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Holiday Autos Reviews

1.1 Rating 484 Reviews

1 %

of reviewers recommend Holiday Autos

Company Reviews

1.1

Based on 484 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Holiday Autos Reviews

Phone:

0871 472 5229

Location:

Victoria Gate Chobham Road Woking
Surrey
GU21 6JD

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Holiday Autos 1 star review on 7th March 2024

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Holiday Autos 1 star review on 27th December 2021

5

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Buyer beware - I showed up 2 hours later than the time that my auto was booked for - the agent refused to give us our car and Holiday Autos refused to provide a refund. I explained to customer service that our grand daughter woke up with difficulty breathing and we attended to this emergency. Despite the circumstances, they refused to provide a refund. They clearly have no regard for the customer and their small print is designed to suck you in so they can keep your money without giving you your car that you PAID FOR IN FULL” in advance. I will never use them again.”

Posted 1 year ago

“Out $1,350, no delivery of car, and hours of our life taken post vacation. Flight was delayed so we reached out before our pick up to Holiday Autos assuming (as you would expect decent business practices & standards) they would communicate to the car rental agency and find a reasonable solution. After some back and forth the final walk away was that they could not make the adjustment and I would have to rebook. The option given was they would rebook me for 4,000 dollars (original booking was 1,350). Obviously, not a reasonable option but to them with my back against the wall last minute, of course it was. When we arrived the car rental Centauro blamed Holiday Autos and that they couldn't do anything. Holiday Autos claims we did a no show however we contacted ahead of time and did our due diligence to rectify the situation in hopes they would be compassionate and reasonable about our delay in flight as it was out of our hands. They were not. They were ice cold. THEY DID NOT EVEN OFFER ANY CREDIT. Instead they took the 1350 and said I like money and not happy customers. Read our policy idiot (paraphrasing of course). Oh but not far off, the customer service agents were incredible rude. We are outragged that companies like this exist and will do everything we can to bring these companies to justice. For us and for the good people on this planet that deserve some value for their hard earned money. If you want to book with a company that has your back then look elsewhere. Holiday Autos will blame the other guy, take your money and look away. We are now spending countless hours post vacation.”

Posted 1 year ago

“Rental car was paid in full but their internet system was down and they could not release the car. No refund received for emergency hotel stay and a days car rental. This incident happened in March 2022 and today is 28 September 2022 still no refund received. I would never recommend this company or use them again.”

Posted 1 year ago

“Please. Please. Do not hire a car through this company. Left me and my family high and dry in Spain. No car at airport and no refund. They are scammers plain and simple.”

Posted 1 year ago

“Terrible experience. They booked me a car for a collection time when the agent was not open - or for the whole of the next day (due to a public holiday). Did not assist at all. Completely unresponsive. Left me in the lurch. Took my money and refused any refund. Utter disgrace. Do not use this company.”

Posted 1 year ago

“Booked a car for 36 hours at a cost of £415. Arrived on a flight, delayed by 30 mins - the provider had shut up shop and gone home. We ended up paying over £400 for taxis during our trip. NOT A PENNY REFUNDED! They do not ask for flight details, suggesting they're not necessary. Clearly they are. With other suppliers they leave keys with another agent if they go home, that didn't happen here. An agency like Holiday Autos should add value, they actually take away all value. Awful, will never use again.”

Posted 1 year ago

“Similar to others on this site - it all seemed great till it went wrong - the car I booked turned out to not exist - the office I went to collect it from had closed - despite providing evidence of this and trying to contact them - only WhatsApp is on offer - I am still waiting for a refund 6 weeks later because they need to “investigate “ . Like others it spoiled my holiday and broke the bank they are not to be trusted - don’t risk it”

Posted 1 year ago

“There are three points 1) I was refered from another site, and the setting were lost, meaning the pickup reset to 10:00. I had entered my flight arrival time but that was ignored. I lost my booking and had to take very expensive car 2) Nearly impossible to find someone to speak with 3) Not possible make any changes to booking! No flexibility at all OVERALL A very not happy customer. A likely scenario when delays occur with flights. Sometimes delays occur past the point when you can’t inform the company. Hard avoid, horrible customer service, don’t trust”

Posted 1 year ago

“They hide ALOT of things in the small print, including the fact they can cancel your whole booking if you don’t collect on time. A likely scenario when delays occur with flights. Sometimes delays occur past the point when you can’t inform the company. Hard avoid, horrible customer service, don’t trust”

