Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,685 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,685 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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Posted 2 months ago

“Hobbs are good”

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Posted 2 months ago

“Hobbs always delivers on stylish jewellery.”

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Posted 2 months ago

“Alles wunderbar geklappt !!”

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Posted 2 months ago

“This is a quality item and a bit different from a standard fitting denim shirt”

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Posted 2 months ago

“The jacket fits well, but did size up. It arrived very crumpled and needed some serious pressing to get rid of a deep crease in the front. Not great presentation.”

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Posted 2 months ago

“I loved the jacket, colour etc. but found the sizing wasn’t any good for me. Normally the petite 10 in a jacket is perfect for me, in the shoulders particularly. The jacket did not fit there, and felt more like an 8. It took a little time to get hold of a petite size 12. However that was too big in the shoulder. I don’t think the problem is my sizing there as I’ve never had a problem before. Seems like the 10 is too small in the shoulder, the 12 too big (so it needed to be in the middle of that). The 12 also didn’t look right at the back, spare material scrunched up at the back under the arms, worse on the left. I loved the colour of the jacket and it would have gone so well with my three best dresses. I’d just comment how helpful your Hobbs staff are in Cheltenham, the blonde lady in particular who did the refund (second one definitely). Really tried to help, was sympathetic. Staff like that deserve a pat on the back! I was also very impressed by a really helpful lady at your Covent Garden Hobbs shop who really took time to listen to my query about stock of the jacket when I rang to enquire. Regent Street didn’t answer. So it was a real pity about sizing, but your staff that I did manage to speak to did their best to help.”

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Posted 2 months ago

Hi Claire, Thank you for taking the time to share your experience. We’re glad you loved the colour and style, but sorry to hear the fit wasn’t right for you and that finding the right petite size proved tricky. We’ll pass your feedback about the sizing and the back/shoulder fit to our product team to look into. It’s great to hear our Cheltenham and Covent Garden teams were helpful—we’ll be sure to pass on your kind words. Kind regards, Team Hobbs

Posted 1 month ago

“Excellent service and quality clothes. Really love everything I have ordered for our daughters wedding in April. Ordered clothes to compare and had to return some, but a very easy returns service.”

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Posted 2 months ago

“I bought the sweater for my daughter, & I have not heard from her yet. I tried the green sweater on & liked the weight and color. The collar needed to be folded over, & I just hope that it will stay in place.”

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Posted 2 months ago

“Great trousers. I love the barrel shape, the colour and that they’re washable. Easy wear, easy care.”

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Posted 2 months ago

“Hobbs offers great fashion with a touch of class, well made outfits at reasonable prices”

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Posted 2 months ago

“I love all my Hobbs Dresses. This was bought for a funeral. Lovely dress, lovely material and fab fit. Will keep buying from there.”

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Posted 2 months ago

“I usually buy clothes and shoes from Hobbs if I am going to a wedding and I am very pleased with their style. I did have a pair of shoes go missing with the courier but Hobbs reimbursed me very quickly once they had been officially declared missing. Over the years I have been pleased with everything I have bought. I don't buy quite so much these days as I am retired and don't have the opportunity to wear very smart clothes every day.”

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Posted 2 months ago

“Wonderful soft and warm jumper, excellent quality and washes well (by hand). Perfect fit and was well packaged & fast post.”

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Posted 2 months ago

“I don’t care much for the new store in Aberdeen as it less personal and more like an ordinary ‘next store,’ plus finding a staff member for assistance isn’t always easy. I find the Glasgow store a far better shopping experience.”

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Posted 2 months ago

“Excellent service both in store and online.”

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Posted 2 months ago

“I love Hobbs clothes - I order them knowing I will get a garment that is well made and that fits me.”

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Posted 2 months ago

“Quality , value and design are second to none. Their customer service is the cherry on the cake”

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Posted 2 months ago

“Trustworthy company, excellent products”

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Posted 2 months ago

“Disappointed with the top that I purchased. Material thicker and not as pleasant as I had hoped. Something that I really object to is the ridiculous amount of packaging. I realise that Hobbs might be trying to be "eco" with a cardboard box, but it was way too big for the top - ridiculous. It could still have been wrapped nicely in tissue paper, but put into a cardboard envelope style box. The wastage on cardboard to send me this top was ridiculous! Did not like top, material thick and really not nice.”

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Posted 2 months ago

Hi there, We’re sorry to hear the top didn’t meet your expectations, and we understand your frustration about the packaging. We’ve passed your feedback on to our packaging team to help reduce waste. Kind regards, Team Hobbs

Posted 1 month ago

Hobbs is rated 4.4 based on 3,685 reviews