Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.34

4.3 Rating 9,189 Reviews

84 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 9,189 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

Anonymous

Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

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“Very good for T5, easy process”

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Posted 1 year ago

“Easy to find & close to terminal”

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Posted 1 year ago

“Everything went according to plan. Simple booking. No problems at all.”

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Posted 1 year ago

“I waited over an hour for my car on arrival at 4pm . The hotel booked I did not use on check in as was at the wrong terminal so booked another on arrival which was fabulous. I saw a bad review for the car park company and asked about it when I booked and was told it was fine and not a problem - it is not fine - I was a women on my own in a car park in the cold for more than an hour and was told my car was coming. Holiday extras customer service was in the phone with me for 25 minutes but also could not say where my car was - it was great to talk to someone but this did not get my car to me or help me with information about the company they had given me.. no contact with anyone to see if I am still at the airport! The numbers on the information sheet all went to answer machine no texts were responded to and the email on the collection slip did not work! Holiday extras were available on the phone but could not tell me where my car was or how long it would be or if it would be returned to me. In the end I had to tell the very unhelpful guy who had no badge or marketing information that I would have to call the police if my car was not at the car park after 1 hour 10 minutes- this company seems to be operated by two men who worked from a car that was parked in the car park - I do not know why holiday extra used this company - I have always found holiday extras choice of car parking great at Gatwick - professional with an office and clear systems in place. I would be at lot more careful at Heathrow in the future and it was not cheap - I would have been better to have booked a park and ride car park and booked a hotel myself at Heathrow as this was not a meet and great - more like an abandonment - heavens only knows where my car was while I was away.”

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Posted 1 year ago

“Easy to book Easy to park A bit chaotic in the reception area Bus to and from terminal ok Unfortunately, there must have been a building site near where they parked my car. At first, we thought there must have been a sandy rainfall but after getting home and looking at car next day, saw that the sand was concrete dust which was quite thick. I usually wash my own car, but this time, I took it to a hand car wash where they jet washed the dust away.”

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Posted 1 year ago

“So simple to book and easy to use. Great communication and information. Good value for money. Wojld definately use again, thanks”

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Posted 1 year ago

“Booked Airparks and Ibis Birmingham Airport through Holiday Extras. Great service - only a 10 minute wait each end. 👍”

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Posted 1 year ago

“All went very smoothly”

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Posted 1 year ago

“My name is Roger. At around 2am an employee approached me in the hall insisting he knew who I was. I told him I don’t know you. He said ‘Mate we went to butchery school’. On and on it went. Had to go put back way to avoid him. Then in the morning the English we ordered, was luke warm. But the car booking was fine.”

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Posted 1 year ago

“No problem parking at all. Really good service on arrival and departure”

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Posted 1 year ago

“Excellent service. Drop off at T3 Heathrow, collect at T5. No problem even though our flight back was delayed and we couldn’t collect till after midnight. Will definitely use them again, and recommend to friends and colleagues.”

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Posted 1 year ago

“It was great to be able to park so near to the airport and to be able to return knowing the car was safe and secure.”

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Posted 1 year ago

“We were recommended to yourselves and found Maple so easy to use also the location to Gatwick’s North Terminal is excellent.”

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Posted 1 year ago

“Excellent 5 star”

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Posted 1 year ago

“Price ok, easy parking/ collection can’t fault it.”

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Posted 1 year ago

“Absolutely perfect. No reason to do anything else . Quick efficient and reasonably priced. Staff great.”

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Posted 1 year ago

“Excellent service, car park is very convenient and easy to use. Frequent bus service. Would definitely use again.”

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Posted 1 year ago

“All fine parking car at at Liverpool airport, no complaints”

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Posted 1 year ago

“This was a truly painless experience. Called 20 minutes before getting to the terminal and was given clear guidance as to where to drop the car etc. On return, called after getting our bags and by the time we got to the pick up, the car was waiting for us. Everything I'd want out of a meet and greet service like this.”

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Posted 1 year ago

“The app is super easy to use! Also, it sends you reminders. At Gatwick airport the staff were very friendly. Once we got back, the driver was waiting for us with our car. Highly recommended”

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Posted 1 year ago

Holiday Extras is rated 4.3 based on 9,189 reviews