Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,784 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,784 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Love Hobbs clothing but the new returns process (no in store option for EU online orders) is expensive and unwieldy”

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Posted 5 months ago

Hi there, I’m really sorry to hear that the new EU online returns process is expensive and unwieldy. That isn’t the experience we want for our customers, and I understand your frustration. I’ll make sure your feedback is shared with our returns team so we can review and look for improvements to the process. Kind regards, Hobbs Customer Care

Posted 1 month ago

“Love the quality from Hobbs especially their wool coats. I now have a number of long and short versions, collected over the years. Still great, classic styles.”

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Posted 5 months ago

“Great service and very fast delivery.”

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Posted 5 months ago

“high end fashion store, good quality clothing, happy with reent purchase”

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Posted 5 months ago

“Good quality never disappoint”

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Posted 5 months ago

“I found ordering from Hobbs very straight forward. Items arrived quickly and efficiently. Unfortunately one item had to be returned due to colour not suiting me. The returns process was straight forward.”

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Posted 5 months ago

“Hobbs never disappoints! My Livia Wool Coat is stunning, soft, beautifully tailored, and effortlessly elegant. It truly keeps its promise on quality and style. I feel luxurious every time I wear it!”

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Posted 5 months ago

“Efficient delivery and refund for items returned”

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Posted 5 months ago

“Packaging left a lot to be desired, box can ripped & taped up with holes in, luckily the cost had been wrapped in tissue and wasn’t damaged.”

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Posted 5 months ago

“Nice styles. Bit pricey but have great offers.”

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Posted 5 months ago

“First time shopping with Hobbs online. Product was as described and expected. Packing was a let down.”

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Posted 5 months ago

Hello there, I’m sorry to hear that the product met your expectations but the packaging was disappointing. We’ll pass your feedback to our logistics team to review and improve packing going forward. Kind regards, Hobbs Customer Care

Posted 1 month ago

“good service”

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Posted 5 months ago

“Plenty of choice with a very good range of trench coats”

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Posted 5 months ago

“Since I was sent the wrong size boots, in a box marked with the correct size, I cannot give five stars.”

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Posted 5 months ago

“Can’t comment yet”

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Posted 5 months ago

Hello there, Thank you for letting us know. If there’s anything you’d like to discuss or any help you need when you’re ready to comment, we’re here to assist. Kind regards, Hobbs Customer Care

Posted 1 month ago

“Ordered online stress free. Delivered with no issues”

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Posted 5 months ago

“For more than a decade , I always buy majority of my clothes from Hobbs. However, I noticed this past couple of years that there are some changes with the materials/ fabrics. Like a downgrade.”

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Posted 5 months ago

“Plenty of choice and experienced helpful staff at the CHester store who make all the difference”

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Posted 5 months ago

“Clothing always seems snug fit so I size up in all their clothes. Lovely quality and long lasting.”

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Posted 5 months ago

“Delivered next day beautifully packaged excellent service”

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Posted 5 months ago

Hobbs is rated 4.4 based on 3,784 reviews