Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,639 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,639 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Excellent fit and nice material. Perfect length for 5ft 2inches with heels. Just wish I could get the same style in black.”

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Posted 4 weeks ago

“Generally, I like Hobbs clothing but this year I have not been so lucky with my online choices. The fact that I have not been pleased with my online orders recently, I shall definitely be watching for any new lines coming through.”

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Posted 4 weeks ago

“I ordered the Milan Clutch for my son's upcoming wedding next month as it matched the shawl I'd already bought and also the dress I purchased from Hobbs. When I received the bag, the bag was torn open and the cloth bag inside had not protected the silk bag inside. It was stained so couldn't be used. I returned it for a refund, explaining that paper packaging does not protect the goods inside and as the package had ripped, the bag was damaged. A shame but I didn't want a replacement as it showed how easily this clutch bag could suffer staining. Very expensive and perfect colour for my outfit but wasn't to be. I advised Hobbs re this problem but no word back.”

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Posted 4 weeks ago

“A good choice of clotbes in styles that suit me. I need a pettit fit for dresses and jackets and Hobbs has these.”

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Posted 4 weeks ago

“Hobbs is always not making coats that get to your wrist and the arm measurements are just off. Nice coat but the arms didn’t fit even after sizing up twice my size.”

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Posted 4 weeks ago

“Good quality clothes! Service needs an uplift when shopping in store, maybe people need to be reminded that a smile goes a long way. I guess it’s about one’s personality.”

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Posted 4 weeks ago

“Quality clothing at fair prices”

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Posted 4 weeks ago

“Excellent service. Good quality”

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Posted 4 weeks ago

“Unfortunately I have given 3 stars and this is due to the first visit to the store when returning the shoes for the first time. The assistant was not sympathetic or apologetic but did remind me that they could not make the pattern the same on each shoe which I appreciate but they were just too different in my opinion. I returned a few days later to refund the second pair of shoes and the staff were very nice and apologetic.”

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Posted 4 weeks ago

“Love Hobbs, great choice of stylish clothes.”

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Posted 4 weeks ago

“I just love the quality and style of Hobbs.”

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Posted 4 weeks ago

“Easy to order online. Efficient delivery. Beautiful clothes and accessories.”

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Posted 4 weeks ago

“Lovely dress which I would have bought but there is a fault with the setting of the right hand arm which means it doesn’t sit right on the body. I keep buying things only to find they have a fault. Last thing was a cardigan which had a line of different colour due to fading. Quality seems to have declined.”

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Posted 4 weeks ago

“Excellent range of choice Reliable Petite range usually fits well”

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Posted 4 weeks ago

“User friendly website with clear photos and information. Styles shown are well designed with often a choice of colour. As I am only five feet tall, it is especially pleasing that Hobbs offer petite sizes.”

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Posted 4 weeks ago

“Provides sophistication to that little dress.”

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Posted 4 weeks ago

“Very good on delivery. This is the second coat I have from Hobbs. Definitely shop with them again”

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Posted 4 weeks ago

“Elegant and comfortable shoe”

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Posted 4 weeks ago

“Easy to order and return items.”

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Posted 4 weeks ago

“Coat never received. Paid extra for next day delivery and this did not happen. After 5 days when the delivery had not taken place I cancelled the order. I assume Hobbs had it returned by the courier. If the courier is so unreliable perhaps Hobbs should use a courier who can deliver the goods on the day specified and paid extra for. It was an expensive coat.”

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Posted 4 weeks ago

Hi Patricia, We’re very sorry to hear about your experience and completely understand your frustration, especially after paying extra for next-day delivery. This is certainly not the level of service we aim to provide. Delays with a courier can occasionally occur, but we appreciate that this is particularly disappointing when you’ve paid for an expedited service and were expecting the item promptly. We’re sorry that the delivery did not arrive as scheduled and that you ultimately had to cancel the order. Your feedback regarding the delivery experience is important and will be shared with our logistics partners as we continue working to improve reliability. Kind regards, Hobbs Customer Care

Posted 4 weeks ago

Hobbs is rated 4.4 based on 3,639 reviews