it. To reach the assessment, you have to go through all of the reading material first; so everyone should be able to pass when they reach the end of the training. The recommended renewal date of the course is 12 months, however it is down to each individual company's risk assessment to decide when and how the training should be refreshed. We'd love to hear your thoughts on how the assessment can be improved. If you could please contact our Support Team, that would be really helpful: support@highspeedtraining.co.uk / 0333 006 7000. We're here Monday through Friday, 9am - 5pm. Best wishes, Phoebe (Customer Support, High Speed Training)

Posted 9 years ago

High Speed Training is rated 4.7 based on 28,571 reviews