Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,612 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,612 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Love the 'Hobbs' style. Customer service is good. Free returns great.”

Helpful Report

Posted 1 month ago

“Absolutely loved the quality of the dress - but unfortunately their delivery company is absolutely rubbish - paid extra for next day delivery and didnt come for three days after due date Not Hobbs fault I know, but John Lewis managed to get the same dress for me next day ! Hobbs were absolutely brilliant and prompt in replying to emails and confirming receipt of returned dress, so its such a shame their delivery service cannot be backed up with the same service.”

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Posted 1 month ago

Hi Elaine, I’m really sorry to hear about the delivery delays and that caused such frustration. I’m glad you loved the dress, and we want to sort the delivery issue for you. If you’d like, please share your order number and we’ll look into the courier tracking and arrange a redelivery, or offer a refund if preferred. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 month ago

“Ordered to collect at shop. Arrived the following day.”

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Posted 1 month ago

“The quality of your clothes has declined both in fabric and workmanship”

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Posted 1 month ago

Hi Richard, I’m really sorry to hear that you’re unhappy with the quality and workmanship. This isn’t the standard we aim for. If you’d like, please share your order number and any photos of the items. We’ll arrange a replacement or refund and review what happened to prevent this in the future. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 month ago

“Always deliver!”

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Posted 1 month ago

“Good quality fabric. Great tailoring.”

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Posted 1 month ago

“Absolutely lovely coat in every way! Worth every penny, super comfortable with that little bit of stretch and nice thick material.”

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Posted 1 month ago

“I always find the items I purchase are really good quality.”

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Posted 1 month ago

“Fast delivery but always have offers and you are at risk of paying full price for something that may be reduced a couple of days later. Packaging awful for expensive dresses, crumpled in a small bag, like a rag.”

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Posted 1 month ago

“Delivery went without a hitch... I have had problems before”

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Posted 1 month ago

“Great online purchase experience but it was difficult to speak to a person regarding a return query. Great quality garments and interesting styles.”

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Posted 1 month ago

“Usually very nice clothes but the returns procedure is difficult. A pity that there are so few shops now.”

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Posted 1 month ago

Hi Mary, I’m really sorry to hear that the returns procedure has been difficult and that there are so few shops now. That’s not the experience we want you to have. If you’d like, please share your order number and details of the issue with the return. We’ll review the process and find a quicker, clearer solution for you, and we can also confirm any available options for returning from home or via a store drop-off. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 month ago

“Very nice place to shop.”

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Posted 1 month ago

“Really quick delivery, sadly I had to return the items as they were too big.. The returns process was very easy & the refund was processed very quickly...”

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Posted 1 month ago

“Very prompt service & delivery”

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Posted 1 month ago

“Very pleased with my purchase and the customer service”

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Posted 1 month ago

“Splendid variety of great quality clothes and accessories especially the petite range. Staff are always professional ,efficient, friendly and very helpful. Ordered on line and all packages delivered in wonderful presentation , easy returning items and refunds dealt with promptly .”

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Posted 1 month ago

“Hobbs clothing usually excellent quality and very stylish and great service.”

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Posted 1 month ago

Hi Ann, Thank you for the kind words regarding our quality and service. If there’s anything we can do to improve your next experience to a 5/5, please let us know. If you need help with a current order, please share your order number and we’ll assist with a replacement or refund. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 month ago

“I do love Hobbs but struggle with sizing, dresses and jackets always work well but anything else is a little hit and miss.”

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Posted 1 month ago

“Nice dress. Material liable to creasing.”

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Posted 1 month ago

Hobbs is rated 4.4 based on 5,612 reviews