Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,783 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,783 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Lovely, good quality clothes.”

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Posted 4 months ago

“Hobbs always deliver promptly and have a good choice of quality products .”

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Posted 4 months ago

“Worth it quality product”

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Posted 4 months ago

“Used to shop in Hobbs a lot but not been in a shop for years (my local ones closed). Not sure if the quality is as good as it used to be.”

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Posted 4 months ago

“Excellent service and product 👏”

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Posted 4 months ago

“I can't fault Hobbs. Went into their shop in Liverpool and the staff were so friendly and helpful.”

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Posted 4 months ago

“Delivery is slow when compared to other stores, customer services are not that great when there is an issue and refunds are slow to be paid. Products ordered recently are not as good as they used to be and the same uninspiring designs are rehashed year on year with different colours or patterns, which are often very frumpy.”

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Posted 4 months ago

Hi there, Thank you for your honest feedback. We’re sorry to hear that your recent experience with delivery, customer service, and refunds did not meet your expectations. We understand how frustrating delays and slow responses can be, and we appreciate you bringing this to our attention. We also take your comments about product quality and design seriously. Feedback like yours helps our teams review both our styles and seasonal collections, so we can continue to improve and offer products that our customers find fresh and inspiring. We truly appreciate your time in sharing this and hope we can provide a better experience for you in future orders. Kind regards, Hobbs Customer Care

Posted 1 month ago

“The system would not allow me to return an online purchase to the store”

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Posted 4 months ago

“Items showing in stock online but they are unable to locate them. Waiting for refund for postage paid on items they don’t have!”

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Posted 4 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that your order was cancelled and you did not receive a refund on the postage. This is not the service I wish to provide our customers at all. Rest assured this will be looked into to ensure your postage is refunded to you. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“Good company with quality clothes and shoes, delivered within the time frame.”

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Posted 4 months ago

“Hobbs are always a reliable company to buy from, their service is usually very good although I would say in this case I was lucky the dress wasn't damaged as it arrived in a box which had not been secured properly. Where the two flaps on the top of the box met, it had collapsed in leaving the box mostly open with the tape having stuck itself inside the box onto the delivery note. My feeling was that the box was too big for the item inside and in transit had collapsed.”

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Posted 4 months ago

“I have been with Hobbs since 20 years and never once have I regretted a purchase. Always shopped dresses (esp) and have been very pleased with every purchase, their customer service is top class when it comes to replacing items or returns. Totaly in love with Hobbs.”

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Posted 4 months ago

“I use Hobbs as much as possible. Lovely clothes well made and very stylish. I am a more mature woman and nice clothes are difficult to find but Hobbs has items that are very modern but also great for me as I like to look good.”

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Posted 4 months ago

“I’ve been a fan of Hobbs for many years, hopefully many more to come”

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Posted 4 months ago

“Habe had multiple issues with hobbs sadly!”

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Posted 4 months ago

Hello there. Thank you for taking the time to share your feedback. We're sorry to hear about the issues you experienced with Hobbs. This isn’t the level of service we aim to provide, and we’ll review the processes to prevent this from happening again. We’d love to have you shop with us again for a better experience.

Posted 4 months ago

“Returned no problem”

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Posted 4 months ago

“I have not been disappointed so far by any of my purchases from Hobbs. Ordering is straightforward, delivery of items prompt, and returning items (if necessary) has been uncomplicated. Clothes are classy, with enduring styles and sale products are certainly worth consideration.”

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Posted 4 months ago

“I’ve shopped at Hobbs regularly over many years. Usually the service, products etc are great. However, since my nearest Hobbs closed down, I decided to shop online rather than trekking to a different location. The service was very poor, delivery delayed and communication dire. I’m not confident that I’ll get what I order online in the future so may avoid it. However, eventually, I got my order after long ‘chats’ with ‘bots’ and the items met expectations. So at least the product is still good!”

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Posted 4 months ago

Hi there, Thank you for sharing your experience and for your loyalty over the years. We’re really pleased to hear that you were happy with the products themselves, but we’re very sorry for the delays and the frustration caused by the online ordering process. We understand how disappointing it can be when delivery and communication fall short of expectations, and your feedback about the difficulties with automated support is very valuable. We will share this with our team as we continue to improve our online service and communication. We truly appreciate you taking the time to let us know, and we hope future online orders will provide the smooth, reliable experience you expect. Kind regards, Hobbs Customer Care

Posted 1 month ago

“Excellent quality and both professional and refined.”

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Posted 4 months ago

“I love the elegance of the brand”

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Posted 4 months ago

Hobbs is rated 4.4 based on 3,783 reviews