High Speed Training Reviews

Name: High Speed Training
Address: High Speed Training Limited, Riverside Business Park, Dansk Way, High Speed Training Limited, Riverside Business Park, Dansk Way, Ilkley
Rating: 4.74

4.7 Rating 28,571 Reviews

98 %

of reviewers recommend High Speed Training

4.7

Based on 28,571 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About High Speed Training:

We provide high-quality, certified training courses to help your business comply with legislation and ensure your employees are up-to-date with relevant training.

We have over 160 courses in a range of subject areas, including Food Hygiene, Health and Safety, Professional Skills, Health and Nutrition and Safeguarding People. Our range of courses is continually expanding so keep checking back for updates!

Visit Website

Phone:

0333 006 7000

Email:

reviews@highspeedtraining.co.uk

Location:

High Speed Training Limited, Riverside Business Park, Dansk Way,
High Speed Training Limited, Riverside Business Park, Dansk Way
Ilkley
LS29 8JZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The person lifting the paving slabs wasn't wearing protective footwear, the electric lifting hoist had exposed electrical terminals. Very poor example.”

Helpful Report

Posted 6 years ago

Hi Peter, thank you for review and feedback! I’ve passed your feedback to the relevant department so they can look into this further. Thank you again for taking the time to leave your feedback and comments, and if you have any queries, please don’t hesitate to contact us directly! Kind regards, Kaz (Customer Support, High Speed Training)

Posted 6 years ago

“sorry, I pressed the wrong button. I would have chosen 5 stars. the training session was clear, concise and well structured.”

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Posted 6 years ago

“Frustratingly slow. Let us turn up the speed if we wish!!”

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Posted 6 years ago

Hello Glen, Thank you for your review! I am sorry to hear you felt the course was too slow to move along. I am sure you can appreciate the responsibility we have as a training provider to ensure our users are taking the time to read and understand the information in front of them. I do however appreciate some people absorb information faster than others! There is a settings button within our courses and it does allow you to select your course speed to suit your preference, I hope that this will improve your experience if you purchase from us again! If you need anything else, please don't hesitate to contact me directly. Kindest Regards! Nicola (Customer Support, High Speed Training)

Posted 6 years ago

“Incredibly dull training. Click and wait for each page to load does inspire fun learning. would be much better if you had to scroll down the page, if there were more interactive quizzes and buttons to press, more videos to watch, more things to click and scroll and have fun playing with.”

Helpful Report

Posted 6 years ago

Hi Matilda, thank you for your review and feedback, we really appreciate your comments! I’m so sorry to hear that you found the course dull. We do try and keep the course as interactive as we can without leading away from the subject by including mini excercises along the way. I will certainly pass on your feedback to the relevant department to look into and see if it’s something that we can look into for future versions of the course. Thank you again! Kaz, (Customer Support, High Speed Training)

Posted 6 years ago

“I took the course and I still didn’t received any diploma”

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Posted 6 years ago

Hello, thank you for your review. I have had a look on the system and your certificate was sent on the 30/08. We send our certificates in the First Class post, however it may take a bit longer to get to Romania. When you complete the training you can download a PDF copy of your certificate instantly. I have emailed you across now just in case you don't have one. Kind regards, Lizzy (Customer Support, High Speed Training)

Posted 6 years ago

“Hi Thanks for the chance to try this out. Unfortunately. I was disappointed with the level and content. For the target audience (taxi drivers) there was too much detail around legislation and definitions. The delivery was monotonous, the testing was minimal. It could have made much more use of potential situations a taxi driver might actually witness, examples of the kind of signs they might see in the course of their work. Key messages around their duty, what to look out for, how to recognise and how to report were lost. Sorry! But I hope that helps. Roger”

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Posted 6 years ago

Hi Roger, thank you for leaving us a review. It is disappointing to hear that you found the course monotonous, but we do really appreciate your feedback. I have forwarded your feedback onto the relevant teams to see if there is something we can do for future learners. Thank you again for your comments and if you do have any questions about the course material, please don't hesitate to contact me. Kind regards, Lizzy (Customer Support, High Speed Training)

Posted 6 years ago

“The sound kept failing.Had to keep logging in again to correct it. Took much longer because of this.”

