Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,692 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,692 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“I love Hobbs. Excellent quality. Great prices. I love the different designs, the everyday wear and occasion wear, plus the accessories and footwear. Being a size 3 their shoes fit me perfectly. My go to store for all of my clothes items. I now have a Hobbs only wardrobe.”

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Posted 2 months ago

“Great quality and fit.”

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Posted 2 months ago

“I find Hobbs a great place to shop, and have always felt confident in their sizing. Sadly, in the recent sale, I found that four of the dresses I ordered did not quite fit or suit me, and had to be returned, which was a surprise, as I have several Hobbs dresses which fit perfectly. The returns were straightforward, as always, and by returning them to a store I received an instant refund. Fortunately, I did find a dress which was a perfect fit, so my faith is restored.”

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Posted 2 months ago

“Lovely colour”

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Posted 2 months ago

“Quick delivery, quality products”

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Posted 2 months ago

“Such amazing customer service”

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Posted 2 months ago

“Very efficient service and stylish brand”

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Posted 2 months ago

“A great classic white tee shirt.”

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Posted 2 months ago

“Love the choice for petite women.”

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Posted 2 months ago

“My order arrived really quickly after ordering.”

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Posted 2 months ago

“Great service but I'd prefer to go to a store and try it on instead of the hassle of online shopping. Shame the stores aren't stocked with enough clothes any more :(”

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Posted 2 months ago

“Great shop and staff always friendly”

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Posted 2 months ago

“The quality is unmatched and customer service is wonderful”

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Posted 2 months ago

“Shoes arrived quick but were defective. Good size etc but had to return and order replacement. Hobbs gave me free return label as the shoes were damaged however they wouldn't refund delivery for the second pair. Essentially had to pay delivery fee twice even though it wasn't my fault the first pair had to be returned.”

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Posted 2 months ago

Hello there, I’m really sorry to hear your Hobbs order arrived defective and that the delivery costs for the replacement were not clearly resolved. That isn’t the experience we aim for, and I understand your frustration. I’ll pass your comments to our support and logistics teams so this can be reviewed and addressed to prevent it from happening again. If you’d like, please reach out to us so we can arrange a refund for the delivery charge.

Posted 1 month ago

“Very good, nice model”

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Posted 2 months ago

“Very good quality clothing. Attractive designs for more formal occasions.”

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Posted 2 months ago

“Excellent service and a really quick delivery with good updates”

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Posted 2 months ago

“Still not received- ordered in December- no updates and difficult to contact directly”

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Posted 2 months ago

We’re really sorry your Hobbs order placed in December hasn’t arrived and that you’re finding it hard to contact us. This isn’t the experience we want for you. You can reach us via live chat, phone, or email with details and we’ll respond quickly.

Posted 2 months ago

“Not as expected and the coat arrived inside it pre wrapped without plastic as normal which is not what I ordered or wanted and unhygienic Hobbs delivery and customer service is generally atrocious”

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Posted 2 months ago

We’re really sorry about the coat arriving pre-wrapped without plastic and the overall experience with delivery and service. This isn’t the standard we want for you. Please contact us with your order number and details so we can assist promptly.

Posted 2 months ago

“Good quality clothes”

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Posted 2 months ago

Hobbs is rated 4.4 based on 3,692 reviews