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High Speed Training Reviews

4.7 Rating 27,933 Reviews

98 %

of reviewers recommend High Speed Training

Company Reviews

Product Reviews

4.7

Based on 27,933 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About High Speed Training:

We provide high-quality, certified training courses to help your business comply with legislation and ensure your employees are up-to-date with relevant training.

We have over 160 courses in a range of subject areas, including Food Hygiene, Health and Safety, Professional Skills, Health and Nutrition and Safeguarding People. Our range of courses is continually expanding so keep checking back for updates!

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Phone:

0333 006 7000

Email:

reviews@highspeedtraining.co.uk

Location:

High Speed Training Limited, Riverside Business Park, Dansk Way,
High Speed Training Limited, Riverside Business Park, Dansk Way
Ilkley
LS29 8JZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They did not sent my certificate to me and everytime I call they say they will but they never did very very poor service”

Posted 4 years ago

Hello, Thank you for taking the time to leave us a review. We post all certificates out the next working day via first class post, however I am so sorry to hear that yours hasn't arrived. I will contact you directly to get this resolved for you and I will also be able to email you a PDF copy of your certificate in the meantime. I will be in touch however if you need anything else, please don't hesitate to contact us directly. Kind regards, Nicola (Customer Support, High Speed Training)

Posted 4 years ago

“Generally I was happy with the training. However, during my exam your system told me that I had selected the wrong answer, while simultaneously showing that I had chosen the correct answer. This blip did not affect my successful completion of the assessment, but was both perplexing and disappointing as I am sure you can understand. I felt you should be made aware of this fault for obvious reasons. Yours Sincerely Adam Williamson”

Posted 5 years ago

Hi Adam, thank you for your review and feedback! I’m so sorry that you had that experience with the assessment. I will certainly pass this forward so that the relevant department can look into this and fix it. If you are able to recall which question it was that had the blip, this would be very helpful for us moving forward. If you could please contact our Support Team, that would be really helpful: support@highspeedtraining.co.uk / 0333 006 7000. We're here Monday through Friday, 9am - 5pm. Kindest Regards, Kaz (Customer Support, High Speed Training)

Posted 5 years ago

“I am not so much used to computer and I found the web site instructions were not adequate. For example I did not see how to log out and thus when I tried to log in second time I had to comtact suppprt.”

Posted 5 years ago

Hello Shanaz, Thank you for your review. I am very sorry to hear you had trouble getting logged into your training course. We email your login details to you as soon as you order a course with us and the login details also pop up on screen just in case you do order from us again I do hope you enjoyed the course content when you managed to get logged in. If you need anything else, please don't hesitate to contact us directly. Kind regards, Nicola (Customer Support, High Speed Training)

Posted 5 years ago

“I found the course very useful but I was unable to complete food storage module as it woukd not let me progress past the exercise where you sort the best before dates in the correct order even though I definitely dine this exercise correct. I've completed all the other modules but I am unable to take the assessment at the end of the course as I haven't finished the food storage module due to this.”

Posted 5 years ago

Hello, Thank you for taking the time to leave us a review. I am very sorry to hear that you experienced an issue with your training course and I can fully appreciate the frustration this would have caused. We want to ensure that everyone has a positive learning experience with us! The problem you experienced sounds as though it was related to the Internet browser or potentially anti-virus or firewall settings which could have resulted in the data being blocked. Our support team are available to help with any browser issues and aim to resolve the problem right away to ensure that the course can be re-accessed and completed without delay. Should you need anything in the future, please don't hesitate to contact us directly. All the best, Nicola (Customer Support, High Speed Training)

Posted 5 years ago

“Good good”

Posted 5 years ago

“It is an essential pre-bed time course for those having difficulty in sleeping. Perhaps using a different presenter might help.”

Posted 5 years ago

Hello, thank you for your review and feedback. I will pass on your comments to the relevant team to see if there is anything we can do for future courses. If you would like to discuss this further, please don't hesitate to contact us directly, our email address is support@highspeedtraining.co.uk and our phone number is 0333 006 7000 we are in the office, Monday through Friday, 9am- 5pm. Kind Regards, Natasha (Customer Support, High Speed Training).

