High Speed Training Reviews

Name: High Speed Training
Address: High Speed Training Limited, Riverside Business Park, Dansk Way, High Speed Training Limited, Riverside Business Park, Dansk Way, Ilkley
Rating: 4.74

4.7 Rating 28,571 Reviews

98 %

of reviewers recommend High Speed Training

4.7

Based on 28,571 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About High Speed Training:

We provide high-quality, certified training courses to help your business comply with legislation and ensure your employees are up-to-date with relevant training.

We have over 160 courses in a range of subject areas, including Food Hygiene, Health and Safety, Professional Skills, Health and Nutrition and Safeguarding People. Our range of courses is continually expanding so keep checking back for updates!

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Phone:

0333 006 7000

Email:

reviews@highspeedtraining.co.uk

Location:

High Speed Training Limited, Riverside Business Park, Dansk Way,
High Speed Training Limited, Riverside Business Park, Dansk Way
Ilkley
LS29 8JZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The information given and general course content is very good. However, almost every picture shows no PPE, no handles fitted and basically how you SHOULD NOT use grinding equipment”

Helpful Report

Posted 5 years ago

Hello Richard, Thank you for your review and feedback, we appreciate it a lot. I am pleased that you found the course content was good. I am really sorry that you have noticed that the pictures throughout the course show no PPE and aren't suitable for the training. We really value the opinions of our customers so I've passed your comments onto the appropriate team to see if there is something we can do about this. I hope that the knowledge you gained will help you in the future and if you need anything else, please don't hesitate to contact us directly. Many thanks! Nicola (Customer Support, High Speed Training)

Posted 5 years ago

“grammar is inconsistent, so in places it is wrong. it is far from high speed. the training is for safeguarding in general, not to become a barrister in this area. Your assessment contains questions which for all intents and purposes (bar yours), have more than one answer, yet you consider only one is correct. above all, you confuse a crucial term regarding safeguarding.”

Helpful Report

Posted 5 years ago

Hello Graham, thank you for taking the time to leave a review, we really appreciate your feedback. We are always look to improve our courses, and they are regularly updated, so I have passed on your feedback to the relevant teams. I am sorry that you didn't have a good experience, but your feedback is highly valued, and we will see what we can do for future users. Kind regards, Lizzy (Customer Support, High Speed Training)

Posted 5 years ago

“It was much too slow, I would like to do the training at my own pace. As a fast reader I was having to wait all the time for it to allow me to get the next stage”

Helpful Report

Posted 5 years ago

Hi James, thank you for your review! We really appreciate you taking the time to leave some feedback. You can change the speed of the course to make it slower or quicker, just click the 'cog' symbol in the bottom corner while you are in your course and you can change the speed. We appreciate that people learn at a different paces, so I have passed your comments onto the appropriate teams to see if there is something we can do for future users. Thank you again for your review, Lizzy (Customer Support, High Speed Training)

Posted 5 years ago

“The course was interesting but you could not help to loose interest as it took so long to show things that could have been just as easily delivered in less words/ shorter sentances, and at the end just 20 questions. It was the most long winded course I've ever taken”

Helpful Report

Posted 5 years ago

“several questions ambiguous. working on a ship will not involve confined spaces ??? disagree with that disturbing sludge will not possibly decrease oxygen levels ??? disagree with that”

Helpful Report

Posted 6 years ago

Hi Roger, thank you for your review and feedback! I have looked at the course and it does state that ship holds are a confined space. It does discuss later on The Confined Spaces Regulations 1997 which does not cover activities on board a ship or below ground in a mine (if this is what you were referring to by "disturbing sludge" and "oxygen levels") because each of these is covered by their own specific legislation. So it's that specific regulation that doesn't cover ships or sludge, but both ships and mines are confined spaces! I hope this makes sense but if you do want to review it you can log back into your course and review this information on Module 1 slide 7 and Module 1 slide 12. Kindest Regards, Kaz (Customer Support, High Speed Training)

Posted 6 years ago

“Classic tedious reading of exactly the text on the screen, accompanied by awful stock images. Exactly the sort of training that everyone hates having to do.”