Posted 1 year ago

“I booked a car from Holiday autos and collect my car in Malaga airport, I have paid €379.29 to Holiday autos, it includes car hire fee and insurance. I arrived in Malaga airport at 11:30pm then I went Goldcar to collect my car, the Goldcar asked to paid another €368.95 which includes fuel, extra insurance, fuel deposit and local tax. Then I asked why do I need pay for this especially extra about €200 car insurance, I have already paid to Holiday autos. I was told that I only paid half to Holiday auto, I need pay another half. Then Goldcar staff said if you book directly from us, it will be much cheaper. After all this discussion and confusion, I was exhausted and time has passed to 12pm, I need drive 1 hour to Estepona, then I signed the paper and get my car. I thought I need ask Holiday autos tomorrow. Next day I have contacted Holiday autos then I was told to log a complaint after returning the car, that means I can enjoy my holiday and deal with this when I am back home. Then I have logged my complaint and customer service said I have to ask Goldcar because I have already signed the document with Goldcar, also Holiday autos said I should contact them when I collect car. Here are the issues I have with their customer service. 1. It was 12pm in the Airport, it will be very late to contact Holiday autos, I was tired and just want to get my car and leave. 2. I didn’t book the car from Goldcar, it is not my responsibility to contact Goldcar, Holiday autos should contact on behalf me. Overall I am very disappointed with Holiday autos service, I don’t recommend it as if anything happened for you, they don’t do stand up for you. I will never book from Holiday autos in the future.”

Posted 1 year ago

“Scammers Avoid this company.do not hire from them...bunch of clowns They will steal your money”

Posted 1 year ago

“Booked a car through holidayautos for collection in malaga. A company called delpaso. I paid the extra axa insurance through holidayautos. When we arrived at the delpaso they refused my credit card for the £1500 deposit because the name on my booking was Lee Brown and credit card was L K Brown. This was the same card I booked with and driving licence and passport shows my name but delpaso would only let me have the car for an additional charge of €270. He suggested I speak to holidayauto and ask for a refund on the insurance I had taken out with them. I spoke to there helpline and the person who spoke poor English refused to refund me the insurance with the and told me I needed to pay the for the insurance with them if I wanted the car. This was a really stressful start to a family holiday. I had a mastercard travel card with my name Lee Brown the same as the booking but the still refused so I had to pay the €270 insurance on top of the £70 insurance with holidayautos. I think you only find out about a company when things go wrong and the stress and anxiety cause at the start of a holiday it isn't worth using a broker and I is better dealing with a company direct. So holidayautos when I needed them didn't help one bit and Delpso car hire seem to be looking for any excuse to charge you extra plus the car was in poor condition. Please AVOID AVOID AVOID holidayautos and delpaso car hire”

Posted 1 year ago

“They cancelled our prepaid cars (2) and kept the money as we arrived late after easyJet cancelled our flight!”

Posted 1 year ago

“Paid in advance and got scammed! I paid in advance for my rental and when I went to pick it up the desk required either ~400 euros for their special insurance. I got on the phone with my credit card companies to assure myself and the people at the desk that I had coverage, but they wouldn't give me the car. After wasting ~2 hours, i booked a car directly from another provider without needing extortionist extra insurance and drove away. I was unable to get a refund, and Holiday Autos gave me a long runaround when I tried (wasting even more of my time) I would book directly with only reputable rental car companies in the future”

Posted 1 year ago

“I booked and paid for 14 day car hire in Italy in March 2022 BA cancelled my flight in June and the car had to be returned to different airport than originally booked. Holiday Autos cancelled my original booking WITHOUT ANY REFUND and booked me another car for an ADDITIONAL CHARGE of £959. EXTORTION.”

Posted 1 year ago

“I arrived at Trabzon airport, then I got a message on my WhatsApp that said " we canceled your reservation because you are late" I asked them to give me my money back, but they did not. What the surprise “how come? I have a reservation ???”, the answer was “yes, you have a reservation, but you are late in picking up your car” To my question “but I paid, I paid even for the reservation and it was confirmed …” , the answer was - “yes, you paid for the reservation only - but you are late, so no car …” It was a start if of my family vacation…. If you don’t want such surprises - don’t even try this company. Thief company.”

Posted 1 year ago

“Few hours late to pick a car and goodbye money and booking”

Posted 1 year ago

“Very bad I rented a car in India and paid security deposit which has never been returned to me. I issued official complain to Holiday Autos but despite assuring they will help with the case they did nothing. Very poor communication and one big chaos.”

Posted 1 year ago

“AVOID!! As I was getting on the plane to start my holiday I received an email from Holiday Autos saying I had successfully cancelled my hire car booking (booked 2 months earlier) As I was waiting for take off I started an online chat assuring them that I had not cancelled the booking and I was actually on the plane, on the way to pick it up. They refused to believe this and said that I must have but they could book a new car for me at a higher price!! I had to end the chat as the plane took off and on arrival had to hire another car, which because it was last minute was 3 times the price at €900 I have since tried to get some compensation but they just keep repeating that it was me who cancelled the car (apparently due to trip cancellation!!!), that it definitely wasn’t cancelled at their end and that I can’t speak to any supervisor or manager. I would love to take them to the small claims court but I can’t find a UK address for them. This could obviously happen at anytime to anyone so BEWARE AND DO NOT USE THIS COMPANY”

Posted 1 year ago

“Arrived in Spain just to be told that my full UK driving license is not acceptable 🤔 went to competition..no problem at all. Now can't get my money back from them! They mislead customers.”

Posted 1 year ago

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Holiday Autos is rated 1.1 based on 484 reviews