Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,692 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,692 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Quick service”

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Posted 2 months ago

“Very quick and efficient service. Good communication.”

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Posted 2 months ago

“Hobbs in George Street, Edinburgh- beautiful store. Looking fabulous with lots of lovely bright colours. Carol and her team do an amazing job, Italy focused on the customer and nothing is too much trouble.”

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Posted 2 months ago

“Enjoy Hobbs clothes, though I only buy occassionally . The quality is always good and I like a lot of your styles . Online shopping is easy and delivery is usually prompt.”

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Posted 2 months ago

“Absolutely beautiful! And it came beautifully wrapped. It was a special purchase. My friend is looking for one also!”

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Posted 2 months ago

“Dress arrived on time and was well packaged”

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Posted 2 months ago

“Always elegant and stylish clothes that fit well.”

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Posted 2 months ago

“Order arrived fairly quickly and was packaged really well with contents well protected.”

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Posted 2 months ago

“I love them ! I would now like a top to go with them.”

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Posted 2 months ago

“Jacket is beautiful however the service re online orders was poor. I ordered 2 dresses and 2 jackets plus hat. The items were poorly packaged and hence very creased on arrival. The hat was only sent in a plastic envelope do easily crushed in transit. No labels on hat and interior looked a little soiled probably previously worn and returned. This was last in stock so could not return as required. Disappointed that Hobbs failed to respond to my email concerning my purchases. Shame customer service is letting you down”

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Posted 2 months ago

We’re really sorry to hear about the issues with packaging, the hat, and the lack of response to your email. This isn’t the standard of service we aim for. Please could you share your order number and any photos of the items via email, so we can look into this and arrange a suitable resolution as quickly as possible.

Posted 2 months ago

“3 Items were never received thanks to Hobbs using Evri. Why? Please use Royal Mail- the only reliable delivery service. Evri has a nationwide bad reputation for non delivery and must lose Hobbs so much money. I will no longer buy from Hobbs as my time is wasted and it’s too stressful.”

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Posted 2 months ago

We’re really sorry to hear about the missing items and the delivery issues with Evri. This isn’t the experience we want for you. We can investigate this with the carrier and get things sorted. Please share your order number and the items affected via email, or reach out to us via our live chat so we can look into this immediately and arrange the quickest possible resolution.

Posted 2 months ago

“Everything I have bought from Hobbs has been lovely. The skirt is perfect length, very nice fabric and pretty pattern. I bought full outfit, including shoes and hat, for my daughters wedding and have been a fan ever since.”

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Posted 2 months ago

“I have used Hobbs stores for many years and have always found the assistants very helpful, and pleasant to deal with. However, when it comes to refunds when you return goods I have had to get the store to help me as I have waited up to six weeks for two refunds which were over £200. When I telephoned the Hobbs helpine they were not very helpful and that is why I involved the store in Aberdeen to help me out. Since the Aberdeen store is now part of a franchise. we don't get the same choice of garments which is most irritating.”

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Posted 2 months ago

“I can depend on Hobbs sending my purchases beautifully packed and sent quickly .”

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Posted 2 months ago

“Always a super friendly shop. Clean and warm on every visit.”

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Posted 2 months ago

“Good fabric, nice designe”

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Posted 2 months ago

“Excellent customer service and prompt dispatch and delivery.”

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Posted 2 months ago

“Superb quality clothing .”

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Posted 2 months ago

“This was a birthday gift. If the recipient does like or want it, I will have it.”

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Posted 2 months ago

“Quick delivery”

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Posted 2 months ago

Hobbs is rated 4.4 based on 3,692 reviews