Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,644 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,644 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

Visit Website

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

Français

Svenska

Español

“Lovely quality clothes”

Helpful Report

Posted 5 months ago

“I am delighted with my purchase and the envy of my work colleagues but as for the staff in your Horsham branch they are rude, patronising unwelcoming and not what one would expect from a store like Hobbs. Would I buy again of course, would I go and recommend that particular store. No”

Helpful Report

Posted 5 months ago

“Tried on in Covent Garden store where the staff were nothing short of horrible, I honestly have never been made to feel so uncomfortable, they treated me like I was a thief. Didn’t buy in store as I didn’t want those staff to benefit in any way from my money, so ordered online and collected in Southampton where the experience couldn’t have been more different, Hobbs should cherish the staff in that store”

Helpful Report

Posted 5 months ago

Thanks for your review. We’re sorry to hear about the unsatisfactory experience in-store and glad the online collection and collection in Southampton felt different. We’ll pass your feedback about the Covent Garden team to the store leadership to ensure this doesn’t happen again. If you’d like, we can look into options to make future visits more positive or assist with any current orders. If there’s anything else we can assist with, please reach out via live chat or email.

Posted 5 months ago

“Good quality well made clothing”

Helpful Report

Posted 5 months ago

“I love it. It's the exact Hobbs dress I expected. Comparing with the more formal ones ordered previously, the Zoe dress carries more elegant feminity. Perfect for a date, or just adding poetic sense in an ordinary day with its lovely print.”

Helpful Report

Posted 5 months ago

“Haven’t received my order that I placed over a week ago”

Helpful Report

Posted 5 months ago

We’re really sorry you haven’t received your order yet. This isn’t the experience we want for you. Please contact our Customer Care team so we can check your order status and arrange the fastest possible delivery or a refund if needed.

Posted 5 months ago

“Hobbs has a wide selection of dresses suitable for a wedding this is the second dress i have purchased the communication and delivery was exceptional”

Helpful Report

Posted 5 months ago

“A good quality range of clothes.”

Helpful Report

Posted 5 months ago

“Outstanding quality and design, excellent communication and items arrive promptly and beautifully packaged.”

Helpful Report

Posted 5 months ago

“Odd fit, didn’t suit me”

Helpful Report

Posted 5 months ago

Thanks for your review, Asma. We’re sorry the fit didn’t suit you. If you’d like, we can help you find alternatives or a different cut that might work better, and we’re happy to discuss returns or exchanges. If there’s anything else we can assist with, please reach out via live chat or email.

Posted 5 months ago

“Stores live up to the brand image but packaging and delivery do not . Dress was packed too tightly, packet arrived squashed and a hole torn in it.”

Helpful Report

Posted 5 months ago

Hi there, We’re sorry to hear the packaging arrived damaged and that the delivery didn’t meet your expectations. We’ve passed your feedback on to the delivery/packaging team to help improve this in the future. If you’d like further assistance, please get in touch. Kind regards, Team Hobbs

Posted 4 months ago

“Good choice and easy service”

Helpful Report

Posted 5 months ago

“Always a pleasure to deal with Hobbs”

Helpful Report

Posted 5 months ago

“Nice enough trench coat but the sleeves are too wide..”

Helpful Report

Posted 5 months ago

“Excellent service quick delivery and easy returns item I ordered sent back not because anything wrong it was excellent quality was just to big for me”

Helpful Report

Posted 5 months ago

“Hobbs have always sold quality clothing. It's been a while since I last visited a shop to buy anything but I am glad to see that your merchandise remains of good quality. Your packaging was great, thank God whereas your choice of courier, EVRi, is awful - this time they did not deliver as stipulated and were late. Over November / December, they 'lost' two of my other parcels and mis-delivered one to another address!”

Helpful Report

Posted 5 months ago

“Beautiful jacket well made and great quality. It looks expensive.”

Helpful Report

Posted 5 months ago

“I ordered these shoes to complete an outfit also bought from Hobbs. The shoes themselves were lovely but unfortunately too narrow and Hobbs don’t do wide fit or half sizesI’ve had to return them as they would be impossible to wear all day.”

Helpful Report

Posted 5 months ago

“The quick delivery and the refund.”

Helpful Report

Posted 5 months ago

“I never got the dress as yodel lost it in transit , Have ordered a jumpsuit we will see if yodel can deliver that !”

Helpful Report

Posted 5 months ago

Hi Sallyann, We’re sorry to hear your dress was lost in transit by Yodel. This isn’t the service we expect. We’ve noted your feedback and will pass it on to our delivery team to prevent this happening again. If you’d like help with the jumpsuit or any further assistance, please let us know your order number and we’ll assist promptly. Kind regards, Team Hobbs

Posted 4 months ago

Hobbs is rated 4.4 based on 5,644 reviews