“I ordered with H&M in November, the estimated delivery date was at the end of that week, which was perfect as I wanted the clothes to go away with on holiday. The order wasn't actually delivered until the middle/end of the following week. I didn't require half the clothes as I didn't need them for my holiday since it had passed, also half of the items didn't fit so I wanted to return them. I found the instructions confusing and only had a hermes return label, I wrapped it all up and stuck it on the outside. Online it says I can take the parcel to a local hermes shop and return it however it came back as unable to accept. I emailed customer services to try and get a response or a different returns label to use the post office etc. After a week I had no reply. I tried to phone but they were constantly engaged. I finally got through one lunchtime and had to wait on hold for 15 minutes. When i did get in touch the chap was helpful, but i didn't feel very confident as he wasn't able to offer me much information to regards to the collection process. Hopefully my parcel gets collected on monday and all goes smoothly. I doubt I will be ordering from h&m online again due to their complicated returns and slow delivery.”
“Crap delivery service - arrived after about 2 weeks. They are blaming immigrants and the channel tunnel or something ridiculous.
I then want to return the item and the nightmare begins. Apparently I have got my date of birth and email address wrong! This is the only email address I have ever used and well...I'm pretty sure I know when I was born. I even had the customer ID number on the parcel and that doesn't correspond to the correct date of birth apparently. Why on earth would I ring up as an imposter and try and return a parcel for someone else?!
This was also after me hanging on the phone for 10 minutes, them cutting me off and ringing back to hold on for another 10 minutes. Clearly this is their way of trying to prevent you from being able to return anything.”
“My wife loves H&M in Sheffield and normally enjoys good service. Today however was the exception. The appalling bluntness and rudeness she received at the till today left her upset and fuming. I doubt that she will return.”
“Considering there are a lot of woman over 5.9 H&M still don't cater for the taller woman. I am 5.9. My 14 year old granddaughter is 5.10 and growing. Shes loves H&M like i use to. Unfortunately for H&M i'm put off, as H&M don't cater for my height. I no longer shop at H&M. My granddaughter has also found a online site which caters for her height and her age group. H&M are missing out. Its 2015 get with the program and stop discriminating.”
“H & M customer service for their online store is deplorable. In this day and age when other companies can get their orders delivered within 2 days as standard (and sometimes sooner), I hope that H & M get left behind as their service is appalling. I ordered some items for a holiday 11 days before I was due to leave. 2 days later, I received an email telling me the items had been dispatched and would be with me in the next 1-3 days. No items, no tracking details by day 5. Customer service were condescending - "you need to be patient" (3 different calls). The supervisor I eventually spoke to said I had to wait to see whether the package was lost, before they would issue a refund. She said I had to wait until the Wednesday but I was going away on the Tuesday. Terrible delivery, terrible customer service. I wish I had read all these reviews before I ordered from them. Never ever again. I will take my business to those who care about their customers.”
“So apparently a jacket they had in store with a smallish pen mark on the shoulder doesn't class it as 'faulty' and no discount was given. As it's from the flagship exclusive collection and last one in stock I decide to buy it anyway. I then realise that if I want to return the item it may be difficult as it has pen markings on it, so I call customer services to explain and he basically tells me that it's sort of my own problem as I decided to buy it and that returning it could be an issue....if it's a problem to return it due to the pen marks then surely it should have been a problem selling it to me at full price!
...half way down Oxford street I notice a further pen mark on the sleeve of the jacket...but this mark is huge and spreads along the entire sleeve. I'll be trying to return this item to the store and if no refund is given as it's covered in pen marks then I shall be VERY annoyed. What kind of company doesn't class pen stains as faulty!?!?!?! That's just appalling.”
“Very poor customer service and delivery time, poor returns/exchange by post time. poor system needs to be addressed, will be too little too late for me as I will not be shopping there again, online or in-store”
“PLEASE PASS THIS ON IF YOU ARE FED UP WITH BEING TREATED BADLY BY CUSTOMER SERVICES AND MICKY MOUSE COMPANYS
feel free to add your own bad experiances and hopefully companys will take note !
H&M what a low down micky mouse company ! ordered something on the 20th dispached on 21st i got conformation on the next day saying delivery would be 25th-29th i rang and asked and was assured that delivery would defiatly be with me despite bank holiday, guess what its not so now i have to go looking for item somewhere else ...... rang customer inservice too be talked to like a child be some snotty person who told me its my fault grrrrrrrrr then got through to a supervisor who said they new it was there fault they knew beforehand that royal mail was not able to deliver and admitted they should have put something on web site and informed people on phone and was so sorry (sarcastic ) and although my package wont get to me when they said it would and i have confirmation it would they could give me a whole £5 voucher .............. wich would take 7-10 days to get here .WHAT A JOKE I WILL NEVER USE THIS COMPANY AGAIN and i will make sure no one i know does and will inform as many people as i can to NEVER USE either the stores or web site .......... Hopefully in this economic down turn H&M suffer .......... and suffer as bad as there customer service is bad !!!!!!!!!!!!!!!!!! i will be reposting this and many other things about my experiance on as many web services as i can possibly find too make people aware of this shoddy company”
