Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,660 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,660 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Excellent service…easy to order on line ..item despatch immediately and received the following day”

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Posted 6 months ago

“A beautiful, comfortable dress. I sized down from a 14 to a 12 as it is roomy.”

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Posted 6 months ago

“As always excellent service.”

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Posted 6 months ago

“Good company”

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Posted 6 months ago

“Sorry cannot leave review as I have not received my order Evri couriers”

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Posted 6 months ago

Hi June, I’m really sorry to hear you haven’t received your order due to issues with Evri. That must be frustrating, and I apologise for the inconvenience this has caused. It seems your query has since been resolved, we would love to make your next experience a better one.

Posted 5 months ago

“Was worn by someone chucked in a box could smell someone else’s perfume and armpit smell very poorly packaged no plastic cover on items nothing”

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Posted 6 months ago

Hi Rehana, We are incredibly sorry to hear your Hobbs item arrived worn and with an unusual smell, and that the packaging was inadequate. This is not up to our standards, and your feedback has been raised. Thank you for taking the time to leave a review, and we hope to make your next purchase perfect for you.

Posted 5 months ago

“Mostly happy with my purchases, some items I buy size up for comfort.”

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Posted 6 months ago

“Did Click & Collect from Chester store. Lovely staff”

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Posted 6 months ago

“Fabulous little fur jacket … lots of options of how to wear, Thank you even down to a nice pair of jeans , so pleased with this purchase”

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Posted 6 months ago

“Lovely dress. Classy.”

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Posted 6 months ago

“The communications/follow up about my delivery was poor.”

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Posted 6 months ago

“Perfect fit”

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Posted 6 months ago

“I am very pleased with my purchase but very annoyed that I paid for next day delivery and it took 3 days to arrive still waiting for a reply to my complaint and a refund”

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Posted 6 months ago

Hi Mandy, thanks for your review. We’re glad you’re pleased with the purchase, but we’re very sorry about the delayed delivery and the lack of response on your refund. I can confirm that your next day delivery charge has been refunded for you. Kind regards, Team Hobbs

Posted 5 months ago

“order was placed on 4/12/25. evri has lost it. I chased it on 16/12/25. On 19/12/24 Hobbs writes back saying they can see it has been delivered and they will be back in 24 hrs still waiting. Absolutely appaulled by the service.”

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Posted 6 months ago

Hi there, We’re very sorry to hear about the lost order and the conflicting delivery update. This isn’t what we’d expect for our customers. It looks like your query has since been resolved, we would love to make your next experience a smoother one.

Posted 5 months ago

“Huge fan of Hobbs and have bought quite a few lovely dresses from here”

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Posted 6 months ago

“Quick delivery, nothing else to point out.”

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Posted 6 months ago

“Gets wrinkled immediately”

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Posted 6 months ago

Good afternoon. We’re very sorry to hear that the item gets wrinkled immediately. Your feedback is incredibly valuable in helping us improve the quality of each product. We look forward to making sure your next purchase is perfect for you.

Posted 6 months ago

“I bought the jacket but when arrived too big so returned and bought the smaller size from Hobbs in London . Service quick and helpful . The jacket is delightful .”

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Posted 6 months ago

“Classic clothing and good quality”

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Posted 6 months ago

“Great service”

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Posted 6 months ago

Hobbs is rated 4.4 based on 5,660 reviews