Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,727 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,727 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“On this occasion a very poor experience”

Helpful Report

Posted 3 months ago

Good afternoon, We’re sorry to hear that you had a poor experience on this occasion. This isn’t the standard we strive to deliver, and we appreciate you taking the time to share your feedback. Please accept our apologies, and we hope to provide you with a much better experience in the future. Kind Regards Hobbs Customer Care

Posted 3 months ago

“Very elegant dress to wear.”

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Posted 3 months ago

“Packaging to Delivery exceptional”

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Posted 3 months ago

“First class service and product will definitely be looking at Hobbs website in future.”

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Posted 3 months ago

“Very pleased with the service”

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Posted 3 months ago

“It's a scam. DHL never received the parcel from Hobbs. No clear answer from the customer service and no refund of the money I paid.”

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Posted 3 months ago

Good morning, We’re very sorry to hear about your experience and understand how concerning this must be. Please be assured that Hobbs is not a scam, and we take issues like this extremely seriously. Occasionally, parcels can be delayed or misplaced while in transit, but this should always be investigated and resolved properly. We’re sorry that you haven’t yet received a clear response or a refund. We would like to look into this for you as a priority. Please contact our Customer Services team directly with your order details, or if you’ve already been in touch, a member of the team will follow up to investigate the delivery with DHL and ensure this is resolved as quickly as possible. Kind Regards - Hobbs Customer Care

Posted 3 months ago

“Go to store for dresses and I have never been deceived.They know how to balance quality and cost in the most exceptional fashion.”

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Posted 3 months ago

“There is a good selection of styles available at reasonable prices. Staff are very helpful.”

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Posted 3 months ago

“Hobbs clothing always fit perfectly.”

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Posted 3 months ago

“Service very good.”

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Posted 3 months ago

“Easy to order and prompt delivery..”

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Posted 3 months ago

“Designer quality in style and finish at an affordable price. I would highly recommend Hobbs.”

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Posted 3 months ago

“Love love love the colour and feel of this coat. Perfect fit”

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Posted 3 months ago

“Excellent customer service”

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Posted 3 months ago

“Hobbs is an absolutely lovely shop with superb quality items. The best on the high street in my opinion”

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Posted 3 months ago

“I am really disappointed in the service. The top arrived in a disgusting state and I cannot get to speak to anyone in customer services despite three e mails to discuss a full refund including the postage. I just keep getting a stock automated reply . I have used Hobbs several times before but its never been like this”

Helpful Report

Posted 3 months ago

Good morning, We’re very sorry to hear about this and completely understand your disappointment, especially given your previous positive experiences with us. This is certainly not the standard we expect for either our products or our customer service. Please accept our apologies for the condition in which the top arrived and for the difficulty you’ve had reaching our team. A member of our Customer Services team will be in contact with you directly to discuss this and to resolve the matter, including your request for a full refund and postage. Thank you for bringing this to our attention. Kind Regards - Hobbs Customer Care

Posted 3 months ago

“Hobbs is always good for trousers and smarter clothes”

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Posted 3 months ago

“Hobbs is more expensive than I would normally afford but the product is always excellent so now and then worth the investment”

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Posted 3 months ago

“I bought on line but returned the goods to Bluewater Hobbs. The service Igot was fast, efficient, professional and friendly. Faultless”

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Posted 3 months ago

“Where I got for more discrete but affordable quality clothes.”

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Posted 3 months ago

Hobbs is rated 4.4 based on 3,727 reviews