Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,692 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,692 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“I am delighted with the Aimee top - excellent fit and lovely weight of material. The only reason I haven't given 5 stars is because when it arrived it was all screwed up in the bag and incredibly creased. I am just about to wash it for the first time and am hoping that the creases will disappear! To summarise - garment fine, packaging and use of Evri for deliveries, not so good.”

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Posted 2 months ago

“This a beautiful dress in a timeless style. Very stylish in a simple way; less really is more!”

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Posted 2 months ago

“Lovely colour, fits well”

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Posted 2 months ago

Hi Kathleen, thanks for your review. We’re glad you’re happy with the colour and fit. If you’d like any style tips or alternatives, please let us know.

Posted 2 months ago

“Hobbs never fails to deliver on quality pieces and a super service.”

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Posted 2 months ago

Hi Lynne, thanks for your review. We’re glad Hobbs delivers on quality pieces and a super service. If you’d like any style tips or recommendations, please let us know.

Posted 2 months ago

“Excellent service , great well made product , lovely fabric , styling & fit. The price in sale is very good value.”

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Posted 2 months ago

Hi there, thanks for your review. We’re glad you found the service excellent, the product well made, and the fabric, styling & fit lovely, with good value in sale. If you’d like any style tips or recommendations, please let us know.

Posted 2 months ago

“I ordered the dress in two sizes on 28th December , it arrived very promptly on 30th December but had to return both as I wouldn’t have felt comfortable wearing the dress. I returned the items on 5th January but, to date , I have received no personal acknowledgement that the items have been received back at base. My Post Office receipt indicated that they had been received but, more to the point, I haven’t had any inkling of when I will be refunded. I have to say it is the worst service of any of the top brands .”

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Posted 2 months ago

Hi there, We’re really sorry for the trouble with your return and the lack of acknowledgement or refund. This isn’t the experience we want for you. One of our Customer Care agents will be more than happy to assist you with this.

Posted 2 months ago

“Gorgeous dress”

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Posted 2 months ago

Hi Andrea, thanks for your review. We’re glad you think the dress is gorgeous. If you’d like any styling tips or alternatives, please let us know.

Posted 2 months ago

“Excellent service in-store at Southampton - lovely assistant steamed my Livia coat delivered by click and collect, which was badly creased in transit.”

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Posted 2 months ago

Hi Sinead, thanks for your review. We’re glad to hear you had excellent in-store service in Southampton and that the assistant helped steam your Livia coat. We'll be sure to pass your kind words on.

Posted 2 months ago

“The dress hasn’t arrived two weeks after I ordered it and paid for next day delivery. It’s too late for the event I wanted it for and if it does arrive I will have to return it. The only message I have found on the website order is that it’s delayed. An email would be more appropriate.”

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Posted 2 months ago

We’re really sorry your dress hasn’t arrived and that next-day delivery wasn’t met. This isn’t the experience we please reach out to us on our live chat so we can investigate immediately and arrange either fastest possible delivery or a refund if needed.

Posted 2 months ago

“Easy to order and super fast delivery”

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Posted 2 months ago

Hi Patrizia, thanks for your review. We’re glad you found it easy to order and that the delivery was super fast. We look forward to welcoming you back!

Posted 2 months ago

“Hobbs delivered swiftly, and the returns procedure was easy.”

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Posted 2 months ago

Hi Sharon, thanks for your review. We’re glad Hobbs delivered swiftly and the returns procedure was easy. If you’d like any style tips or alternatives, please let us know.

Posted 2 months ago

“Ordered online arrived sooner than expected beautifully packaged returns slip included just in case. Items fitted lovely true to size.”

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Posted 2 months ago

Hi Ava, thanks for your review. We’re glad the online order arrived quickly, looked beautifully packaged, and that the items fit true to size. We look forward to welcoming you back!

Posted 2 months ago

“Great fit and excellent quality”

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Posted 2 months ago

“Good value for money, beautiful earrings”

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Posted 2 months ago

“A great clothing company and I am a repeat customer. Timely and accurate customer service responses.”

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Posted 2 months ago

“I think Hobbs have communicated well and treated fairly. I originally ordered for next day delivery as was going away, but they were not able to do this. However, I received appropriate communication in time to make alternative arrangements for receipt of my item and a refund of postage.”

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Posted 2 months ago

“Beautiful dress for summer. Just the right length for someone who is petite which is welcome as Hobbs petite are often still way too long.”

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Posted 2 months ago

“My favourite colour . It’s light & it’s a great fit”

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Posted 2 months ago

“Service is efficient, purchases are beautifully packaged. Garments are well made”

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Posted 2 months ago

“I really love the dress, I didn’t want to buy it cuz of the price but am in love with it”

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Posted 2 months ago

Hobbs is rated 4.4 based on 3,692 reviews