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Holiday Autos Reviews

1.1 Rating 485 Reviews

1 %

of reviewers recommend Holiday Autos

Company Reviews

1.1

Based on 485 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Holiday Autos Reviews

Phone:

0871 472 5229

Location:

Victoria Gate Chobham Road Woking
Surrey
GU21 6JD

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5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor customer service, wasn't the first time but will be the last. Went to the airport pick up the car in the afternoon 3pm , but the counter was closed, the operating hours had changed due to the covid situation.(meet and greet on the weekend) The rental company agreed to process a refund and apologised for the miscommunication, no one called to advise these changement , even though they had my pick up time. I had to provide details with the third part Holiday Auto. I was very confident about getting the refund for something that I didn't use, since the counter was closed. I had to do a brand new booking with one the open agency. But then after a ping pong game and all informations provided, the extraordinary honest holiday Autos charged me full price for something that I didn't use at all. I've rented thousand rental cars and that the first that I see anything like that, UNLAWFUL , MALPRACTICE and simply not TRUSTWORTHY”

Posted 3 years ago

“website won't allow changes to be made to bookings. web chat doesn't work phone lines are badly queued out - expect to wait for up to 40 minutes or more. they tried to swindle me out of £20 i was due for a refund so i cancelled but now they tell me it'll take 20 working days for the money to get back to my bank along with any processing time it take my bank to refund me. 20 working days? really? even though it'll take a month for my refund so glad i cancelled after reading all the horror stories on here about this company.”

Posted 3 years ago

“Absolutely awful pick up service and the tried to tell us we couldn’t have our car because they couldn’t contact the DVLA. Then wanted £1200 deposit although we’d already opted to pay £50 to easy jet to protect our deposit. DO NOT USE!”

Posted 3 years ago

“Beware cheap quotes with get out clauses in the small print We used Holiday Autos to book a car to be picked up at Barcelona Airport. As we were working our way through Gatwick Airport to fly to Spain, we received a call from Holiday Autos to say the car we booked was no longer available, but they had found two alternatives. One was from the same car rental company (Firefly), but was more expensive, while the other was from a company located off-site (Centauro). Fearing that Firefly couldn't be trusted to follow through, we opted for the off-site booking. When we arrived in Barcelona, we eventually got to the Centauro office by shuttle bus and tried to hire the car. However, Centauro told us we had to drop the car back after 7am in the morning (a ridiculous requirement at a major airport), which would mean missing our return flight. Holiday Autos hadn't warned us about this. We called Holiday Autos to cancel the booking and were told we were too late and we had to pay the full amount. Stupidly, we asked Holiday Autos to find us another car at Barcelona Airport. They did, but failed to tell us that we needed a credit card with both a christian name and a surname to pay the deposit with InterRent. When we tried to hire the car with a credit card with an initial and surname, InterRent wouldn't accept it. We quickly called Holiday Autos to cancel the booking and this time we only had to pay a cancellation fee, rather than the whole amount. By now, we were approximately £140 out of pocket and still no car and at the mercy of the car hire companies at Barcelona Airport. This time we decided to skip Holiday Autos and talk directly to the car hire companies. Not surprisingly, all the quotes were much, much higher than those offered by Holiday Autos. When we complained, Holiday Autos pointed to small print in its T&Cs that you can't read when you make bookings over the phone. Don't use this company - it doesn't tell you what you need to know.”

Posted 3 years ago

“I had to cancel my trip to Sardegna back at the beginning of June because of Covid 19 and I have followed the procedure on the "manage my booking" website of Holiday Autos to cancel my car hire. I have now checked my credit card statement to see if they had reimbursed my money and they haven't. It turns out my booking hadn't been cancelled even if I had request them to do. What a rip off! I will never use this company again and you should do the same. They can't be trusted. They want you to use their website to cancel your booking so that you can't prove you did cancel. Completely dishonest and unethical.”

Posted 3 years ago

“Stay away from them. Made a booking which was 100% cancellable up to 48 hours before booking. When I cancelled the website only gives you one option which I ticked and now I have a voucher for £695 (they have had my money for over 6 months) and I can't use because of Covid19. They are refusing to give me the refund promised on my original booking. Professional customer service staff but absolutely no customer service. Just interested in keeping the money. Daylight robbery!! Avoid using them at all costs.”

Posted 3 years ago

“Misleading TS&C's. Says the deposit to be taken on your CC is €500. Confirmation email states it's €2200!!! Cancelled straight away. Told it will take over a month to refund. Absolute con. Avoid like the plague or COVID.”

Posted 3 years ago

“Stay away from them. Same as many on here they cancelled my car hire in March due to covid19 and promised refund by 31st May at latest, now July and still nothing AVOID them.”

