Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,617 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,617 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

Visit Website

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

Français

Svenska

Español

“Fast delivery, lovely selection of clothes.”

Helpful Report

Posted 1 month ago

“Lovely dress, nice sizing, couldn't see how to apply 15% off or blue light disount at checkout, contacted customer service and once I confirmed I was keeping the dress, they retrospectively applied the discount”

Helpful Report

Posted 1 month ago

“Never received my order, can’t email you as it never arrived”

Helpful Report

Posted 1 month ago

Hi Fiona, I’m very sorry to hear your order didn’t arrive and you’ve had trouble reaching us. This isn’t the experience we aim to provide. Please contact our customer service team with your order number so we can investigate immediately and arrange a resolution. Kind regards, Team Hobbs

Posted 1 month ago

“Love all clothes from hobbs, so worthwhile paying that extra pound for Hobbs as their clothes will last and you will be proud to have their clothes in your wardrobe.”

Helpful Report

Posted 1 month ago

“Love Hobbs, couldn’t manage without them for those special occasions.”

Helpful Report

Posted 1 month ago

“Good service online. Prompt deliveries and refunds processed quickly. Free postage and returns too! Online chat very useful.”

Helpful Report

Posted 1 month ago

“Love Hobbs for quality and helpful staff, as in the Horsham in Sussex. Cloth sizing is perfect for size 10/12.”

Helpful Report

Posted 1 month ago

“Always delighted with the products & service from Hobbs”

Helpful Report

Posted 1 month ago

“Great quality, perfect size and lovely material”

Helpful Report

Posted 1 month ago

“Items sent quickly. Prompt delivery by Royal Mail, however the box was damaged, not particularly well packaged. Fortunately nothing was damaged and I am very pleased with my purchases, just sent one item back, very easy process to return. Awaiting my refund.”

Helpful Report

Posted 1 month ago

“Staff very helpful. Good quality fabrics”

Helpful Report

Posted 1 month ago

“Mixed service quality from Hobbs but expected better. Paid for a Saturday delivery. Lack of or rather no delivery information from courier other than email 25/4/26 00:41 to advise package was on its way to local depot. During 25/4 parcel tracking states that it is sitting in the local depot and has been awaiting collection from the courier since 6:21 on due delivery day. Contacted Hobbs through Facebook messenger at 12:01 who said they could help, then just said keep checking the tracking.So in fact no help! Spent all day waiting in for the items, delivery made at 17:11 by Evri courier, although for some reason Hobbs have delivery time as 16:11, which is incorrect. Dress and jacket unfortunately arrived by delivery extremely creased due to how it had been folded or lack of it, with in the package by Hobbs. Both were unwearable as received. Contacted Hobbs by WhatsApp who advised to contact Cheshire Oaks to arrange for the dress and jacket to be steamed free of charge, did feel the words “sorry to hear this, this is not what we expect at all” a very standard phrase. So a 50 minute journey both ways to go to Cheshire Oaks for them to steam the items, which they did after prior contact to arrange. So good service from them. Only ordered on line because previously visited Cheshire Oaks but they had no sizes in stock, especially the jacket which was full price and they couldn’t offer one in a size 12 to try on in a different colour. Although not good service this day, because the assistant kept pushing larger sizes than I am, and I wouldn’t have been able to judge if it fit or not.”

Helpful Report

Posted 1 month ago

“I haven’t dealt with them for long but my experience has been excellent”

Helpful Report

Posted 1 month ago

“Excellent service and excellent quality. Thank you.”

Helpful Report

Posted 1 month ago

“Good service. Easy to return.”

Helpful Report

Posted 1 month ago

“Just what was needed for my cousins wedding in Italy”

Helpful Report

Posted 1 month ago

“Gorgeous colour trainers. I returned my normal size 5 as they were too big.Couldn’t even get my foot in the size 4 ( too narrow ) So had to return :(”

Helpful Report

Posted 1 month ago

“Hobbs online service is very good. Clothes are wrapped beautifully with care. The same as instore too.”

Helpful Report

Posted 1 month ago

“Hobbes makes excellent clothing; the fabric, workmanship and design are unsurpassed.”

Helpful Report

Posted 1 month ago

“Love Hobbs clothes. Several things I like but are not available in petite, as standard clothes are too long. I like how the clothes are packed and returns are easy.”

Helpful Report

Posted 1 month ago

Hobbs is rated 4.4 based on 5,617 reviews