Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,727 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,727 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“Am still awaiting another dress I ordered being sent separately”

Helpful Report

Posted 3 months ago

Good afternoon Jean. We’re very sorry to hear you’re still awaiting another dress that was sent separately. It looks like your query has since been resolved, however if you need further assistance please reach out to us below. https://www.hobbs.com/contact-us.html

Posted 3 months ago

“Good, traditional supplier”

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Posted 3 months ago

“Hobbs has been a favourite shop of mine for many years. Never disappointed always on trend and beautifully made”

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Posted 3 months ago

“Appreciate the excellent quality and feminine, classical styles”

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Posted 3 months ago

“Always very good quality”

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Posted 3 months ago

“Good quality at reasonable prices”

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Posted 3 months ago

“Hobbs in Leeds , very helpful & friendly”

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Posted 3 months ago

“Sizes on small size”

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Posted 3 months ago

“Hobbs clothes arevusually very well made, good quality garments and generally good price points. I think they aim more towards smart workwear and less towards a causal look, which has meant that I am wearing less of their clothing since Interired. Those of their clothes that I do have last well and rarely date. Sometimes I'd like a little more adventurous design, less mumsy and more stylish.”

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Posted 3 months ago

“Can usually find a style that suits me”

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Posted 3 months ago

Hello there, Thank you for sharing your thoughts. We’re glad you usually find a style that suits you. If there’s anything specific we can help you with or if you’d like recommendations to match your preferences, please let us know and we’ll pass your feedback to our team.

Posted 1 month ago

“Hobbs is the brand I get all my dresses, business attire and formal one.”

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Posted 3 months ago

“BUYER BEWARE! I never received my order from Hobbs and no reply to my multiple attempts to get through to customer service. The tracking number is useless as the shipping company says they never got the package from Hobbs. I've had to take this issue up with my credit card to try to get a refund. I will never buy from Hobbs website again.”

Helpful Report

Posted 3 months ago

Hi Laura. Thank you for taking the time to share this. I’m truly sorry for the non-delivery and the lack of response you’ve experienced. This is not the standard of service we aim to provide and we understand the concern. Your refund has since been processed, however if you need further assistance, please reach out to us again Laura.

Posted 3 months ago

“I love Hobbs clothes, so well made.”

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Posted 3 months ago

“I have bought several items over the years and had no problems”

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Posted 3 months ago

“Staff very good. They agreed the skirt was very big for size 14. They gave me a refund.”

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Posted 3 months ago

“Poor customer service and poor product quality”

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Posted 3 months ago

Good afternoon. Thank you for your feedback. I’m truly sorry for the poor customer service and product quality you experienced. This is not up to the standard we aim to provide. We would love to re-store your faith in us here at Hobbs for your next purchase.

Posted 3 months ago

“Hobbs is a wonderful shop, and their clothing designs are truly fantastic. Whenever I wear their pieces, people often ask me where I bought my dresses..”

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Posted 3 months ago

“Always a pleasure to shop in Hobbs, I’ve never been disappointed”

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Posted 3 months ago

“Helpful staff. Develop a jacket that is more bolero style, off the hips, and short to the waist please with a little more room to move the arms.”

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Posted 3 months ago

Hello there, Thank you for sharing your thoughts. I appreciate your suggestion about developing a jacket in a bolero style, with shorter length and more arm room. I’ll pass your feedback to our product team so they can consider this when planning future designs. If there’s anything else you’d like to add or if you’d like help finding a current item that fits your preferences, please let us know.

Posted 1 month ago

“The courier has let you down but this remains the responsibility of Hobbs”

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Posted 3 months ago

Hello there, I’m really sorry to hear about the courier issue and that it affected your experience. While the delivery is managed by our courier partners, Hobbs takes responsibility for ensuring your items reach you in good condition and on time. We appreciate the feedback and will pass this onto our team.

Posted 1 month ago

Hobbs is rated 4.4 based on 3,727 reviews