Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,762 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,762 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Very good service”

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Posted 4 months ago

“I really like Hobbs petite wool dresses and now have a wee collection.”

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Posted 4 months ago

“Hobbs always deliver their parcels nicely wrapped. Love it.”

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Posted 4 months ago

“Well made high quality and stylidsh clothes”

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Posted 4 months ago

“Although my first order was loss in transit, I reordered and the 2nd jumper arrived in quick time.”

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Posted 4 months ago

“I like HOBBS, I have a lot of HOBBS clothes in my wardrobe. They normally wash very well too. The only thing is if one has a problem it can be difficult to get through to HOBBS head office and they can take a long time to answer, sometimes many days.”

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Posted 4 months ago

“Wonderful customer service and delivery”

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Posted 4 months ago

“Love Hobbs clothes. Their petite are perfect fit”

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Posted 4 months ago

“Ordered easily online...no problems with delivery and actually delivered the day after I ordered. Returned to a Hobbs store and the staff were very helpful and refunded no problem at all”

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Posted 4 months ago

“Poor execution of online business”

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Posted 4 months ago

Good morning, Thank you for your feedback. We’re sorry to hear that your experience with our online service fell short of expectations. This isn’t what we aim for, and we appreciate you bringing it to our attention. If you’d be willing to share more details, we’d be grateful for the chance to look into it and improve. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“I love Hobbs cloths and always find the staff helpful”

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Posted 4 months ago

“Always very pleased with any item purchased from Hobbs. Perfect fit everytime”

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Posted 4 months ago

“Easy to order online. Excellent service.”

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Posted 4 months ago

“Always liked Hobbs clothing felt they went a bit frumpy for a while but seemed to have sorted themselves out”

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Posted 4 months ago

“Didn’t manage to try the dress. Evri failed to deliver the parcel and Hobbs customer service line kept cutting off. Paid through the nose for a dress I haven’t seen and couldn’t speak to anyone or get a response via email.”

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Posted 4 months ago

Good morning, Thank you for taking the time to leave your review, and we’re truly sorry for the frustration you’ve experienced. Not receiving your parcel, being unable to reach our customer service team, and waiting without a response is understandably very disappointing and certainly not the level of service we aim to provide. Rest assured this will be looked into. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“Quick to respond to an on line order. Always well packaged .I sometime travel to Hobbs in Bury St Edmunds lovely staff.”

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Posted 4 months ago

“First time but not last time ordering from Hobbs.”

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Posted 4 months ago

“Very good no problems with ordering or receiving goods.”

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Posted 4 months ago

“Quality is low”

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Posted 4 months ago

“Not sure on the delivery company you used. Better service from Post Office or Evri”

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Posted 4 months ago

Hobbs is rated 4.4 based on 3,762 reviews