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Holiday Autos Reviews

1.1 Rating 446 Reviews

2 %

of reviewers recommend Holiday Autos

Company Reviews

1.1

Based on 446 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 15%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Read Holiday Autos Reviews

Phone:

0871 472 5229

Location:

Victoria Gate Chobham Road Woking
Surrey
GU21 6JD

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Holiday Autos 1 star review on 24th January 2023

Holiday Autos 1 star review on 12th May 2022

Holiday Autos 1 star review on 12th May 2022

Holiday Autos 1 star review on 21st April 2022

Holiday Autos 1 star review on 21st April 2022

Holiday Autos 1 star review on 27th December 2021

Holiday Autos 1 star review on 23rd October 2021

4

Anonymous

Anonymous // 01/01/2019

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“Paid in advance and got scammed! I paid in advance for my rental and when I went to pick it up the desk required either ~400 euros for their special insurance. I got on the phone with my credit card companies to assure myself and the people at the desk that I had coverage, but they wouldn't give me the car. After wasting ~2 hours, i booked a car directly from another provider without needing extortionist extra insurance and drove away. I was unable to get a refund, and Holiday Autos gave me a long runaround when I tried (wasting even more of my time) I would book directly with only reputable rental car companies in the future”

Posted 9 months ago

“I booked and paid for 14 day car hire in Italy in March 2022 BA cancelled my flight in June and the car had to be returned to different airport than originally booked. Holiday Autos cancelled my original booking WITHOUT ANY REFUND and booked me another car for an ADDITIONAL CHARGE of £959. EXTORTION.”

Posted 9 months ago

“I arrived at Trabzon airport, then I got a message on my WhatsApp that said " we canceled your reservation because you are late" I asked them to give me my money back, but they did not. What the surprise “how come? I have a reservation ???”, the answer was “yes, you have a reservation, but you are late in picking up your car” To my question “but I paid, I paid even for the reservation and it was confirmed …” , the answer was - “yes, you paid for the reservation only - but you are late, so no car …” It was a start if of my family vacation…. If you don’t want such surprises - don’t even try this company. Thief company.”

Posted 9 months ago

“Few hours late to pick a car and goodbye money and booking”

Posted 9 months ago

“Very bad I rented a car in India and paid security deposit which has never been returned to me. I issued official complain to Holiday Autos but despite assuring they will help with the case they did nothing. Very poor communication and one big chaos.”

Posted 10 months ago

“AVOID!! As I was getting on the plane to start my holiday I received an email from Holiday Autos saying I had successfully cancelled my hire car booking (booked 2 months earlier) As I was waiting for take off I started an online chat assuring them that I had not cancelled the booking and I was actually on the plane, on the way to pick it up. They refused to believe this and said that I must have but they could book a new car for me at a higher price!! I had to end the chat as the plane took off and on arrival had to hire another car, which because it was last minute was 3 times the price at €900 I have since tried to get some compensation but they just keep repeating that it was me who cancelled the car (apparently due to trip cancellation!!!), that it definitely wasn’t cancelled at their end and that I can’t speak to any supervisor or manager. I would love to take them to the small claims court but I can’t find a UK address for them. This could obviously happen at anytime to anyone so BEWARE AND DO NOT USE THIS COMPANY”

Posted 10 months ago

“Arrived in Spain just to be told that my full UK driving license is not acceptable 🤔 went to competition..no problem at all. Now can't get my money back from them! They mislead customers.”

Posted 10 months ago

“I rented a car via Holidayautos and paid for insurance, extra driver and different return location in advance. Two days after pickup, Goldcar withdrew almost an additional 600 Euro from my account. At the airport upon return, they said that was for insurance, extra driver and different return location. I couldn't do anything so will bring it to court and ask my credit card agency to refund.”

Posted 10 months ago

“do not use this company. poor explanations throughout the entire booking process which led us to having to pay substantial extra fees at pick up. refused to offer any compensation for poor experience. go straight to an actual car hire company and don't use this booking agent!”

