Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,784 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,784 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“I love the wide range of choice. Good quality and stylish. I always receive compliments whenever I wear my Hobbs. Handbags and coats for all occasions. Good sales which make it more affordable.”

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Posted 5 months ago

“Good delivery service”

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Posted 5 months ago

“Hobbs never disappoint”

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Posted 5 months ago

“Parcel arrived package very nicely.”

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Posted 5 months ago

“Love the boots and comfortable to walk in from first wear but a little hard on the top but hopefully they give a little after a bit of wear Online shopping experience excellent”

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Posted 5 months ago

“I was very disappointed with the packaging the dress was sent in the paper bag had a rip in it and the dress was screwed up and very creased”

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Posted 5 months ago

Good morning, We’re very sorry to hear that your dress arrived in such poor condition. This certainly isn’t the standard of care we aim to deliver, and we completely understand your disappointment. Please accept our sincere apologies for the damaged packaging and the creased condition of your item. Kind Regards - Hobbs Customer Care

Posted 5 months ago

“Quick efficient delivery and packed well. Would definitely recommend.”

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Posted 5 months ago

“Hobbs is quickly becoming my favourite place to shop. The staff are always kind and helpful but do not feel intrusive or as if they are pressurizing you. The clothes are made beautifully and last a long time, they wash well and being a classic cut they are also timeless.”

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Posted 5 months ago

“Smart upto date fashions with very good delivery”

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Posted 5 months ago

“Hobbs once again has good quality products, however, every time I buy at the asking price, two weeks later it is reduced!”

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Posted 5 months ago

“I have quite a few pieces of Hobbs clothing . However the delivery quality is appalling. The clothing I received was incredibly badly packaged, the tape was falling off the box and the clothes were open to the elements, so will have to travel out of town to shop at a Hobbs store to ensure the clothing is in good order. Very disappointing.”

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Posted 5 months ago

Hello there, I’m really sorry to hear your Hobbs delivery arrived badly packaged and exposed to the elements. That isn’t the standard we aim for, and I understand how disappointing this must have been. Please be assured I’ll pass your comments to our logistics and packaging teams so this can be reviewed and addressed to prevent it from happening again. Kind regards, Hobbs Customer Care

Posted 1 month ago

“You offer beautiful styles and your clothes are well priced. I like all your clothes with natural fabrics and wish there were more”

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Posted 5 months ago

“My dress was perfect, but sadly on getting ready the belt loop was broken and at the occasion the button on the left sleeve fell off with the cuff flapping. Very disappointing of a quality product.”

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Posted 5 months ago

Hello there, I’m really sorry to hear your dress arrived with a broken belt loop and the sleeve button fell off. That isn’t the standard we aim for, and I understand how disappointing this must be. I’ll pass your comments to our product team to review and address so this doesn’t happen again. I can see that you have since contacted our customer care team and a resolution provided. Kind regards, Hobbs Customer Care

Posted 1 month ago

“Great quality clothes.”

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Posted 5 months ago

“Disappointed that I paid for next day delivery and it was two days after that. Contacted customer service 4 days ago and no reply yet.”

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Posted 5 months ago

Hello there, I’m really sorry to hear about the delayed delivery and the lack of response from our customer service. That isn’t the experience we aim to provide, and I completely understand your frustration. I’ll flag this issue with our delivery and support teams to investigate what went wrong. I am ever so sorry for any disappointment caused. Kind regards, Hobbs Customer Care

Posted 1 month ago

“Quality really good and Web site easy to navigate.”

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Posted 5 months ago

“good quality”

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Posted 5 months ago

“Your store in The Westchester is lucky to have John. He had helped me numerous times.”

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Posted 5 months ago

“The ladies in-store were so lovely and helpful, but unfortunately, whoever prepared my online order was clearly not paying attention, and sent totally the wrong thing.”

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Posted 5 months ago

Hello there, I’m really sorry to hear that your online order arrived with the wrong item. That isn’t the standard we aim for, and I completely understand how frustrating this must be. I can see that this has now been refunded but we have raised the issue with our dispatch team to be aware in future. Kind regards, Hobbs Customer Care

Posted 1 month ago

“The jacket was slightly tight on my bust, that's ok I'll just wear it open am a size eight with a size 10 bust, not Hobbs' fault . Absolutely love this jacket and I can tell I'll be wearing it for years to come..”

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Posted 5 months ago

Hobbs is rated 4.4 based on 3,784 reviews