Posted 5 years ago

“Poor and incorrect use of words”

Posted 5 years ago

Hello, thank you for your feedback! I’m sorry to hear you didn’t enjoy your course, I will pass your comments on to the relevant team to see if there is anything we can improve on for our future courses. If you need anything else, please don’t hesitate to contact us directly! Kind Regards, Natasha (Customer Support, High Speed Training).

Posted 5 years ago

“There is some very good information but it's far too wordy. Why not use bullet points rather than long winded explanation. Many of these online courses are the same. They treat us like idiots and go on and on. It's rather ironic that a course on health and safety should actually increase our daily stress. Without wishing to appear rude, I don't feel any safer having done the course. Much of it is common sense and as I said at the beginning could be presented much more simply. I apologise for being so negative (I'm sure it has been very well received elsewhere) but I've been extremely busy recently and have been hassled to take this course when I didn't I really need to. That's not your fault so sorry for that - but I do think my comment about bullet points is valid. Thank you for reading this far.”

Posted 5 years ago

Hello, thank you for your review. I am sorry to hear the course didn't work well for you, I understand how frustrating it can be when you are busy! The Level 1 course that you have completed is written at a awareness level and is designed to teach the basics of Health and Safety, but I will definitely pass on your feedback to the relevant teams regarding the bullet points. We are always changing and updating our training to improve our customers learning experience, so I will definitely mention this! Thank you again, Lizzy (Customer Support, High Speed Training)

Posted 5 years ago

“Hi The course has a good content unfortunately none of the videos would work and the voice over when reading through the course ended abruptly not voicing the last words of what was written, because of his I would have to mark down the course due to the above”

Posted 5 years ago

Hello Sean, Thank you for your review! I am sorry to hear that there were problems with the sound and the videos within your course. Everything should have been working okay, so I will definitely look into this for you. Thank you for bringing this to my attention, and if you do want to review any of the training material and you have the same issue, please give me a call on 0333 006 7000. Best regards, Lizzy (Customer Support, High Speed Training).

Posted 5 years ago

“Although convenient and easy to use there were far too many modules and far too long!”

Posted 5 years ago

Hello Kelly, thank you for your review and feedback. I’m sorry to hear you found the course was too long with too many modules to work through. The Level 2 Food Hygiene and Safety for Catering course is quite an in depth course and covers a lot of necessary topics in order to ensure that the learner has met the UK and EU legal requirements. The course can be spread out over several sessions, and doesn’t have to be completed in one go which may help in terms of the length of the course! If you would like to discuss this further, please don’t hesitate to contact us on 0333 006 7000 or support@highspeedtraining.co.uk Kind Regards, Natasha (Customer Support, High Speed Training).

Posted 5 years ago

“The Course material itself is very, very good. My Daughter who has Downs Syndrome used it to get her certificate (it took two goes but hey, ho she has Downs) The front door of being able to buy products and assign them to students I find to be totally non-intuitive and highly unsatisfactory. I have just asked for a refund of my latest payment and, whilst I think that the Course material itself is extremely good, I'm now going to look for a different provider. It really is a shame that they make the front end so complicated. I've just been asked two further questions ; i) How easy was it to get your refund? and ii) How many days did the refund take? - Those questions I can't answer yet - but I'm concerned that they need to be asked anyway - it is obviously a common query.”

Posted 5 years ago

Hello Alf, Thank you for your review and feedback, we really appreciate your comments! I'm sorry to hear that you found the process unsatisfactory. I have sent you a private email so we can get this sorted for you as soon as possible! Kind Regards, Nikki (Customer Support, High Speed Training)

Posted 5 years ago

“It was a ridiculously long process with many parts just common knowledge. It should be split into first time practice and a shorter process for those with previous knowledge.”

Posted 5 years ago

Hello, Thank you for your review and your feedback, we really appreciate it! We are sorry to hear you didn't enjoy the course and found it to be too long. If you would like to let us know which course it was you completed, and if you had any other feedback at all, please contact our Support Team, as it would be really helpful: support@highspeedtraining.co.uk / 0333 006 7000. We're here Monday through Friday, 9am - 5pm. All the best, Sarah (Customer Support, High Speed Training)

Posted 5 years ago

“This course focused too much on younger children and was not very useful to me as a secondary teachers so I felt the information about the course being suitable for 'anyone' working with children was misleading . The presentation of the information was very repetitive and boring. The assessment was not very challenging and I think I could have completed it successfully without having worked through any of the units leading up to it.”