Helpful Report

Posted 6 years ago

Hello, thank you for your review. I am very sorry to hear you had audio problems in the course. I will have a look into this for you as I can imagine this was very frustrating when you were trying to do the course. I do hope you enjoyed the course content and if you do have any further feedback, please don't hesitate to contact me on 'support@highspeedtraining.co.uk'. Kind regards,

Posted 6 years ago

“I found it hard to listen and concentrate on the droning voice, and after the first half hour realized that I couldn't take in what was being said. I also found that a lot of the advice contradicted previous training.”

Helpful Report

Posted 6 years ago

Hi James, thank you for your review. We really appreciate all forms of feedback. I don’t know if you’re aware, but you can mute the audio on the course! Simply go to the settings option at the bottom and click “Off” on the audio. I’m really interested to know what information you found contradicted your previous training. If you'd like to contact us, you can call: 0333 006 7000 or email: support@highspeedtraining.co.uk with your comments. I have emailed you privately as well. Kindest Regards, Kaz (Customer Support, High Speed Training)

Posted 6 years ago

“It was very basic. Lot less than I expected”

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Posted 6 years ago

“The course was too long and the exam not concentrating on critical or practical issues. Do I need to know the difference between food posening or food born illness not really”

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Posted 7 years ago

Hello, thank you for your review and your feedback, we really appreciate it! I’m sorry to hear that you felt the course was too long. The Level 3 course is a very in depth course and covers a lot of necessary topics in order for it to follow the Level 3 Syllabus and ensure that the learner has met the UK and EU legal requirements for food handlers. The course can be spread out over several sessions, and doesn’t have to be completed in one go which may help in terms of the length of the course! If you do have any queries or concerns, please feel free to contact me directly on 0333 006 7000 or support@highspeedtraining.co.uk. We're here Monday through Friday, 9am - 5pm. All the best! Kaz, (Customer Support, High Speed Training)

Posted 7 years ago

“The course took too long it was a shame that you had to listen to the audio before you could skip slides that you had read. The 30 questions were ridiculously simple and did not really reflect the content of the course.”

Helpful Report

Posted 7 years ago

Hello, thank you for your review. We really do appreciate all forms of feedback, so I have forwarded your review onto the relevant teams to see if there is anything we can do to help future users. If you need anything at all, please don't hesitate to get in touch. We are here Monday - Friday 9am - 5pm on 0333 006 7000. All the best, Lizzy (Customer Support, High Speed Training)

Posted 7 years ago

“Nothing, but just reading is not a satisfactory learning method for me.”

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Posted 7 years ago

Hi Ann, thank you for your review. I’m so sorry to hear the course wasn’t the right learning method for you. We do try to keep it as engaging as possible by adding exercises along the way, but of course like you say, learning by reading isn’t for everyone. If we can ever be of further assistance, please don’t hesitate to get in touch directly. All the best, Kaz, (Customer Support, High Speed Training)

Posted 7 years ago

“Poor English grammar in places. Voice distracting and too slow for reading speed - should be able to switch it off. Far and away more than needed for a one off event. Took 2.5 hours”

Helpful Report

Posted 7 years ago

Hi Thank you for your review and feedback, we really appreciate your comments! I'm sorry to hear that you found that the grammar in the course was poor . We're always looking to improve our services and if you could please let us know some examples of the poor grammar that would be really helpful for us. The audio on the course is optional and can be muted if preferred. If you'd like to contact us, you can call: 0333 006 7000 or e-mail: support@highspeedtraining.co.uk with your suggestions. Kindest Regards, Kaz, (Customer Support, High Speed Training)

Posted 7 years ago

“Hi The course was not interactive enough, I felt there should have been worksheets with examples that one could work through, one learns from mistakes/corrections and not just by reading a power point presentation. Very disappointed.”

