Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,751 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,751 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Great company with an amazing customer care team. Had an issue with one of my orders (the problem was the delivery company) and it was resolved seemlessly by the Hobbs team.”

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Posted 4 months ago

“Good quality and length of wear from this clothing brand”

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Posted 4 months ago

“Well made clothes.”

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Posted 4 months ago

“Great collection. Well made. Mix of classic and more different items.”

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Posted 4 months ago

“Excellent service and product.”

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Posted 4 months ago

“Some lovely clothes but far too expensive even on sale. I tend to only buy occasionally. Would like to see more options in the petite range.”

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Posted 4 months ago

“I have purchased a number of items i found the clothes comfortable, sizing accurate. In the shop staff were very friendly and supportive. Orders were delivered quicker next expected, well packaged.”

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Posted 4 months ago

“Sent a message to Hobbs but no response really disappointed with their Customer Service and unreliability of promise of next day delivery”

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Posted 4 months ago

Good morning, We’re very sorry to hear about your experience. Not receiving a response from us and missing a promised next-day delivery is understandably disappointing, and it’s not the level of service we aim to provide. Rest assured this will be investigated internally to ensure that your query is resolved. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“I love your jeans and your shoes very good wear well and I have them mended. However both styles of clothes and shoes don't appeal to me at the moment. Its the design please give me something I like!”

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Posted 4 months ago

“Very upset to discover 20 euro charge to return a jumper that is too big and not able to return to a local Hobbs outlet in Brown Thomas. Won’t be shopping with Hobbs again or recommending to anyone for this reason. Never had this issue with other reputable clothing brands. Really shocked and a sure way of discouraging online customers.”

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Posted 4 months ago

Good morning, Thank you for taking the time to share your feedback, and I’m very sorry to hear how disappointed you’ve been with the returns experience. I completely understand your frustration unexpected return costs can be upsetting, especially when an item doesn’t fit as hoped. Our returns policy does vary depending on the retailer, and unfortunately items purchased through Brown Thomas cannot be returned to Hobbs standalone stores. I appreciate that this is inconvenient, and I’m truly sorry that the €20 return charge came as such an unwelcome surprise. Please know that your comments are taken seriously. Feedback like yours is incredibly important, and I will ensure it is passed on to the relevant teams so we can continue reviewing our processes and work towards a smoother experience for our customers. If there’s anything further we can help with regarding your order or return, please don’t hesitate to get in touch we would really like the opportunity to assist you. Thank you again for sharing your experience, and I am very sorry for the disappointment caused. Kind Regards - Hobbs Customer Care

Posted 4 months ago

“Hobbs offer a very good range of classic wearable clothes and an eclectic range of accessories. Good quality and reasonably priced.”

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Posted 4 months ago

“Hobbs is my go to , favourite store . I know the styles that suit me so they got well and are good quality”

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Posted 4 months ago

“I have bought a lot of clothes and shoes from you over the years and I have always been satisfied”

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Posted 4 months ago

“My go to shop for every occasion”

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Posted 4 months ago

“Excellent service and styling advice”

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Posted 4 months ago

“Very good 👍 👏 👌”

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Posted 4 months ago

“Very prompt service”

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Posted 4 months ago

“I have been buying from Hobbs for a little while. I love the two silk dresses from Limited edition and have received lots of compliments when wearing them. Also love the Thea dress and will wear it next Spring and Summer. 2 recent sale purchases are more everyday dresses but both suit me and I feel confident when wearing them. I am size 18 and pleased that Hobbs have an inclusive range of dresses.”

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Posted 4 months ago

“Attention to detail, quality material and neatly put together”

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Posted 4 months ago

“Ordered 2 dresses & shoes for next day delivery. Shoes arrived a day late. Dresses have still not been delivered. My initial email to customer services has not received a response. Live chat with AI assistant produced a refund on the delivery charge but still no update on when dresses will arrive.”

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Posted 4 months ago

Good morning, Thank you for taking the time to share your experience, and I’m very sorry for the frustration this has caused. Your order should have arrived together and on time, and it’s disappointing to hear that the dresses are still missing and that you haven’t received an update from us. I completely understand how inconvenient this is, especially after paying for next-day delivery. While I’m glad the delivery charge has now been refunded, you should absolutely have received clear communication about the status of your dresses. Please know that this is not the level of service we aim to provide. I will ensure your feedback is passed on to the relevant teams so we can review what went wrong and prevent this happening again. If you are still waiting for your dresses, please reach out to our Customer Care team with your order number, and we will look into this urgently for you. We’re here to help and want to get this resolved as quickly as possible. Thank you again for letting us know, and I’m truly sorry for the inconvenience caused. Kind Regards - Hobbs Customer Care

Posted 4 months ago

Hobbs is rated 4.4 based on 3,751 reviews