Hobbs Reviews

Name: Hobbs
Rating: 4.40

4.4 Rating 3,663 Reviews

87 %

of reviewers recommend Hobbs

4.4

Based on 3,663 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Hobbs:

Over the decades, Hobbs has evolved from a small shoe label into a womenswear brand synonymous with the best of British design. Drawing on a rich heritage yet always looking forward, our collections are designed to answer the needs of the life-loving modern woman.

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“I’ve had various Saskia coats over the last 10+ years without any issue, only replacing to change the colour! Quality was excellent. Having bought a new one in December I was very disappointed to find the sleeve tore open within a couple of weeks of wearing it. When Hobbs did eventually respond they wouldn’t take responsibility for the poor quality. As others have mentioned, not the quality they were and I will have to find a new Saskia replacement as unfortunately I won’t be shopping with Hobbs going forward.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience, and I’m truly sorry to hear about the sleeve tearing on your Saskia coat and the subsequent response you received. This isn’t what we aim for, and I can understand how frustrating this must be. We’d like to investigate this with our Customer Care team and find a suitable resolution for you. If you’re open to it, please contact us with your order number and photos of the fault we'll look into this further. Again, I’m really sorry for the disappointment this has caused. Your feedback has been noted to help us improve.

Posted 1 month ago

“Great shopping with Hobbs, the dresses were well described, lovely quality. They arrived quickly and were beautifully packed”

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Posted 1 month ago

Hello there, Thank you so much for your wonderful feedback! I am delighted to hear that you enjoyed shopping with us and that the dresses matched their descriptions, both in style and quality. It’s also lovely to know they arrived quickly and were beautifully packed, our team will be so pleased to hear this. We truly appreciate you taking the time to share your experience and hope to welcome you back again soon! 💛 -Hobbs Customer Care.

Posted 1 month ago

“Nice range of clothes, though tends to be slim made.”

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Posted 1 month ago

Hello there, Thank you so much for sharing your experience. We’re glad you found a nice range of clothes. If you’d like any help with sizing or styling or have a preference we can explore we’re here to help. Warm regards, Team Hobbs

Posted 1 month ago

“Great dress was ordering for my son's wedding although I won't wear it for the wedding but I am keeping it because it's beautiful.”

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Posted 1 month ago

Hello there, Thank you so much for your lovely feedback! I am delighted to hear that you think the dress is beautiful. Even if it’s not the one for your son’s wedding, we’re so pleased you chose to keep it and hope you enjoy wearing it for another special occasion. Thank you again for taking the time to leave a review, it really means a lot to us! 💛 -Hobbs Customer Care.

Posted 1 month ago

“Products of good quality, delivery fast. I like that custom costs are included which helps a lot in expediting the custom process. As expected Hobbs never disappointed. Thank you.”

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Posted 1 month ago

Hello there, Thank you so much for your wonderful feedback! I am delighted to hear that you’re happy with the quality of our products and the speed of delivery. It’s great to know that having customs costs included made the process smoother for you — we’re glad this helped! Your kind words mean a lot to us, and we’re thrilled to hear that Hobbs continues to meet your expectations. Thank you again for your support! 💛 -Hobbs Customer Care.

Posted 1 month ago

“Excellent shop”

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Posted 1 month ago

Hello there, Thank you so much for your lovely feedback! I am delighted to hear that you think we’re an excellent shop. Your support truly means a lot to us, and we hope to welcome you back again soon! 💛 -Hobbs Customer Care.

Posted 1 month ago

“Beautiful color and warm fabric. Classic skirt.”

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Posted 1 month ago

Hello there, Thank you so much for your lovely feedback! I am delighted to hear that you love the beautiful colour, warm fabric, and classic style of the skirt. We truly appreciate you taking the time to share your experience and hope you enjoy wearing it! 💛 -Hobbs Customer Care.

Posted 1 month ago

“Hi I returned this dress on 4th feb via post office have not had any acknowledgement of this please can you chase it up”

Helpful Report

Posted 1 month ago

Hello there, Thank you for getting in touch. I’m sorry to hear you haven’t had any acknowledgement of your return yet. Please could you send over the proof of postage provided by the Post Office when you returned the dress? Our team can then chase this up for you! Thank you for your patience. -Hobbs Customer Care.

Posted 1 month ago

“loved the style but they arrived damaged”

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Posted 1 month ago

Thank you for taking the time to share your feedback. I’m really sorry to hear the Hobbs item arrived damaged, that’s disappointing and not what we want for our customers. If you’re able, please send us your order number and photos of the damage so our Customer Care team can investigate and arrange a suitable resolution. Again, I’m sorry for the hassle this caused. Your feedback will help us improve.

Posted 1 month ago

“A beautiful bracelet that matches the necklace that I bought from hobbs. A great quality bracelet for the price. Very stylish. Quick delivery. I highly recommend”

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Posted 1 month ago

Hello there, Thank you so much for your lovely feedback! I am delighted to hear that you love the bracelet and that it matches your Hobbs necklace so beautifully. It’s wonderful to know you’re pleased with the quality, style, and value. We’re also really glad your delivery arrived quickly. Thank you for the high recommendation, it truly means a lot to us! 💛 -Hobbs Customer Care.

Posted 1 month ago

“I ordered the blue top but didn’t like the texture of the material so returned it in store. I used a birthday code to buy it online but when I returned it and tried to buy something else, the code showed ‘already redeemed’ and despite emailing the company over a week ago, I have heard nothing from them so I’m very disappointed with their customer service!”

Helpful Report

Posted 1 month ago

I’m really sorry to hear about the texture issue and the trouble with the birthday code, and that you haven’t heard back from us yet. That isn’t the service we aim to provide. We’d like to look into this with our Customer Care team. If you’re able, please share your original order number, any confirmation emails, and details of the code you used. We’ll investigate and get back to you with a resolution as soon as possible. Again, apologies for the disappointment this has caused. Your feedback will help us improve.

Posted 1 month ago

“I like Hobbs clothes but they are expensive and so I returned the skirt because it was too long and for those prices it needed to fit just right.”

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Posted 1 month ago

“Quality, style and an excellent service”

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Posted 1 month ago

Hello there, Thank you so much for your lovely feedback! I am delighted to hear that you’re pleased with the quality, style, and service you received. Your support truly means a lot to us, and we hope to welcome you back again soon! 💛 -Hobbs Customer Care.

Posted 1 month ago

“Amazing shoe”

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Posted 1 month ago

Hello there, Thank you so much for your lovely feedback! I am delighted to hear you think the shoe is amazing. We hope you enjoy wearing it, and we’d love to welcome you back again soon! 💛 -Hobbs Customer Care.

Posted 1 month ago

“Stylish, comfy. Received many compliments”

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Posted 1 month ago

“Love the fact that Hobbs produces Petite sizes”

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Posted 1 month ago

“I love shopping with Hobbs, they get every aspect of online shopping right. The website is easy to navigate, there's a great selection of good quality products which arrive promptly and beautifully packaged and should I need to return anything the whole process is easy and refunds organised quickly. It would be great if other retailers followed Hobbs' example.”

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Posted 1 month ago

“Delighted with Hobbs Iona coat”

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Posted 1 month ago

“Beautiful dress, lovely material. It was roomy and hung well I have seen others in this dress and it looked lovely but unfortunately I returned it as it didn't suit me.”

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Posted 1 month ago

“Quality clothing”

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Posted 1 month ago

Hobbs is rated 4.4 based on 3,663 reviews