Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,607 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,607 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Quality that is higher than most”

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Posted 1 month ago

“Excellent service”

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Posted 1 month ago

“Quick shipping, really lovely packaging.”

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Posted 1 month ago

“The sizing was off. I have been trying to return the dress for three weeks but customer service is poor. Beware internet purchse of closing.”

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Posted 1 month ago

Hi there, I’m really sorry to hear about the sizing issues and the trouble you’ve had with returns and customer service. That isn’t the experience we want you to have. If you’d like, please share your order number and any details about the return attempts. We’ll look into the status of your return and help get this resolved as quickly as possible. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 month ago

“Sent wrong size of jacket 16 instead of 18 - I know I want to show that at nearly 80 I am young at heart so the jacket was just the thing for my trip to Norway. Kept the size 16 because I’d already returned some goods and didn’t have the energy to pack it up first return. Email saying my order ( already received) was on its way. Luckily it wasn’t. So my view of Hobbs administration efficiency is not good”

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Posted 1 month ago

Hi Clare, I’m really sorry you received the wrong size and that our emails caused confusion. That isn’t the experience we want. If you’d like, please share your order number and we’ll arrange a replacement in the correct size or a refund, and review what went wrong with the process. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 month ago

“After having a fantastic shopping experience in a Hobbs store I knew it was my go to for an on line order”

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Posted 1 month ago

“Will always head for Hobbs in future.I went to the Guildford store and tried on a dress which had been damaged slightly.As no other was available the assistant ordered another to my address, the customer service was excellent.I ordered a jacket to go with the dress, delivered promptly and good quality.”

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Posted 1 month ago

“Good efficient service - collected in store.”

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Posted 1 month ago

“Great clothes. The longevity of some clothes are not great. Some wear out only after a couple of wears. The company has bad customer service. They’ve never replied to an email or question”

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Posted 1 month ago

“Order came on time and the dress is absolutely beautiful, excellent quality and I can’t wait to wear it for my sons wedding”

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Posted 1 month ago

“My go to shop for outfits for all occasions. I love the classic designs and style of the clothes and accessories.”

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Posted 1 month ago

“Excellent service and delivery.”

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Posted 1 month ago

“Beautiful piece and I’d love a black version too”

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Posted 1 month ago

“Very quick efficient service. Will definitely use again.”

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Posted 1 month ago

“From the picture i could not see the gathering at the waist. The picture was deceptive , whch made the dress very clingy. It was a very nice colour and material. Sorry not for me.”

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Posted 1 month ago

Hi Shirley, I’m really sorry the picture didn’t show the waist gathering and that the dress felt clingy. We appreciate the feedback on the color and material. If you’d like, please share your order number and we’ll arrange a return or refund, and look into improving the product photography. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 month ago

“I love Hobbs. Good quality, tasteful yet stylish clothing that lasts.”

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Posted 1 month ago

“Easy to order. My garments arrived quickly and beautifully packaged.”

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Posted 1 month ago

“I am sure that they are perfectly lovely trousers but Evri failed to deliver them. I then got caught up in a frustrating dystopian battle with automated responses and chatbots. I repeatedly asked Hobbs to send my order but instead they cancelled it and refunded me. Today a real person messaged me and, whilst profusely apologetic, said I would have to order them again. Yes, they are offering free express delivery and to honour the discount I received originally but I am not sure I can be bothered. A Hobbs blouse ordered via Next arrived at my local store within 48 hours. So simple!”

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Posted 1 month ago

Hi there, I’m really sorry to hear about the failed delivery and the frustrating automated replies. That’s not the service we aim to provide, and I can understand why you’d feel put off by having to reorder. If you’d like, please share your order number and we’ll look into what happened with Evri and help get this resolved as quickly as possible. We can also review delivery options and any applicable discounts to make this right for you. Thank you for giving Hobbs a chance to address this. Kind regards, Team Hobbs

Posted 1 month ago

“Great online purchase and returns service”

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Posted 1 month ago

“lovley bag”

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Posted 1 month ago

Hobbs is rated 4.4 based on 5,607 reviews