Helpful Report

Posted 6 years ago

Hello, thank you for taking the time to leave us feedback. I am sorry to hear that you didn't enjoy the training that's not what we like to hear. I will pass your feedback onto the relevant teams as we are always looking to improve our training. We understand that the combination of text and voiceover can be too much for some people however it very much depends on the invidivudal, there is however the option to turn off the voiceover. I hope you did learn something from the course, and if you need anything at all, please don't hesitate to get in touch. Kind regards, Nicola (Customer Support, High Speed Training)

Posted 6 years ago

“They did not sent my certificate to me and everytime I call they say they will but they never did very very poor service”

Helpful Report

Posted 6 years ago

Hello, Thank you for taking the time to leave us a review. We post all certificates out the next working day via first class post, however I am so sorry to hear that yours hasn't arrived. I will contact you directly to get this resolved for you and I will also be able to email you a PDF copy of your certificate in the meantime. I will be in touch however if you need anything else, please don't hesitate to contact us directly. Kind regards, Nicola (Customer Support, High Speed Training)

Posted 6 years ago

“Generally I was happy with the training. However, during my exam your system told me that I had selected the wrong answer, while simultaneously showing that I had chosen the correct answer. This blip did not affect my successful completion of the assessment, but was both perplexing and disappointing as I am sure you can understand. I felt you should be made aware of this fault for obvious reasons. Yours Sincerely Adam Williamson”

Helpful Report

Posted 6 years ago

Hi Adam, thank you for your review and feedback! I’m so sorry that you had that experience with the assessment. I will certainly pass this forward so that the relevant department can look into this and fix it. If you are able to recall which question it was that had the blip, this would be very helpful for us moving forward. If you could please contact our Support Team, that would be really helpful: support@highspeedtraining.co.uk / 0333 006 7000. We're here Monday through Friday, 9am - 5pm. Kindest Regards, Kaz (Customer Support, High Speed Training)

Posted 6 years ago

“I am not so much used to computer and I found the web site instructions were not adequate. For example I did not see how to log out and thus when I tried to log in second time I had to comtact suppprt.”

Helpful Report

Posted 6 years ago

Hello Shanaz, Thank you for your review. I am very sorry to hear you had trouble getting logged into your training course. We email your login details to you as soon as you order a course with us and the login details also pop up on screen just in case you do order from us again I do hope you enjoyed the course content when you managed to get logged in. If you need anything else, please don't hesitate to contact us directly. Kind regards, Nicola (Customer Support, High Speed Training)

Posted 6 years ago

“I found the course very useful but I was unable to complete food storage module as it woukd not let me progress past the exercise where you sort the best before dates in the correct order even though I definitely dine this exercise correct. I've completed all the other modules but I am unable to take the assessment at the end of the course as I haven't finished the food storage module due to this.”

Helpful Report

Posted 6 years ago

Hello, Thank you for taking the time to leave us a review. I am very sorry to hear that you experienced an issue with your training course and I can fully appreciate the frustration this would have caused. We want to ensure that everyone has a positive learning experience with us! The problem you experienced sounds as though it was related to the Internet browser or potentially anti-virus or firewall settings which could have resulted in the data being blocked. Our support team are available to help with any browser issues and aim to resolve the problem right away to ensure that the course can be re-accessed and completed without delay. Should you need anything in the future, please don't hesitate to contact us directly. All the best, Nicola (Customer Support, High Speed Training)

Posted 6 years ago

“Good good”

Helpful Report

Posted 6 years ago

“It is an essential pre-bed time course for those having difficulty in sleeping. Perhaps using a different presenter might help.”

Helpful Report

Posted 6 years ago

Hello, thank you for your review and feedback. I will pass on your comments to the relevant team to see if there is anything we can do for future courses. If you would like to discuss this further, please don't hesitate to contact us directly, our email address is support@highspeedtraining.co.uk and our phone number is 0333 006 7000 we are in the office, Monday through Friday, 9am- 5pm. Kind Regards, Natasha (Customer Support, High Speed Training).

Posted 6 years ago

“Poor and incorrect use of words”

Helpful Report

Posted 6 years ago

Hello, thank you for your feedback! I’m sorry to hear you didn’t enjoy your course, I will pass your comments on to the relevant team to see if there is anything we can improve on for our future courses. If you need anything else, please don’t hesitate to contact us directly! Kind Regards, Natasha (Customer Support, High Speed Training).

Posted 6 years ago

“There is some very good information but it's far too wordy. Why not use bullet points rather than long winded explanation. Many of these online courses are the same. They treat us like idiots and go on and on. It's rather ironic that a course on health and safety should actually increase our daily stress. Without wishing to appear rude, I don't feel any safer having done the course. Much of it is common sense and as I said at the beginning could be presented much more simply. I apologise for being so negative (I'm sure it has been very well received elsewhere) but I've been extremely busy recently and have been hassled to take this course when I didn't I really need to. That's not your fault so sorry for that - but I do think my comment about bullet points is valid. Thank you for reading this far.”

