Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,617 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,617 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“I love Hobbs clothes. I have coats, jackets, dresses, tops, skirts purchased over several years. I even have a pair of shoes and raincoat. I usually wait for a price reduction before purchasing. I am lucky to live near to the new shop at Fosse Park, Leicester.”

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Posted 2 months ago

“Excellent service and beautifully made clothes”

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Posted 2 months ago

“Im very sorry to say that my first purchase was a great disappointment. It arrived completely creased on 27 April. I left it to hang for a few days to see if creases fell out, no they did not. It was dry clean only. However, I tried to gently press the garment - even this did not work. Due to the neck line cross over and the zip at the rear I could not get the garment to look presentable. I would therefore kindly ask for either a replacement or a refund. The event to which I was hoping to wear it is this coming weekend thats why Im so disappointed. My order no. was 18887187. I look forward to hearing from you gillidavies@hotmail.com”

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Posted 2 months ago

Hi Gillian, Thank you for your message, and I am very sorry to hear how disappointed you have been with your first purchase. I completely understand your frustration, especially as you had hoped to wear the garment for an important event. We appreciate you taking the time to try hanging and gently pressing it yourself. Please contact our customer service team directly so we can assist you further with the next steps. We would very much like the opportunity to resolve this for you. Again, I sincerely apologise for the inconvenience and disappointment caused. Kind regards, Team Hobbs

Posted 1 month ago

“I found Hobbs very helpful and the staff friendly. I spoke on the telephone only and ordered on line.”

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Posted 2 months ago

“Extremely disappointed in my overall experience with Hobbs on this occasion. The dress was bundled into a small bag, buttons opened and very creased. It did not look like a new dress. I had to send the dress to be pressed to try and remove the creases as it was ordered for a family occasion and I paid the extra charge for express postage to receive it on time. It’s a very wide fitting dress, with side pockets. I have bought many items from Hobbs and have been pleased with my purchases in the past. For this reason I felt like it was a safe purchase but it was not. I would describe the dress as quite baggy in style.”

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Posted 2 months ago

Hi Monica, I’m really sorry to hear about the condition of the dress and the experience you had with the packaging and fit. That isn’t what we want for our customers, especially when it’s for a family occasion. If you’d like, please share your order number and any photos of the creasing and the packaging. We’ll arrange an appropriate resolution (replacement, refund, or alteration where possible) and review how this was handled to prevent it happening again. Thank you for letting us know. Kind regards, Team Hobbs

Posted 1 month ago

“Beautiful dress.”

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Posted 2 months ago

“Very professional delivery and returns system. Will definitely buy from you again.”

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Posted 2 months ago

“Fell in love with it. Beautiful”

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Posted 2 months ago

“Everything is very good quality and it’s easy to shop on line.”

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Posted 2 months ago

“Excellent service”

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Posted 2 months ago

“My go too clothes shop/online for every occasion”

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Posted 2 months ago

“Always a pleasure to buy from this company”

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Posted 2 months ago

“I was really disappointed that the price of the return wasn’t more transparent before I bought - 20 euros return fee from Portugal; compared to other outlets I thought this was pretty steep.”

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Posted 2 months ago

Hi there, I’m really sorry to hear that the return fee wasn’t transparent before you bought. That isn’t the experience we want, and I can understand how frustrating that would be. If you’d like, please share your order number and any details about the purchase. We’ll review the return charges and options for Portugal to make this right and avoid surprises in the future. Thank you for giving us the chance to address this. Kind regards, Team Hobbs

Posted 1 month ago

“Very good quality product looks and feels more expensive than it was !! Can dress it up or down !”

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Posted 2 months ago

“Customer Services were unhelpful. They were unable to confirm if it was a true fit, and misleading told me it was sold out in my size. Fortunately I checked for myself, and the rest as they say is history!”

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Posted 2 months ago

“In the middle of trying to return this dress - taking forever and no updates!”

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Posted 2 months ago

Hi Rachel, I’m sorry to hear that the Pemberton dress isn’t meeting expectations with the length and how it hangs. That’s not the standard we aim for. If you’d like, please get in contact with Customer Service's and share your order number and any photos of the dress, and we’ll investigate and see what we can do to make this right. Kind regards, Team Hobbs

Posted 1 month ago

“Delivery was prompt. Website easy to use”

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Posted 2 months ago

“Parcel arrived very quickly. Dress was wrapped really well and very good quality finish.”

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Posted 2 months ago

“Expensive but worth it as Hobbs quality far exceeds that of other high street retailers.”

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Posted 2 months ago

“Lovely jacket and is true to size however only four stars as the colour is much paler than in the photo. I expected a vibrant blue but it is much paler but as I have bought the hat to match it I decided to keep”

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Posted 2 months ago

Hobbs is rated 4.4 based on 5,617 reviews