Hobbs Reviews

Name: Hobbs
Rating: 4.42

4.4 Rating 5,622 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 5,622 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“I love Hobbs designs and watch out for new additions to their range.”

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Posted 3 months ago

“Good quality garments. Have several pencil skirts always look elegant.”

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Posted 3 months ago

“Excellent service, beautifully wrapped and arrived on time.”

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Posted 3 months ago

“I found the shape of dresses that suits me. I like their sober and élégant style”

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Posted 3 months ago

“Coat as expected from Hobbs . Well made , good quality, looks stylish a staple in my wardrobe . True to to size . All good !!”

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Posted 3 months ago

“Ordered a dress, boxed very damaged and could see £350 dress hanging out tissue paper inside -ordered this bag looked like it got fingerprints on and was very squashed -shoes that I ordered, one fit lovely, one was sewn tight -not very happy but got a full refund on all three items, and shop staff at Lincoln was very helpful and lovely.”

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Posted 3 months ago

We’re very sorry to hear about the condition your order arrived in and for the inconvenience this caused. It’s great to know the refund was processed and that our Lincoln team could help, but this isn’t the standard we aim for. We’ve shared your feedback about packaging, item condition, and fit with the relevant teams to help prevent this happening again. If you’d like to give us another try, we’re here to assist with a smoother experience.

Posted 2 months ago

“Lovely shirt”

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Posted 3 months ago

“I have bought this dress for my granddaughter's wedding in September so have yet to wear it. I have to have petite styles as I have lost height and this fits very well. I am teaming it with a navy and ivory fascinator, if necessary weather wise I have a short silk jacket in navy, navy shoes and a navy and ivory clutch bag. I have found it difficult to find a suitable dress, like sleeves for example and a midi/maxi style. I always try Hobbs dresses first and am always pleased with them.”

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Posted 3 months ago

“I have not yet received the dress. I have sent an e mail to your customers services with no reply yet. This dress was ordered 12 th March.”

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Posted 3 months ago

Hi there, thank you for leaving a review. I am really sorry to hear that you have not received your dress yet and that you haven’t had a reply to your email, that’s certainly not the experience we want for you. So we can look into your order straight away, please contact us via WhatsApp and a member of our team will be happy to help you further. We look forward to getting this resolved for you as soon as possible. - Hobbs.

Posted 3 months ago

“However, garment was much too big for me so returned the item”

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Posted 3 months ago

“Lovely clothes in store and online.”

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Posted 3 months ago

“This company is kind”

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Posted 3 months ago

“Good quality and great service, staff always very friendly”

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Posted 3 months ago

“Beautiful fabric and colour”

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Posted 3 months ago

“Stylish, good quality shoes and clothes”

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Posted 3 months ago

“I never received the scarf as my order was cancelled , i was refunded for the scarf but still waiting refund of p&p i have complained to customer service but still waiting a reply !”

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Posted 3 months ago

Hi there, thank you for getting in touch. I am really sorry to hear that your order was cancelled and you did not receive a refund on the postage cost. I can assure you this is not what we expect here at all. So we can look into your order straight away, please contact us via WhatsApp and a member of our team will be happy to help you further. We look forward to getting this resolved for you as soon as possible. -Hobbs.

Posted 3 months ago

“Appalling customer service Attempted several times to speak to an actual person about my missing order. The Live Chat does not work Phone lines are not open at the advertised times Hobbs held £200 of my money for 2 weeks & never once did a Hobbs employee speak to me or provide an explanation”

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Posted 3 months ago

We’re very sorry to hear about the difficulties you’ve experienced with our customer support and the handling of your order. This is not the service standard we aim to provide, and we understand how frustrating it must be. We’re taking your comments about live chat, phone lines, and the £200 hold seriously. If you can share your order details to our customer care team right away we can look into resolving this as soon as possible. Thank you for bringing this to our attention. We value your feedback and are committed to addressing this.

Posted 2 months ago

“Great clothes - one of my go to shops”

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Posted 3 months ago

“disappointed with Hobbs and my order, plenty stock when ordering, many auto emails sent to me my item was delayed, called to be told the order was at the warehouse but didnt go through as i had ordered something else and was pushing the order through as they were in stock, two days later no email of despatch called and they would investigate, later same day received an email order cancelled goods not in stock, complete nonsense and contradiction. i thought things had improved with hobbs mail order but definetely not”

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Posted 3 months ago

Hello there, Thank you for taking the time to share your feedback, I’m truly sorry for the experience you have had. This is far from the level of service we aim to provide, and I completely understand how frustrating the delays and conflicting information must have been. The communication you received clearly fell short. Your comments are extremely valuable, and we will be sharing them with the relevant teams. If you do need anything else please do contact us via WhatsApp and we will be more than happy to help. Thank you again for bringing this to our attention. -Hobbs Customer Care.

Posted 3 months ago

“Love Hobbs ! But in this occasion I ordered this lovely dress but I was sent trousers! Which I've returned.”

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Posted 3 months ago

We’re really sorry to hear that you received trousers instead of the dress you ordered, and for any inconvenience this caused. This isn’t the experience we aim for, and we appreciate you letting us know. Please kindly reach out to our Customer Care team in order for us to assist further. Thank you for your patience and for bringing this to our attention.

Posted 2 months ago

Hobbs is rated 4.4 based on 5,622 reviews