Posted 11 months ago

“I booked a car with HolidayAutos with Budget in Orlando. Paid in full for the car £600 for 1 week. The flight to Orlando was late due to the current airport baggage/staff issues, as I was late the car was refused and I contacted Holiday Autos to change the details, they stated that they couldn’t change anything despite the car hire company saying they could, I was then assured if they refused the car they would refund me. I then had to book a new car with Budget for £1100 on the day and had to await a refund from Holiday Autos, I heard nothing back, when i chased up they said the request was cancelled from them, I complained and asked for it to be sorted, several chase ups late they are now refusing to refund despite their agent telling me otherwise in writing and now saying due to the flight being delayed (common at the moment) that I am not entitled. £1700 later and a lot of trouble for a £600 hire, being messed around, misled, then lied to, I have reported to TS and VISA. I am always fair when it comes to reviews and a chance for the company to make it right, but despite my best efforts they are simply con artists.”

Posted 11 months ago

“I booked a car with holiday autos and paid in full, I picked the car up from Budget via there shuttle bus, after returning the car I had a made up bill for €349.19 for premium top up Insurance I have contacted them over and over but they keep saying I signed for it which is nonsense and I have four witnesses to prove i told them I did not want top up insurance, I will never use holiday autos, budget or Avis again”

Posted 11 months ago

“I made and paid for a EuropCar car rental through the autorental broker, HolidayAutos in June 2022. The contract specified what was required but the additional requirement for an International Drivers License was buried in a submenu of the contract that did not discover it until 3 days before the rental in Catania, Sicily and after I had already left the United States. I emailed HolidayAutos about this predicament prior to the rental date but they did not respond. EuropCar declined the rental and refused a refund. HolidayAutos declined a refund stating that they never received an email from me. HolidayAutos did not consider a penalty fee but instead kept the entire rental fee and has ceased to correspond with me. HolidayAutos is a fraudulent scam that everyone should avoid.”

Posted 11 months ago

“Do NOT EVER rent a car from Holiday Autos! I booked with Holiday Autos thinking I was getting a good deal, but they did not honour the booking and refused to give me a refund for the money paid. I had to rent from another company and so ended up paying for two cars. NEVER rent with Holiday Autos - they are actually thieves! How can people like this sleep at night.”

Posted 11 months ago

“Unacceptable service....worst car hiring experience ever. Booked a car for 5 days through them. Ridiculous Ts&Cs which are deceptively hidden away from the consumer....now left 200 pounds out of pocket and with no car.”

Posted 11 months ago

“Stole our money and gave us nothing in return. Avoid like the plague.”

Posted 11 months ago

“DO NOT USE HOLIDAY AUTOS TO HIRE A CAR In booking the car hire on the Holiday Autos website I took out the option of additional insurance to cover damage repair to the car . On arrival at the car hire company in Catania I was told that the policy would not cover repairs and that to get damage cover I would have to purchase another policy costing 250 euros. I could not afford this and decided to cancel the hire. I was given a copy of the Cancellation Report by the car hire company which Holiday Autos clearly received because they emailed me stating 'we are unfortunately unable to offer a refund of the deposit paid if you do not collect your vehicle at the rental desk'. Paragraph 2 of Holiday Auto's 'Cancellation and No-Show Policy' states 'If you cancel less than 24 hours in advance of pick-up, you will receive a refund minus GBP43.' The policy was cancelled less than 24 hours in advance of pick-up, therefore we were entitled to a refund of £196.60 - £43 = £153.60. There is also a software fault (deliberate?) in the Holiday Autos website which makes it impossible to log a complaint via the website. Again, DO NOT USE HOLIDAY AUTOS TO HIRE A CAR”

Posted 11 months ago

“Terrible experience! Had to rent a car from a different vendor once we got to Palermo, Italy. In addition, they didn't reimburse the original cost.”

Posted 11 months ago

“Terrible service, did not receive a booking voucher and went on live chat to chase after 20 mins the person stopped responding, went on again took over 40 minutes for them to find my booking said they would resend the voucher and I still didn’t get! Rang the next day to speak to a person (who’s English was terrible, found out I was calling Egypt! ) had to repeat my email 4 times! Finally they located the booking. I asked to speak to a supervisor as wanted some form of compensation for the stress I had encountered and she was not interested, asked her if she was bothered about the reputation of the company as I was going to share my terrible experience and she really didn’t care! Avoid at all costs!!”

Posted 11 months ago

“Paid for service twice, just a scam it seems overall. I should have went with a well know company. We certainly didn't save any money at all.”

Posted 1 year ago

“They are crooks - stay away. They hid in portals such as Kayak.com and have draconian policies.”

Posted 1 year ago

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Holiday Autos is rated 1.1 based on 446 reviews