Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,784 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,784 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Omly ordered on line because I actually seen it in John Lewis the week before. Loved the colour”

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Posted 5 months ago

“Clothes come up large and the store could not process the return of my online order which was annoying as had to go to post office”

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Posted 5 months ago

Hi Wendy, Thank you for taking the time to leave a review. We’re sorry to hear that the sizing wasn’t quite right for you and that you experienced difficulties returning your online order in store, we understand how frustrating that must have been, especially having to make an extra trip to the post office. Your feedback about our sizing and returns process is really valuable, and we’ll be sure to pass it on to the relevant teams. We’re always looking for ways to improve both our fit guidance and the convenience of our returns experience. We appreciate you shopping with us and hope we can provide a smoother experience next time. Kind regards, Hobbs Customer Care

Posted 1 month ago

“The Boots were delivered to my local store, beautifully packed.”

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Posted 5 months ago

“Great service as usual with well tailored clothing”

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Posted 5 months ago

“Classy and never disappointed, I feed always well dressed for every occasion.”

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Posted 5 months ago

“Smart, tailored and classic.”

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Posted 5 months ago

“I received my skirt well packaged in a paper parcel.”

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Posted 5 months ago

“The Hobbs site is easy to navigate and find what you want. Ordering was easy and my order arrived quickly.”

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Posted 5 months ago

“Good quality”

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Posted 5 months ago

“I have e mailed for return slip but no response”

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Posted 5 months ago

Good morning, We’re really sorry you haven’t received a response about your return slip that’s not the experience we want for our customers at all and can completely understand how frustrating this can be for you. Rest assured this will be looked into. Kind Regards - Hobbs Customer Care

Posted 5 months ago

“Always had excellent service from this company both on line and in store. Can usually fine what I am looking for from casual to formal wear. I have been complemented many times on an outfit from Hobbs.”

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Posted 5 months ago

“Excellent webpage easy to navigate. Always a wide range of styles on offer. True sale items, excellent value for money.”

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Posted 5 months ago

“Excellent.”

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Posted 5 months ago

“I went to the merry hill branch and was served by a lady called Natalie and when I said I wanted to return one of the pairs of trousers I ordered she pulled a face and said oh .can I not return them and she said I don’t like returns … not very good customer service from a company that has excellenf quality items and would expect the same in your customer service”

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Posted 5 months ago

Hello there, I’m really sorry to hear about your experience with Natalie at the Merry Hill branch and the difficulty with returning the trousers. This isn’t the standard we aim for, and I completely understand your disappointment. Please be assured I’ll pass your comments to our store management so this can be reviewed and addressed to improve our customer service going forward. Kind regards, Hobbs Customer Care

Posted 1 month ago

“Hobbs are very helpful and refund was very quickly processed”

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Posted 5 months ago

Hello there, Thank you for your kind words. We’re glad to hear the refund was processed quickly and that you found our team helpful. If there’s anything else you’d like to share or any way we can assist further, please let us know. Kind regards, Hobbs Customer Care

Posted 1 month ago

“Hobbs seems to be undergoing a slow renovation and modernisation after just churning out the same styles year after year. For me, there's still too much polyester used and the colour palette lacks subtlety. I think there needs to be more emphasis on outfit building rather than boring basic separates.”

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Posted 5 months ago

“Quick delivery”

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Posted 5 months ago

“Great customer service. Friendly and helpful service”

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Posted 5 months ago

“Great online better than in store”

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Posted 5 months ago

“One of my fav outfitters”

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Posted 5 months ago

Hobbs is rated 4.4 based on 3,784 reviews