Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,772 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,772 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“My dress was perfect, but sadly on getting ready the belt loop was broken and at the occasion the button on the left sleeve fell off with the cuff flapping. Very disappointing of a quality product.”

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Posted 8 months ago

Hello there, I’m really sorry to hear your dress arrived with a broken belt loop and the sleeve button fell off. That isn’t the standard we aim for, and I understand how disappointing this must be. I’ll pass your comments to our product team to review and address so this doesn’t happen again. I can see that you have since contacted our customer care team and a resolution provided. Kind regards, Hobbs Customer Care

Posted 5 months ago

“Great quality clothes.”

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Posted 8 months ago

“Disappointed that I paid for next day delivery and it was two days after that. Contacted customer service 4 days ago and no reply yet.”

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Posted 8 months ago

Hello there, I’m really sorry to hear about the delayed delivery and the lack of response from our customer service. That isn’t the experience we aim to provide, and I completely understand your frustration. I’ll flag this issue with our delivery and support teams to investigate what went wrong. I am ever so sorry for any disappointment caused. Kind regards, Hobbs Customer Care

Posted 5 months ago

“Quality really good and Web site easy to navigate.”

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Posted 8 months ago

“good quality”

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Posted 8 months ago

“Your store in The Westchester is lucky to have John. He had helped me numerous times.”

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Posted 8 months ago

“The ladies in-store were so lovely and helpful, but unfortunately, whoever prepared my online order was clearly not paying attention, and sent totally the wrong thing.”

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Posted 8 months ago

Hello there, I’m really sorry to hear that your online order arrived with the wrong item. That isn’t the standard we aim for, and I completely understand how frustrating this must be. I can see that this has now been refunded but we have raised the issue with our dispatch team to be aware in future. Kind regards, Hobbs Customer Care

Posted 5 months ago

“The jacket was slightly tight on my bust, that's ok I'll just wear it open am a size eight with a size 10 bust, not Hobbs' fault . Absolutely love this jacket and I can tell I'll be wearing it for years to come..”

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Posted 8 months ago

“Good prompt service”

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Posted 8 months ago

“Quick delivery lovely quality”

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Posted 8 months ago

“I was sent the wrong size when i ordered a suit jacket. Hobbs has still not corrected it or reimbursed me! The boxes arrived damaged, and the suits were wrinkled.”

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Posted 8 months ago

Good morning, We’re very sorry to hear about your experience and the inconvenience this has caused. Receiving the wrong size and damaged packaging is absolutely not the standard we aim for. Rest assured this will be investigated internally to ensure that this does not happen again. Kind Regards - Hobbs Customer Care

Posted 8 months ago

“I have been a Hobbs customer for at least 30 years ,quality is sensational,obviously in that time I have changed and I'm not getting taller ,but shorter ,so coats have to be petite and dresses.I don't buy from anyone else now”

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Posted 8 months ago

“Good quality clothing.”

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Posted 8 months ago

“Always great service and fast delivery”

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Posted 8 months ago

“Good quality clothes, excellent service”

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Posted 8 months ago

“Great item good quality jumper in a perfect colour - delighted”

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Posted 8 months ago

“Nothing to complain about”

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Posted 8 months ago

“Generally very good with clothes. But frequently send footwear out that have obviously been worn.”

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Posted 8 months ago

“A great company to deal with.”

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Posted 8 months ago

“Great delivery and good communication”

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Posted 8 months ago

Hobbs is rated 4.4 based on 5,772 reviews