Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,663 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,663 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“As always , Hobbs quality is spot on and excellent delivery time .”

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Posted 1 month ago

“I did not receive my Luana order. I received completely the wrong item and size and I am still awaiting a refund.”

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Posted 1 month ago

“Great as usual.”

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Posted 1 month ago

“I placed an order and it never arrived at the store. Contacted customer services and they said ring the store. I did and they advised me to call back after the weekend which this took the order well over the 5 working day delivery cut off. But in the meantime I had to place and PAY for another order of the same items incase they sold out due to sale. This is poor customer service because the onus should be on Hobbs to make sure I receive what I paid for without me having to pay twice. As a customer I feel and felt undervalued. I tried to contact numerous times Hobbs customer services regarding this issue but without success. The original order wasn’t delivered and because of the inconvenience and lack of help from Hobbs makes me think twice shopping with them again.”

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Posted 1 month ago

Good afternoon Gillian, Thank you for taking the time to share this, and I’m truly sorry for the experience you’ve had. Your order not arriving, being passed back and forth between store and customer services, and then having to pay for a second order to avoid missing out is incredibly frustrating — and you’re absolutely right, the responsibility should never fall on you to chase this. I completely understand why this has left you feeling undervalued, and I’m sorry you weren’t able to reach us for support when you needed it. Your comments have been taken on board and passed to the relevant teams so we can improve our service going forward. If there’s anything still unresolved, please let us know — we’re here to help.

Posted 1 month ago

“I really like their styles. Wish they would cater to larger breasted women so that I could wear the full sleave dresses”

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Posted 1 month ago

“Very disappointed that I bought this coat and almost immediately found that it was reduced by 15%. I didn’t think that new stock would be reduced so quickly.”

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Posted 1 month ago

“Excellent service”

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Posted 1 month ago

“Love Hobbs bought many items of clothing and jewelry over the years love the style and quality outstanding”

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Posted 1 month ago

“Stylish good quality , good shape clothes, great packaging”

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Posted 1 month ago

“First pair arrived with one shoe yellowed and dirty ...sent them back Second pair arrived with one shoe yellowed and faded ...sent them back aswell Only two pairs in my size in stock and both are not fit to wear .... Suggest a quality controller checks these things BEFORE they are sent to customers...after all it's the customer who pays the delivery fee. No shoes for my sons wedding and nearly £8 down .... VERY disappointed in a supposedly reputable company. Star rating would have been zero if it was possible to do so”

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Posted 1 month ago

I’m truly sorry to hear your experience with the first two pairs. That isn’t acceptable, and I understand how disappointing this must be, especially with a delivery issue and a special occasion coming up. We’d like to investigate with our Customer Care team and find a suitable resolution. If you’re open to it, please share your order number and photos of the faulty shoes so we can look into this promptly. We’ll also review stock to prevent this from happening again. Again, apologies for the hassle and disappointment. Your feedback will help us improve.

Posted 1 month ago

“Ordered on line and it seemed to go seamy from start to finish. Dress was wrapped in 1x sheet of tissue very creased, Delivery was by Evri during wet weather and the box was really wet and contents damp had to up for a day to get rid of damp feeling.”

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Posted 1 month ago

“Good fit . Stylish and good quality”

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Posted 1 month ago

“Love the bracelet very classy sometimes I feel shop staff are a bit judgmental”

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Posted 1 month ago

“It's my 3rd dress from Hobs very pleased.”

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Posted 1 month ago

“I like the colour. it is good for spring”

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Posted 1 month ago

“Great service and delivered in a timely manner”

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Posted 1 month ago

“Delivered on time and easy to return. Would be happy to order online from Hobbs again.”

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Posted 1 month ago

“.Nice shop”

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Posted 1 month ago

“Always great items”

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Posted 1 month ago

“Excellent website easy to navigate and very easy return policy with speedy refund process much much improved since a few years ago”

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Posted 1 month ago

Hobbs is rated 4.4 based on 3,663 reviews