Helpful Report

Posted 7 years ago

Hello Maureen, Thank you for your review! We really appreciate all feedback and comments. I'm sorry to hear you felt the course was not interactive enough, we really want our users to have the best learning experience. I have mentioned your comments to our content team. We do review the courses regularly so adding more interactive elements to this course may be something we can do for future users. If you'd like to contact us, you can call: 0333 006 7000 or e-mail: support@highspeedtraining.co.uk. Many thanks, Sarah (Customer Support Consultant)

Posted 7 years ago

“Very easy to understand and pass but certificate is not valid in Care industry still have to undertake a manual handling course at work even after doing it on here 😕”

Helpful Report

Posted 7 years ago

Hello Tamara, Thank you for your review and feedback, we appreciate it a lot. We really value the opinions of our customers so I've sent you a direct email for some more information. Many thanks in advance and have a lovely day! Sarah (Customer Support, High Speed Training)

Posted 7 years ago

“A lot of irrelevant material which had nothing to do with money sending business, So just had to waste a lot of time going through it.”

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Posted 7 years ago

Hi Ansar, thank you for your review and feedback, we really appreciate your comments! I'm sorry to hear that you found the material to be irrelevant. I’m really surprised as this is a very popular course amongst a lot of companies in the financial sector. It’s designed to help those who work in the industry put in place controls to prevent financial crime. If you'd like to contact us, you can call: 0333 006 7000 or e-mail: support@highspeedtraining.co.uk with any suggestions that you feel may help. Kindest Regards, Kaz (Customer Support, High Speed Training)

Posted 7 years ago

“Some of the information was presented badly and led me to misinterpret what was being implied or presented. It was an interesting subject but I was annoyed and sometimes confused at how the information was presented - I had to read most of the info twice to ensure I'd understood correctly. Although answered some of the incorrectly wrong I felt had the course been presented better I would not have miss understood the question or answer incorrectly.”

Helpful Report

Posted 7 years ago

Hi Claire, thank you for your review and feedback, we really appreciate your comments! I'm sorry to hear that you are unhappy with the way the information was presented. We're always looking to improve our services and if you could please let us know what particular modules you found could be improved in terms of their layout, that would be really helpful for us moving forward. If you'd like to contact us, you can call: 0333 006 7000 or e-mail: support@highspeedtraining.co.uk with your suggestions. Kindest Regards, Kaz (Customer Support, High Speed Training)

Posted 7 years ago

“I have still not received certificate? I did the course 9 months ago”

Helpful Report

Posted 7 years ago

Hi Gareth, thank you for your review. I am sorry to hear that you haven’t received your certificate. I have emailed you directly to arrange for a replacement to be sent and I have also emailed you a digital copy whilst you are waiting. In the future, if you contact us direct on 0333 006 7000 or e-mail: support@highspeedtraining.co.uk with any issues, we will be able to resolve immediately! Many thanks, Kaz (Customer Support, High Speed Training)

Posted 7 years ago

“There was a lot of repeated information, and the questions were put in a way that was not hard to answer. I feel that if you are taking this course you want more of a test of knowledge and not to have the same information repeated over and over.”

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Posted 7 years ago

Hello, thank you for your review and feedback on your Food Hygiene course! Our course has been designed to help you gain the knowledge required to comply with the law, and teaches you everything you need to know regarding best practice for food handlers. I hope the information you learned will be helpful to you in the future. if you have any specific comments please don't hesitate to contact us directly on 0333 006 7000 or e-mail: support@highspeedtraining.co.uk. Best wishes, Sarah (Customer Support, High Speed Training)

Posted 7 years ago

“Multiple options could have been correct for some answers, however only one was supposedly "correct".”

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Posted 7 years ago

Good Morning and thank you for leaving your review. Unfortunately with the limited information provided I an unable to pass on your concerns to our product team. If you would like to contact me directly with details of the course you have completed I can look into this further for you. Please email support@highspeedtraining.co.uk with your details and I will look into this for you straight away. Many thanks, Angela Dillon, Customer Care Team.

Posted 7 years ago

High Speed Training is rated 4.7 based on 28,571 reviews