Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,639 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,639 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Great place to do online shopping. Good quality, classy cuts”

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Posted 4 weeks ago

“Prompt delivery. Good quality”

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Posted 4 weeks ago

“It’s a fabulous coat for Spring / Autumn”

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Posted 4 weeks ago

“Beautiful dress , have returned it due to not being a good fit on me”

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Posted 4 weeks ago

“Like Hobbs clothes, plenty of choice. Includes knee length dresses, better than the ankle length from most retailers. Like the fabric and patterns.”

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Posted 4 weeks ago

“Quality clothes and quality service!”

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Posted 4 weeks ago

“Nicely made, good size, not overpowering”

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Posted 4 weeks ago

“Excellent service from ordering to receiving, and unfortunately to returning.”

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Posted 4 weeks ago

“Good service and delivery”

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Posted 4 weeks ago

“Beautiful dress however I am now on my 3rd reorder of this dress as the last 2 have been faulty in that the zip was getting stuck at the thick part of the waistband. Hobbs customer service have been excellent however despite asking for and being assured the replacement would be checked before dispatch, this clearly hasn’t happened. Hopefully 3rd time lucky.”

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Posted 4 weeks ago

“I like this shop because it's timeless and still modern, still very good fabric, very classy styles. They're serious and elegant, higher end shop above average but still affordable. I love it!”

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Posted 4 weeks ago

“Always good quality”

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Posted 4 weeks ago

“Always good quality style and service”

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Posted 4 weeks ago

“Beautiful coat, the petite length fit perfectly.”

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Posted 4 weeks ago

“Most recent experience was a click & collect order and it was pleasant.”

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Posted 4 weeks ago

“The Lizzie shoe is very comfortable for a high heeled shoe”

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Posted 4 weeks ago

“Excellent service, very quick delivery.”

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Posted 4 weeks ago

“Ordered two pairs of Greta Sneaker. Never received, Hobbs failed to provide updates and their customer service is only accessible via Ai bot. It took 17 days to find out package status and today they finally said it was lost! If I want item reorder. Why would I reorder with this poor salesmanship and customer service....geez🙄!”

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Posted 1 month ago

Hi Lin-Dai, We’re really sorry to hear about your experience and completely understand your frustration. Waiting over two weeks for an update only to learn that your package was lost is far from the experience we want our customers to have. While lost parcels are rare, the delay in communication and the difficulty reaching support clearly added to the inconvenience, and we sincerely apologise for that. Your feedback about the ordering and support experience is important to us and will be shared with our team as we work to improve both our delivery communication and customer service access. Kind regards, Hobbs Customer Care

Posted 4 weeks ago

“Fabric is dreadful I washed to try to make it relaxed but it didn’t work otherwise I’d have returned Definitely not”

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Posted 1 month ago

Hi Linda, Thank you for your feedback. We’re sorry to hear that the fabric didn’t meet your expectations and that washing it didn’t improve the feel for you. We always aim to provide clear descriptions and quality products, so we appreciate you sharing your experience. Kind regards, Hobbs Customer Care

Posted 4 weeks ago

“Great costumer service and fast delivery. Thank you. ☺️”

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Posted 1 month ago

Hobbs is rated 4.4 based on 3,639 reviews