Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,646 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,646 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Very efficient service and stylish brand”

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Posted 5 months ago

“A great classic white tee shirt.”

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Posted 5 months ago

“Love the choice for petite women.”

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Posted 5 months ago

“My order arrived really quickly after ordering.”

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Posted 5 months ago

“Great service but I'd prefer to go to a store and try it on instead of the hassle of online shopping. Shame the stores aren't stocked with enough clothes any more :(”

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Posted 5 months ago

“Great shop and staff always friendly”

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Posted 5 months ago

“The quality is unmatched and customer service is wonderful”

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Posted 5 months ago

“Shoes arrived quick but were defective. Good size etc but had to return and order replacement. Hobbs gave me free return label as the shoes were damaged however they wouldn't refund delivery for the second pair. Essentially had to pay delivery fee twice even though it wasn't my fault the first pair had to be returned.”

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Posted 5 months ago

Hello there, I’m really sorry to hear your Hobbs order arrived defective and that the delivery costs for the replacement were not clearly resolved. That isn’t the experience we aim for, and I understand your frustration. I’ll pass your comments to our support and logistics teams so this can be reviewed and addressed to prevent it from happening again. If you’d like, please reach out to us so we can arrange a refund for the delivery charge.

Posted 4 months ago

“Very good, nice model”

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Posted 5 months ago

“Very good quality clothing. Attractive designs for more formal occasions.”

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Posted 5 months ago

“Excellent service and a really quick delivery with good updates”

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Posted 5 months ago

“Still not received- ordered in December- no updates and difficult to contact directly”

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Posted 5 months ago

We’re really sorry your Hobbs order placed in December hasn’t arrived and that you’re finding it hard to contact us. This isn’t the experience we want for you. You can reach us via live chat, phone, or email with details and we’ll respond quickly.

Posted 5 months ago

“Not as expected and the coat arrived inside it pre wrapped without plastic as normal which is not what I ordered or wanted and unhygienic Hobbs delivery and customer service is generally atrocious”

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Posted 5 months ago

We’re really sorry about the coat arriving pre-wrapped without plastic and the overall experience with delivery and service. This isn’t the standard we want for you. Please contact us with your order number and details so we can assist promptly.

Posted 5 months ago

“Good quality clothes”

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Posted 5 months ago

“Quick service”

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Posted 5 months ago

“Very quick and efficient service. Good communication.”

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Posted 5 months ago

“Hobbs in George Street, Edinburgh- beautiful store. Looking fabulous with lots of lovely bright colours. Carol and her team do an amazing job, Italy focused on the customer and nothing is too much trouble.”

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Posted 5 months ago

“Enjoy Hobbs clothes, though I only buy occassionally . The quality is always good and I like a lot of your styles . Online shopping is easy and delivery is usually prompt.”

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Posted 5 months ago

“Absolutely beautiful! And it came beautifully wrapped. It was a special purchase. My friend is looking for one also!”

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Posted 5 months ago

“Dress arrived on time and was well packaged”

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Posted 5 months ago

Hobbs is rated 4.4 based on 5,646 reviews