High Speed Training Reviews

Name: High Speed Training
Address: High Speed Training Limited, Riverside Business Park, Dansk Way, High Speed Training Limited, Riverside Business Park, Dansk Way, Ilkley
Rating: 4.74

4.7 Rating 28,571 Reviews

98 %

of reviewers recommend High Speed Training

4.7

Based on 28,571 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About High Speed Training:

We provide high-quality, certified training courses to help your business comply with legislation and ensure your employees are up-to-date with relevant training.

We have over 160 courses in a range of subject areas, including Food Hygiene, Health and Safety, Professional Skills, Health and Nutrition and Safeguarding People. Our range of courses is continually expanding so keep checking back for updates!

Visit Website

Phone:

0333 006 7000

Email:

reviews@highspeedtraining.co.uk

Location:

High Speed Training Limited, Riverside Business Park, Dansk Way,
High Speed Training Limited, Riverside Business Park, Dansk Way
Ilkley
LS29 8JZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The content was good but presented in an incredibly repetitive way. There were several mistakes throughout the course. The person reading didn't read in a natural way, especially when it came to abbreviations and acronyms.”

Helpful Report

Posted 9 years ago

Hi Chris, Thank you for your review and your feedback. I'm sorry to hear that you found issues with the course but we're really keen to hear more of your thoughts on the subject so I've e-mailed you separately, requesting more information. Any further details that you can provide would be really helpful for us and future users. Kind regards, Phoebe (Customer Support, High Speed Training)

Posted 9 years ago

“I answered every question correct, you gave me one wrong answer, I do not accept this at all. Furious”

Helpful Report

Posted 9 years ago

Hi Shaen, Thank you for your review. I can confirm that the Asbestos Awareness (Category A) course and assessment has been accredited by CPD, RoSPA and IATP, however if you can contact us with the exact question that you found an issue with I can pass it on to be looked into again further. If you could please contact our Support Team, that would be really helpful: support@highspeedtraining.co.uk / 0333 006 7000. We're here Monday through Friday, 9am - 5pm. Kind regards, Phoebe (Customer Support, High Speed Training)

Posted 9 years ago

“I didn't think this was very useful at all. The approach seemed to be from a white male point of view. Silly examples of stereotyping "All vegetarians are environmentalists" - whats that supposed to mean ? Waste of time and money.”

Helpful Report

Posted 9 years ago

Hi Kate, Thank you for your review and feedback. We really value the opinions of our customers so I passed your comments onto the appropriate team and they have informed me that it appears there may be some confusion about the information on the slide that you're referring to. The course does state that phrase however, in context, it refers to what people may think of stereotyped groups - it was not stating that the stereotypes are fact. The slide says the following: "Often, a whole group will be characterised by the actions or traits of just one or two individuals. Examples include: Assuming that someone is of a lower social class because of their accent. / Assuming that everyone in Britain with black skin is an immigrant. / Saying that all supporters of a certain political party have the same personality traits. / Saying that all vegetarians are environmentalists." My apologies about the misunderstanding and hopefully this cleared things up for you. Thanks again, Phoebe (Customer Support, High Speed Training)

Posted 9 years ago

“I had completed sections 1-4 and then had to stop and continue the following day. When I logged in again nothing from sections 2-4 had been saved so I effectively had to start again, which added an additional, unnecessary 45 minutes to the course.”

Helpful Report

Posted 9 years ago

Good Morning Victoria, Thank you for your review. I am very sorry to hear that you experienced an issue whilst working through the training and I can fully appreciate the frustration this would have caused. We are keen to ensure that everyone has a positive learning experience with us and we have a dedicated support team on hand to help with any queries throughout the training process. The team can be reached via e-mail: support@highspeedtraining.co.uk or phone: 0333 006 7000 and they are available Monday through Friday, 9am - 5pm. The problem you experienced sounds as though it was related to the Internet browser or potentially anti-virus or firewall settings which could have resulted in the data being blocked. Our support team are available to help with any browser issues and aim to resolve the problem right away to ensure that the course can be re-accessed and completed without delay. I can see that you have since completed the full course however if you have any queries or if you would like to discuss this further, please feel free to contact us. Many thanks again. Amy (Customer Support - High Speed Training)

Posted 9 years ago

“Having to wait for each piece of text to load and then being locked out of proceeding is quite annoying.”

Helpful Report

Posted 9 years ago

Hi Zachary, Thank you for your review and feedback, we appreciate it a lot. We really value the opinions of our customers so I've passed your comments onto the appropriate team. We are currently working on a new version of the course, which combats this issue, so hopefully that will help! Thank you again and we wish you all the best in the future. Kind regards, Phoebe (Customer Support, High Speed Training)

Posted 9 years ago

“The slides presented themselves much slower than I could read them so I was sat waiting for the text to arrive. It made the training much slower to do and made me engage less with the material.”

Helpful Report

Posted 9 years ago

Hi Ryan, Thank you very much for your review. I'm sorry to hear that you found the course less engaging, because you couldn't work though it at your own pace. Currently, the courses run through the material at the pace of the average reader, however I can understand that if you're a speed reader that this may appear to be rather slow. We take all of our customer's feedback on board and I will ensure that your comments are passed onto the correct team as we're always looking to adapt and improve our courses to fit our customers' needs. Thanks again, Phoebe, Customer Support (High Speed Training)

Posted 9 years ago

“Ref. Callum Finch, Communication Skills Good evening. This is the third course that Callum has undertaken with you and despite initial feedback to you regarding delivery of the first two certificates, which I am grateful that you did rectify, the certificate for this course was still sent out in an unsatisfactory condition. The envelope is not sufficient to package what should be a presentable certificate. It arrived in a worse condition than the previous two certificates and is not acceptable. I had hoped that your training packages would provide good initial knowledge transfer for the young members that I am coaching, however following this, I shall be reconsidering using your organisation for this training and development. Please provide a replacement certificate suitably packaged and protected. Many Thanks Mr. S Wilkinson”

Helpful Report

Posted 9 years ago

Hi Stuart, After our discussion this morning I hope that we were able to resolve the issue and I can confirm that Callum's replacement certificate is on its way to you. As discussed, sometimes things aren't in our control but we're always looking to improve our services so I've passed all of your feedback and information onto the team to look into further. Thank you again and all the best. Kind regards, Phoebe (Customer Support, High Speed Training)

Posted 9 years ago

“Inflexible programme, no way of speeding up to match individual learning patterns. Next time I'll go straight to the final test and save myself a lot of time.”

Helpful Report

Posted 10 years ago

Hi Patrick, Thank you for taking the time to review our course. We appreciate all forms of feedback so that we can improve our courses for future users. So, I've passed your comments on the speed of the course on to the appropriate team! Thank you again and all the best in the future, Phoebe (Customer Support, High Speed Training)

Posted 10 years ago

“The learning parts are very time consuming and you should be able to read at your own pace rather than waiting ages for the next lot of information to appear on the screen.”

Helpful Report

Posted 10 years ago

Hi Amy, Thank you very much for your review. I'm sorry to hear that you found the course to be time consuming because you couldn't work though it at your own pace. Currently, the courses run through the material at the pace of the average reader, however I can understand that if you're a speed reader that this may appear to be rather slow. We take all of our customer's feedback on board and I will ensure that your comments are passed onto the correct team as we're always looking to adapt and improve our courses to fit our customers' needs. Thanks again, Phoebe, Customer Support (High Speed Training)

Posted 10 years ago

High Speed Training is rated 4.7 based on 28,571 reviews