Helpful Report

Posted 6 years ago

Hello, thank you for your review. I am sorry to hear the course didn't work well for you, I understand how frustrating it can be when you are busy! The Level 1 course that you have completed is written at a awareness level and is designed to teach the basics of Health and Safety, but I will definitely pass on your feedback to the relevant teams regarding the bullet points. We are always changing and updating our training to improve our customers learning experience, so I will definitely mention this! Thank you again, Lizzy (Customer Support, High Speed Training)

Posted 6 years ago

“Hi The course has a good content unfortunately none of the videos would work and the voice over when reading through the course ended abruptly not voicing the last words of what was written, because of his I would have to mark down the course due to the above”

Helpful Report

Posted 6 years ago

Hello Sean, Thank you for your review! I am sorry to hear that there were problems with the sound and the videos within your course. Everything should have been working okay, so I will definitely look into this for you. Thank you for bringing this to my attention, and if you do want to review any of the training material and you have the same issue, please give me a call on 0333 006 7000. Best regards, Lizzy (Customer Support, High Speed Training).

Posted 6 years ago

“Although convenient and easy to use there were far too many modules and far too long!”

Helpful Report

Posted 6 years ago

Hello Kelly, thank you for your review and feedback. I’m sorry to hear you found the course was too long with too many modules to work through. The Level 2 Food Hygiene and Safety for Catering course is quite an in depth course and covers a lot of necessary topics in order to ensure that the learner has met the UK and EU legal requirements. The course can be spread out over several sessions, and doesn’t have to be completed in one go which may help in terms of the length of the course! If you would like to discuss this further, please don’t hesitate to contact us on 0333 006 7000 or support@highspeedtraining.co.uk Kind Regards, Natasha (Customer Support, High Speed Training).

Posted 6 years ago

“The Course material itself is very, very good. My Daughter who has Downs Syndrome used it to get her certificate (it took two goes but hey, ho she has Downs) The front door of being able to buy products and assign them to students I find to be totally non-intuitive and highly unsatisfactory. I have just asked for a refund of my latest payment and, whilst I think that the Course material itself is extremely good, I'm now going to look for a different provider. It really is a shame that they make the front end so complicated. I've just been asked two further questions ; i) How easy was it to get your refund? and ii) How many days did the refund take? - Those questions I can't answer yet - but I'm concerned that they need to be asked anyway - it is obviously a common query.”

Helpful Report

Posted 6 years ago

Hello Alf, Thank you for your review and feedback, we really appreciate your comments! I'm sorry to hear that you found the process unsatisfactory. I have sent you a private email so we can get this sorted for you as soon as possible! Kind Regards, Nikki (Customer Support, High Speed Training)

Posted 6 years ago

“It was a ridiculously long process with many parts just common knowledge. It should be split into first time practice and a shorter process for those with previous knowledge.”

Helpful Report

Posted 6 years ago

Hello, Thank you for your review and your feedback, we really appreciate it! We are sorry to hear you didn't enjoy the course and found it to be too long. If you would like to let us know which course it was you completed, and if you had any other feedback at all, please contact our Support Team, as it would be really helpful: support@highspeedtraining.co.uk / 0333 006 7000. We're here Monday through Friday, 9am - 5pm. All the best, Sarah (Customer Support, High Speed Training)

Posted 6 years ago

“This course focused too much on younger children and was not very useful to me as a secondary teachers so I felt the information about the course being suitable for 'anyone' working with children was misleading . The presentation of the information was very repetitive and boring. The assessment was not very challenging and I think I could have completed it successfully without having worked through any of the units leading up to it.”

Helpful Report

Posted 6 years ago

Hello, thank you for your review. I am sorry to hear you didn't find the course useful too you. We are currently working on a new version of this course which has been created together with our education specialist to refresh it and update the information. It also does include content about older children/teenagers. I will email you now directly with more information on this. If you do have any further feedback, please don't hesitate to contact me at support@highspeedtraining,co.uk or call 0333 006 7000. Kind regards, Lizzy (Customer Support, High Speed Training)

Posted 6 years ago

“Some of the questions and answers are just ridiculous. Example What ill-health effect can be caused by exposure to hazardous substances? A=Asthma but you also have Chronic Migraines on there which is what I get when around them for a long time.”

Helpful Report

Posted 6 years ago

Hi Calem, thank you for your review, all feedback is appreciated. I forwarded your feedback to our Content Team, and they have decided to remove that question from the assessment, as you can experience all kinds of symptoms from exposure to hazardous substances including headaches/migraines. Over the next year we are really focusing on improving our assessments, so thank you for sharing your feedback so we can improve the experience for our learners. Kind regards, Lizzy (Customer Support, High Speed Training)

Posted 6 years ago

High Speed Training is rated 4.7 based on 28,571 reviews