Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,727 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,727 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“lovely company to buy from thank you”

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Posted 3 months ago

“Extremely pleased and very quick delivery”

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Posted 3 months ago

“I like shopping in Hobbs the assistant’s are always very helpful”

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Posted 3 months ago

“Hobbs after sales is rubbish, you can’t get to speak to anyone all they are interested in is sale clothes when things go wrong they are not interested.”

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Posted 3 months ago

Good morning, Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and appreciate how disappointing this must have been for you. This is certainly not the level of service we aim to provide, and we apologise if you’ve felt unsupported after your purchase. Please be assured that your comments have been noted, and a member of our Customer Care team will be in contact with you shortly to discuss your concerns and assist further. Thank you for bringing this to our attention. Kind Regards - Hobbs Customer Care

Posted 3 months ago

“Hobbs delivery of thsi order was chaotic. four items in four packages from twocouriers on three days. Evri just chucking parcels in the doorstep and leaving them without evening ringing a doorbell,”

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Posted 3 months ago

Hello there, I’m really sorry to hear this order experienced such a chaotic delivery with multiple couriers and parcels left on the doorstep without a ring or a chance to confirm receipt. That’s not the service level we aim for, and I understand how frustrating this must have been. I’ll pass your feedback to our delivery team to review the process and courier handling to prevent this from happening again.

Posted 1 month ago

“Disappointed that I am waiting for the bag so that is why I have given Hobbs a 3 star. Never had a problem with delivery before so hopefully just a minor blip.”

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Posted 3 months ago

Hello there, I'm really sorry to hear about the delay with your Hobbs bag. That isn’t the experience we aim for, and I understand how frustrating a waiting period can be. I'm truly sorry to see the bag was missing in transit and that we had to refund you. We truly appreciate your patience and understanding.

Posted 1 month ago

“Les boutons ne sont pas a la hauteur du reste, la correspondance entre les tailles françaises et anglaises difficile a évaluer, sinon ce style n'existe pas en France”

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Posted 3 months ago

“Waited over 2cweejs for delivery and had to chase up via chat. Not what I ecpect from Hobbs very disappointed and now some reluctance to order on line again.”

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Posted 3 months ago

Hello there, I’m really sorry to hear about the long delivery wait and having to chase via chat. That isn’t the experience we aim for, and I understand how disappointing this must have been. I’ll pass your comments to our delivery and customer care teams to review what happened and how we can prevent this in future.

Posted 1 month ago

“Always worth looking at the website as I've bought lots of clothes over the years. Fit is usually consistent and I particularly like the jersey dresses and sweater dresses for the autumn and winter. Patterns tend to be a bit samey though and could be modernised a bit.”

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Posted 3 months ago

“Good quality, great finish and attention to detail. If you like classic looks in quality fabrics, Hobbs is excellent.”

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Posted 3 months ago

“I've always been a loyal Hobbs customer. Some nice clothes, really good quality but in recent years I think your service has gone down hill.”

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Posted 3 months ago

Good morning, Thank you for taking the time to share your feedback with us. We’re really pleased to hear that you’ve been a loyal Hobbs customer and that you continue to value the quality of our clothing. That said, we’re truly sorry to learn that your recent experiences with our service have not met the high standards you expect from us. This is certainly not the impression we want to leave with our customers, and your comments have been shared with the relevant teams so we can review and improve where needed. We genuinely appreciate your honesty, as feedback like this helps us to make meaningful improvements. If you would like to discuss your experience in more detail, please feel free to contact our Customer Care team, who would be more than happy to assist. Thank you again for your continued support, and we hope to restore your confidence in our service moving forward. Kind Regards - Hobbs Customer Care

Posted 3 months ago

“Very high quality clothes and great designs”

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Posted 3 months ago

“Good quality”

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Posted 3 months ago

“Love Hobbs clothes, always excellent quality.”

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Posted 3 months ago

“Great quality and very stylish”

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Posted 3 months ago

“Sadly, Hobbs use Evri for delivery of online orders and the parcel was not delivered to me but was left dumped in a local street, with a false 'delivered' notification sent by email. I only received it through sheer luck - a passer-by posted a picture of it on social media that my friend happened to see and tell me about. I would recommend this coat strongly but I would equally strongly advise against online orders until a different, more reliable delivery service are used. Evri's well known very poor reliability and service do not reflect well on Hobbs' reputation for quality clothing. I have attempted to bring the above to the attention of Hobbs' customer service but have had no response.”

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Posted 3 months ago

Hello there, I’m really sorry to hear about the failed delivery and the false tracking update. That isn’t the standard we expect from our delivery partners, and I understand how frustrating this must be. I’ll pass your comments to our delivery and customer service teams so this can be reviewed and we can take steps to prevent it from happening again. If you’d like us to assist further with your order, please let us know and we’ll be happy to help.

Posted 1 month ago

“Usually items are a good fit.”

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Posted 3 months ago

“I love Hobbs, good quality and affordable. Always get excellent and prompt service both instore and online.”

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Posted 3 months ago

“Hobbs on the whole is excellent apart from the knitwear which is too expensive compared to somewhere like Woolovers. Also the dresses are more for formal occasions.”

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Posted 3 months ago

“I love the brand, the colors, the fit and the quality, but I had always bought when I travelled to London. This was the first time buying online and I never got an explanation why my order was cancelled. I also couln’t find a clear way to communicate with the brand to ask why (if it was because this coat was terminated, I could have ordered another model, but I decided not to try online again)”

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Posted 3 months ago

Hello there, I'm sorry to hear about the online order cancellation and the lack of clear communication. I’ll pass your feedback to our team to investigate why this happened and to improve our contact options so you don’t feel left in the dark. If you’d like, I can help check availability for other models or assist with placing a new order.

Posted 1 month ago

Hobbs is rated 4.4 based on 3,727 reviews