Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,635 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,635 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Hobbs is always not making coats that get to your wrist and the arm measurements are just off. Nice coat but the arms didn’t fit even after sizing up twice my size.”

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Posted 3 months ago

“Good quality clothes! Service needs an uplift when shopping in store, maybe people need to be reminded that a smile goes a long way. I guess it’s about one’s personality.”

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Posted 3 months ago

“Quality clothing at fair prices”

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Posted 3 months ago

“Excellent service. Good quality”

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Posted 3 months ago

“Unfortunately I have given 3 stars and this is due to the first visit to the store when returning the shoes for the first time. The assistant was not sympathetic or apologetic but did remind me that they could not make the pattern the same on each shoe which I appreciate but they were just too different in my opinion. I returned a few days later to refund the second pair of shoes and the staff were very nice and apologetic.”

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Posted 3 months ago

“Love Hobbs, great choice of stylish clothes.”

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Posted 3 months ago

“I just love the quality and style of Hobbs.”

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Posted 3 months ago

“Easy to order online. Efficient delivery. Beautiful clothes and accessories.”

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Posted 3 months ago

“Lovely dress which I would have bought but there is a fault with the setting of the right hand arm which means it doesn’t sit right on the body. I keep buying things only to find they have a fault. Last thing was a cardigan which had a line of different colour due to fading. Quality seems to have declined.”

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Posted 3 months ago

“Excellent range of choice Reliable Petite range usually fits well”

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Posted 3 months ago

“User friendly website with clear photos and information. Styles shown are well designed with often a choice of colour. As I am only five feet tall, it is especially pleasing that Hobbs offer petite sizes.”

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Posted 3 months ago

“Provides sophistication to that little dress.”

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Posted 3 months ago

“Very good on delivery. This is the second coat I have from Hobbs. Definitely shop with them again”

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Posted 4 months ago

“Elegant and comfortable shoe”

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Posted 4 months ago

“Easy to order and return items.”

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Posted 4 months ago

“Coat never received. Paid extra for next day delivery and this did not happen. After 5 days when the delivery had not taken place I cancelled the order. I assume Hobbs had it returned by the courier. If the courier is so unreliable perhaps Hobbs should use a courier who can deliver the goods on the day specified and paid extra for. It was an expensive coat.”

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Posted 4 months ago

Hi Patricia, We’re very sorry to hear about your experience and completely understand your frustration, especially after paying extra for next-day delivery. This is certainly not the level of service we aim to provide. Delays with a courier can occasionally occur, but we appreciate that this is particularly disappointing when you’ve paid for an expedited service and were expecting the item promptly. We’re sorry that the delivery did not arrive as scheduled and that you ultimately had to cancel the order. Your feedback regarding the delivery experience is important and will be shared with our logistics partners as we continue working to improve reliability. Kind regards, Hobbs Customer Care

Posted 3 months ago

“Great place to do online shopping. Good quality, classy cuts”

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Posted 4 months ago

“Prompt delivery. Good quality”

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Posted 4 months ago

“It’s a fabulous coat for Spring / Autumn”

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Posted 4 months ago

“Beautiful dress , have returned it due to not being a good fit on me”

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Posted 4 months ago

Hobbs is rated 4.4 based on 5,635 reviews