Posted 5 years ago

Hello, thank you for your review. I am sorry to hear you didn't find the course useful too you. We are currently working on a new version of this course which has been created together with our education specialist to refresh it and update the information. It also does include content about older children/teenagers. I will email you now directly with more information on this. If you do have any further feedback, please don't hesitate to contact me at support@highspeedtraining,co.uk or call 0333 006 7000. Kind regards, Lizzy (Customer Support, High Speed Training)

Posted 5 years ago

“Some of the questions and answers are just ridiculous. Example What ill-health effect can be caused by exposure to hazardous substances? A=Asthma but you also have Chronic Migraines on there which is what I get when around them for a long time.”

Posted 5 years ago

Hi Calem, thank you for your review, all feedback is appreciated. I forwarded your feedback to our Content Team, and they have decided to remove that question from the assessment, as you can experience all kinds of symptoms from exposure to hazardous substances including headaches/migraines. Over the next year we are really focusing on improving our assessments, so thank you for sharing your feedback so we can improve the experience for our learners. Kind regards, Lizzy (Customer Support, High Speed Training)

Posted 5 years ago

“The person lifting the paving slabs wasn't wearing protective footwear, the electric lifting hoist had exposed electrical terminals. Very poor example.”

Posted 5 years ago

Hi Peter, thank you for review and feedback! I’ve passed your feedback to the relevant department so they can look into this further. Thank you again for taking the time to leave your feedback and comments, and if you have any queries, please don’t hesitate to contact us directly! Kind regards, Kaz (Customer Support, High Speed Training)

Posted 5 years ago

“sorry, I pressed the wrong button. I would have chosen 5 stars. the training session was clear, concise and well structured.”

Posted 5 years ago

“Frustratingly slow. Let us turn up the speed if we wish!!”

Posted 5 years ago

Hello Glen, Thank you for your review! I am sorry to hear you felt the course was too slow to move along. I am sure you can appreciate the responsibility we have as a training provider to ensure our users are taking the time to read and understand the information in front of them. I do however appreciate some people absorb information faster than others! There is a settings button within our courses and it does allow you to select your course speed to suit your preference, I hope that this will improve your experience if you purchase from us again! If you need anything else, please don't hesitate to contact me directly. Kindest Regards! Nicola (Customer Support, High Speed Training)

Posted 5 years ago

“Incredibly dull training. Click and wait for each page to load does inspire fun learning. would be much better if you had to scroll down the page, if there were more interactive quizzes and buttons to press, more videos to watch, more things to click and scroll and have fun playing with.”

Posted 5 years ago

Hi Matilda, thank you for your review and feedback, we really appreciate your comments! I’m so sorry to hear that you found the course dull. We do try and keep the course as interactive as we can without leading away from the subject by including mini excercises along the way. I will certainly pass on your feedback to the relevant department to look into and see if it’s something that we can look into for future versions of the course. Thank you again! Kaz, (Customer Support, High Speed Training)

Posted 5 years ago

“I took the course and I still didn’t received any diploma”

Posted 5 years ago

Hello, thank you for your review. I have had a look on the system and your certificate was sent on the 30/08. We send our certificates in the First Class post, however it may take a bit longer to get to Romania. When you complete the training you can download a PDF copy of your certificate instantly. I have emailed you across now just in case you don't have one. Kind regards, Lizzy (Customer Support, High Speed Training)

Posted 5 years ago

“Hi Thanks for the chance to try this out. Unfortunately. I was disappointed with the level and content. For the target audience (taxi drivers) there was too much detail around legislation and definitions. The delivery was monotonous, the testing was minimal. It could have made much more use of potential situations a taxi driver might actually witness, examples of the kind of signs they might see in the course of their work. Key messages around their duty, what to look out for, how to recognise and how to report were lost. Sorry! But I hope that helps. Roger”

Posted 5 years ago

Hi Roger, thank you for leaving us a review. It is disappointing to hear that you found the course monotonous, but we do really appreciate your feedback. I have forwarded your feedback onto the relevant teams to see if there is something we can do for future learners. Thank you again for your comments and if you do have any questions about the course material, please don't hesitate to contact me. Kind regards, Lizzy (Customer Support, High Speed Training)

Posted 5 years ago

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High Speed Training is rated 4.7 based on 27,933 reviews