Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,617 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,617 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Good quality, fashionable. Excellent Choice of casual and occasion wear. Very comfortable to wear.”

Helpful Report

Posted 1 month ago

“I am certainly not happy with the online service. I ordered a dress last month and was looking forward to receiving it as it was meant to be for a wedding next month. No explanation to why my order was cancelled. There was enough stock availability for the size I wanted. Very disappointed with the online shopping experience. Will now look at your competitors.”

Helpful Report

Posted 1 month ago

Hi there, I’m very sorry you had a disappointing online shopping experience, and I understand how frustrating it must be when an order is cancelled without explanation, especially when you needed it for a wedding. Please contact our customer service team so we can look into your order details, and help find a suitable solution as quickly as possible. Kind regards, Team Hobbs

Posted 1 month ago

“Lovely shop & images of items.”

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Posted 1 month ago

“Beautiful dress but issues on return - have to pay €20 and sent it back later that day Hobbs emailed me to advise they gave me wrong return information dress returned and didn't know if I'll get refund emailed customer service a few times still awaiting a reply- STILL NO REPLY FROM HOBBS STILL NO REFUND- BE VERY CAREFUL BUYING FROM HOBBS AM OWED OVER €200”

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Posted 1 month ago

Hi Geraldine, I’m really sorry for the return issues and the delays in replying. This isn’t the experience we want for you. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 month ago

“Always good. I buy Hobbs stuff for work.”

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Posted 1 month ago

“Hobbs is my go to for fab clothes. Their accessories are always a firm favourite. The scarves in particular are always so colourful with great prints.”

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Posted 1 month ago

“Extremely upset and disappointed in the way my dress came, the wrapper that was dress was wrapped in was damaged and made the dress creased in the bag and it wasn't on a hanger also, I will definitely not order again , I contacted customer service, not a good response.”

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Posted 1 month ago

Hi Lesley, I’m really sorry to hear about the damaged dress and the poor experience with customer service. That isn’t the standard we aim for, and I understand how frustrating this must have been. Please could you share your order number and any photos of the damaged packaging and dress with our customer service team, we'll have our team review this immediately and arrange a solution as quickly as possible. Kind regards, Team Hobbs

Posted 1 month ago

“The dress was lovely, fantastic matterial, soft . the pattern was great, the only problem as far as I was concerned was the red flower, they stood out , I am not a fan of ref clothing or on clothing.”

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Posted 1 month ago

“I have a Blake linen jacket with one button , hoped this jacket would be more or less the same in a different colour .But it had 2 buttons and much longer and looked like a mans suit jacket!”

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Posted 1 month ago

Hi Lesley, I’m really sorry the jacket didn’t meet your expectations in the new colour. That isn’t the fit or style we want you to have. If you’d like, please share your order number (and any photos if possible) and we’ll help arrange an exchange or return, and check options for a different colour or fit. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 month ago

“As compared with other brands, Hobbs' returns leave much to be desired. I returned an unsuitable dress by post on 30th April - one week later, I have NOT received any notifications from Hobbs. I am attaching the Post Office receipt here. If I don't hear immediately from Hobbs, I shall be posting a negative review on Truspilot.”

Helpful Report

Posted 1 month ago

Hi Isabel, I’m very sorry to hear about the delay and lack of notification regarding your return. This isn’t the experience we want for our customers, and I understand your frustration. Please contact our customer service team with your return details and the Post Office receipt so we can investigate immediately and update you on the status of your return. Kind regards, Team Hobbs

Posted 1 month ago

“Beautiful jacket in a rich coral red colour. Matches the dress I bought from Hobbs lovely”

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Posted 1 month ago

“Beautifully packaged clothes. Well made. Easy to order. Delivered on time.”

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Posted 1 month ago

“£150 taken out of my credit card. Goods not received. No response from Customer Services”

Helpful Report

Posted 1 month ago

Hi there, I’m really sorry to hear about £150 being charged and that you haven’t received your goods or a response from Customer Services. That isn’t the service we aim to provide. If you’d like, please share your order number and any details you have. We’ll look into what happened with the charge and why the delivery didn’t arrive, and we’ll work to resolve this as quickly as possible. We can also review what went wrong with our communications to prevent this in the future. Thank you for giving Hobbs a chance to address this. Kind regards, Team Hobbs

Posted 1 month ago

“Had a wonderful experience at Hobbs shop in Edinburgh, the lady that looked after me couldn't do enough and made my visit feel like I was very important, I was very impressed, I would definitely recommend this shop.”

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Posted 1 month ago

“Good quality and style products sold.”

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Posted 2 months ago

“Good easy to order and fairly quick to refund if required.”

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Posted 2 months ago

“They are all comfortable and soft.”

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Posted 2 months ago

“Thus is my 1st purchase from Hobbs and my experience was painless.”

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Posted 2 months ago

“Gorgeous dress, but I had to send it back unfortunately. Runs really big. I am size 10 and I gained a little weight lately and still size 8 was so big. I looked like a bag of potatoes :). I ordered 8 as you are advised that it runs big. I was sorry, as the dress is really pretty.”

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Posted 2 months ago

“I was disappointed when I visited the Morpeth store. The assistant constantly moaned asking why I ordered them online and did I not realise it would be have better for the store if I had ordered them there. She was not the most welcoming”

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Posted 2 months ago

Hobbs is rated 4.4 based on 5,617 reviews