Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,784 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,784 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“I am usually impressed with Hobbs but the way in which the sale dress arrived was very disappointing.”

Helpful Report

Posted 5 months ago

Hi Jacqueline, Thank you for sharing your feedback. We’re really glad to hear that you’re usually impressed with us, but we’re very sorry that the delivery of your sale dress fell short of expectations. We take care in packaging and handling all orders, so it’s disappointing to hear that this wasn’t reflected in your experience. If you’d like, our customer service team would be happy to look into this further and see how we can make it right. We appreciate your support and hope your next order leaves a much better impression. Kind regards, Hobbs Customer Care

Posted 1 month ago

“Great service.”

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Posted 5 months ago

“I am always happy with Hobbs clothes. The fit is always good as is the quality and when purchased on sale, an added advantage. When looking for an outfit, I always try Hobbs first.”

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Posted 5 months ago

“Excellent service and high quality products”

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Posted 5 months ago

“I have visited Hobbs in Liverpool 1 and also ordered on line. Cannot praise quality of clothing and helpfulness of staff enough. I did have an issue when I paid for 24 hour delivery and item took almost 48 hours to arrive. However, I have been told that the full delivery fee of £5.95 will be refunded, without my asking for this. Well done.”

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Posted 5 months ago

“Easy order and delivery”

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Posted 5 months ago

“Packing of dresses could be better given price and delicacy of dress.”

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Posted 5 months ago

“Hobbs are very good for smart clothes.”

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Posted 5 months ago

“Packing was not up to the standard I expected.”

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Posted 5 months ago

“Good to business with - fast delivery and if unsuitable speedy refund.”

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Posted 5 months ago

“Grwat choice of dresses, good communication, fast delivery, good packaging”

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Posted 5 months ago

“Was not available in store in my size so placed order online. Easy order process on the website. Good communication and updates on delivery. Delivered as promised within 3-5 days. Evri service as the Delivery courier was unfortunately disappointing and let them down. Would recommend and use again.”

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Posted 5 months ago

“Hobbs has always been excellent regarding fashion, delivery and refunds, but my last two orders were disappointing. There were no return labels in the parcels and the last one contained dresses that were sent out with no tissue paper, they were plopped into the box and arrived untidy. I always appreciate the care and attention that goes into this, as it differentiates between fashion companies. Perhaps someone wasn't trained properly.”

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Posted 5 months ago

“Great service.”

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Posted 5 months ago

“Reliable classics.”

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Posted 5 months ago

“Kept constant contact, very happy.”

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Posted 5 months ago

“Very good and efficient service.”

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Posted 5 months ago

“Would not shop anywhere else fashionable and clothes always look good.”

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Posted 5 months ago

“Great service”

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Posted 5 months ago

“I would have given 5 stars but two things happened. The day after I bought mine they were reduced. The return of the items took me all morning to sort. The items bought in store weren’t easy to return as apparently the online system doesn’t recognise the order code. I had to wait 24 hours for this to arrive.”

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Posted 5 months ago

Hi Angela, Thank you for your review and for sharing your experience with us. We’re really pleased you felt we were close to 5 stars, but we’re sorry to hear about the issues you encountered. We understand how frustrating it can be to see an item reduced shortly after purchase. While our promotions can change quickly, we completely appreciate how disappointing that timing can feel. We’re also very sorry that returning your items was such a lengthy and inconvenient process. That’s certainly not the experience we want for our customers. The delay with the order code being recognised by our in-store system and having to wait 24 hours would have been frustrating, and we appreciate your patience while it was resolved. Your feedback is incredibly helpful, and we’ll be sure to share it with our teams as we continue working to improve our returns process and overall customer experience. If there’s anything further we can assist you with, please don’t hesitate to get in touch with our customer service team. Thank you again for taking the time to leave your feedback, we hope to provide you with a seamless 5-star experience next time. Kind regards, Hobbs Customer Care

Posted 1 month ago

Hobbs is rated 4.4 based on 3,784 reviews