Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,638 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,638 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Excellent shop”

Helpful Report

Posted 4 months ago

Hello there, Thank you so much for your lovely feedback! I am delighted to hear that you think we’re an excellent shop. Your support truly means a lot to us, and we hope to welcome you back again soon! 💛 -Hobbs Customer Care.

Posted 4 months ago

“Beautiful color and warm fabric. Classic skirt.”

Helpful Report

Posted 4 months ago

Hello there, Thank you so much for your lovely feedback! I am delighted to hear that you love the beautiful colour, warm fabric, and classic style of the skirt. We truly appreciate you taking the time to share your experience and hope you enjoy wearing it! 💛 -Hobbs Customer Care.

Posted 4 months ago

“Hi I returned this dress on 4th feb via post office have not had any acknowledgement of this please can you chase it up”

Helpful Report

Posted 4 months ago

Hello there, Thank you for getting in touch. I’m sorry to hear you haven’t had any acknowledgement of your return yet. Please could you send over the proof of postage provided by the Post Office when you returned the dress? Our team can then chase this up for you! Thank you for your patience. -Hobbs Customer Care.

Posted 4 months ago

“loved the style but they arrived damaged”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your feedback. I’m really sorry to hear the Hobbs item arrived damaged, that’s disappointing and not what we want for our customers. If you’re able, please send us your order number and photos of the damage so our Customer Care team can investigate and arrange a suitable resolution. Again, I’m sorry for the hassle this caused. Your feedback will help us improve.

Posted 4 months ago

“A beautiful bracelet that matches the necklace that I bought from hobbs. A great quality bracelet for the price. Very stylish. Quick delivery. I highly recommend”

Helpful Report

Posted 4 months ago

Hello there, Thank you so much for your lovely feedback! I am delighted to hear that you love the bracelet and that it matches your Hobbs necklace so beautifully. It’s wonderful to know you’re pleased with the quality, style, and value. We’re also really glad your delivery arrived quickly. Thank you for the high recommendation, it truly means a lot to us! 💛 -Hobbs Customer Care.

Posted 4 months ago

“I ordered the blue top but didn’t like the texture of the material so returned it in store. I used a birthday code to buy it online but when I returned it and tried to buy something else, the code showed ‘already redeemed’ and despite emailing the company over a week ago, I have heard nothing from them so I’m very disappointed with their customer service!”

Helpful Report

Posted 4 months ago

I’m really sorry to hear about the texture issue and the trouble with the birthday code, and that you haven’t heard back from us yet. That isn’t the service we aim to provide. We’d like to look into this with our Customer Care team. If you’re able, please share your original order number, any confirmation emails, and details of the code you used. We’ll investigate and get back to you with a resolution as soon as possible. Again, apologies for the disappointment this has caused. Your feedback will help us improve.

Posted 4 months ago

“I like Hobbs clothes but they are expensive and so I returned the skirt because it was too long and for those prices it needed to fit just right.”

Helpful Report

Posted 4 months ago

“Quality, style and an excellent service”

Helpful Report

Posted 4 months ago

Hello there, Thank you so much for your lovely feedback! I am delighted to hear that you’re pleased with the quality, style, and service you received. Your support truly means a lot to us, and we hope to welcome you back again soon! 💛 -Hobbs Customer Care.

Posted 4 months ago

“Amazing shoe”

Helpful Report

Posted 4 months ago

Hello there, Thank you so much for your lovely feedback! I am delighted to hear you think the shoe is amazing. We hope you enjoy wearing it, and we’d love to welcome you back again soon! 💛 -Hobbs Customer Care.

Posted 4 months ago

“Stylish, comfy. Received many compliments”

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Posted 4 months ago

“Love the fact that Hobbs produces Petite sizes”

Helpful Report

Posted 4 months ago

“I love shopping with Hobbs, they get every aspect of online shopping right. The website is easy to navigate, there's a great selection of good quality products which arrive promptly and beautifully packaged and should I need to return anything the whole process is easy and refunds organised quickly. It would be great if other retailers followed Hobbs' example.”

Helpful Report

Posted 4 months ago

“Delighted with Hobbs Iona coat”

Helpful Report

Posted 4 months ago

“Beautiful dress, lovely material. It was roomy and hung well I have seen others in this dress and it looked lovely but unfortunately I returned it as it didn't suit me.”

Helpful Report

Posted 4 months ago

“Quality clothing”

Helpful Report

Posted 4 months ago

“As always , Hobbs quality is spot on and excellent delivery time .”

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Posted 4 months ago

“I did not receive my Luana order. I received completely the wrong item and size and I am still awaiting a refund.”

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Posted 4 months ago

“Great as usual.”

Helpful Report

Posted 4 months ago

“I placed an order and it never arrived at the store. Contacted customer services and they said ring the store. I did and they advised me to call back after the weekend which this took the order well over the 5 working day delivery cut off. But in the meantime I had to place and PAY for another order of the same items incase they sold out due to sale. This is poor customer service because the onus should be on Hobbs to make sure I receive what I paid for without me having to pay twice. As a customer I feel and felt undervalued. I tried to contact numerous times Hobbs customer services regarding this issue but without success. The original order wasn’t delivered and because of the inconvenience and lack of help from Hobbs makes me think twice shopping with them again.”

Helpful Report

Posted 4 months ago

Good afternoon Gillian, Thank you for taking the time to share this, and I’m truly sorry for the experience you’ve had. Your order not arriving, being passed back and forth between store and customer services, and then having to pay for a second order to avoid missing out is incredibly frustrating — and you’re absolutely right, the responsibility should never fall on you to chase this. I completely understand why this has left you feeling undervalued, and I’m sorry you weren’t able to reach us for support when you needed it. Your comments have been taken on board and passed to the relevant teams so we can improve our service going forward. If there’s anything still unresolved, please let us know — we’re here to help.

Posted 4 months ago

“I really like their styles. Wish they would cater to larger breasted women so that I could wear the full sleave dresses”

Helpful Report

Posted 4 months ago

Hobbs is rated 4.4 based on 5,638 reviews