Posted 3 years ago

“I booked a car to be collected this evening, when I arrived the branch was closed. I now have to look at alternative method of transport to catch a flight in the morning. I was notified that the branch had been closed for 3 month due to covid19, so how was it even possible for the booking to be made in the first place. STAY AWAY!!!!!”

Posted 3 years ago

“I have been trying to get in contact through calls and online with Holiday Autos for weeks and weeks regarding my refund form my care hire which I was not able to use due to my trip being cancelled due to COV-19. When I finally got through, I was told that because I had not made contact, I would not receive a refund. The customer services representative then hung up the call. I am making a formal complaint about the process but want to flag to anyone that if you book through Holiday Autos, you cannot be sure that you will receive a refund, regardless of whether this is in their terms and conditions - be careful!”

Posted 3 years ago

“Cancelled in March due to Coronovirus. Promised refund for 31st May...... Still waiting!!”

Posted 3 years ago

“Due to the pandemic I have just had to cancel my June trip to Spain. Spoke to Helen who was the most helpful person I have had the pleasure to deal with in a long time! Great customer service will definitely be booking again.”

Posted 3 years ago

“|I had to cancel my booking 23hrs before picking my car up at Salzburg on 13th March 2020 when Austria announced closure of ski resorts. I was initially charged an admin fee for cancellation which was kindly refunded a day or two later. Understandably they have been overwhelmed by refund requests similar to many other companies in these exceptional circumstances. I was asked to be patient after querying the delay. I have just noticed the refund of booking was credited to my account on 26th May 2020. I have used Holiday Autos on a previous trip to Salzburg. I will definitely use them again.”

Posted 3 years ago

“Cancelled my car rental made through holiday autos on 15th March and still waiting for my money. Continually used delaying tactics. Told initially it could 10 working days, then 20 days then by may 31st. We shall see. Notice that you can still book a car with them and the shortage of staff does not stop them taking money off you for a new booking only when the need to give the money back.”

Posted 3 years ago

“In addition, they stopped refunding the cancelled refundable rents.”

Posted 3 years ago

“NEVER RENT THROUGH HOLIDAY AUTOS. The communications were hugely misleading and as a result I was unable to rent a car and was still charged the full amount for it. Holiday Autos incurred no cost whatsoever as were not charged by the actual hire company so they essentially robbed my money. I would highly recommend to never use them.”

Posted 4 years ago

“They are lying about their zero cost cancellation policy. They have been hanging on to money for 8 weeks claiming they haven't got time to process the volumes of cancellation and now claiming another month. Maybe they haven't got enough cash and are technically trading insolvent? Do NOT trust them with your money - you are likely never to see it again,”

Posted 4 years ago

“Worst company ever. Booked via holiday autos at belfast with easirent. Easirent rejected my international drivers license which I used to rent a car in Cardiff the day before. Easirent said get your refund from holiday autos and holiday autos refused refund. What a scam!”

Posted 4 years ago

“I had flight cancelled by EasyJet on 11April and tried to cancel my car rent through HolidayAutos web site. It didn't work. Later rang them directly and spoken to Ana, she was very kind and professional, just asked the reason of cancellation. 2min later I have received confirmation on my email of cancellation.”

Posted 4 years ago

“FRAUDS!!! FRAUDS!!! FRAUDD!!! STAY AWAY!!! This company is just fraudulent. After booking a vehicle online, my receipt showed incorrect information, drop off and pick up location, no insurance, so I didnt stress and thought I'd sort it once I land in Australia. WELL that was an absolute nightmare, the lady at the desk was absolutely lovely, however holiday autos is a 3rd party so I had to chat to them to make changes. It took almost half an hour to find a phone number for them as they weren't replying to my FB messengers messages. When I finally got through it had been 58minutes from booking time and I was told I was too late to collect the vehicle and I needed to make another booking, the lady at the desk scratched her head and said no the car is still available. Anyway once we determined I could collect the vehicle that was when all the hidden costs were introduced to me, basically to drive the car away was going to cost me another $500 and we had just returned from a 12 day holiday I assumed what I paid online (other than $79 for insurance which I could pay at the desk) covered everything. I ended up walking away and my family and I were stranded at the airport. We ended up calling family to collect us and went away to rent a vehicle for the remaining 4 days of our holiday, ($157 0 access, free transfer drop to another airport, a free extra driver, airport transfer to and from, no hidden costs) and I will never ever use this company again. Read all the reviews they are disgusting. I am now home and have been denied a refund as this is all my fault and as I was too late to collect the car (even though the car was still held for me) they cannot refund. This company is just here to take your money, and any issues can not be resolved on the spot!!! The stress is not worth it!! STAY CLEAR”

Posted 4 years ago

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Holiday Autos is rated 1.1 based on 485 reviews